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3CX vs CircleLoop Comparison

Overview

3CX is a full-featured phone system – call queues, built-in video calls, web conferencing. Integrate website live chat, Facebook...

CircleLoop is a cloud-based,self-serviced business telephony software system with native desktop, and mobile apps, boasting...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
350.00
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$5.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

157

46

16

5

4

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

4.5

(8)

5

4

3

2

1

5

2

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
80%
would recommend this app

Pros

This was a free platform for the first year. The quality of sound and ease of use was also a good experience.
Great integration with existing system, and helped us streamline the forwarding/holding/transferring process. VM to inbox was amazing.
All in all a great program to utilize features that phones have. Other switchboards in the past that I have used had very little functionality and not the useful features that 3CX has.

Pros

Not enoughreviews yet

Cons

The only disadvantage I have found is that sometimes the application crash and it is necessary to restart it.
We used the trial version quietly for 1 year, but due to technical problems due to a codec, it caused a major internal problem where we stayed 3 days without a phone.
We had problems with calls dropping/glitching. This is more so an internet issue, we had our internet company out multiple times because of the internet not being up to par for the phone system.

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last review3 days ago
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features28
  • Activity Tracking
  • Application Integration
  • Automatic Backup
  • Automatic Notifications
  • CRM Integration
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Chat
  • Collaboration Tools
  • Communication Management
  • Computer Telephony Integration
  • Conferencing
  • Feedback Collection
  • Instant Messaging
  • Microsoft Outlook Integration
  • Mobile Integration
  • Multi-Channel Communication
  • Multiple User Accounts
  • Queue Manager
  • Real Time Analytics
  • Real Time Data
  • Real Time Updates
  • Receiving
  • SLA Management
  • SMS Integration
  • Self Service Portal
  • Status Reporting
  • Surveys & Feedback
  • Third Party Integration
  • Two-Way Audio & Video
  • Video Call Recording
  • Video Conferencing
  • Visual Analytics
  • Voice Mail
  • Total features18
  • Activity Tracking
  • Application Integration
  • Automatic Backup
  • Automatic Notifications
  • CRM Integration
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Chat
  • Collaboration Tools
  • Communication Management
  • Computer Telephony Integration
  • Conferencing
  • Feedback Collection
  • Instant Messaging
  • Microsoft Outlook Integration
  • Mobile Integration
  • Multi-Channel Communication
  • Multiple User Accounts
  • Queue Manager
  • Real Time Analytics
  • Real Time Data
  • Real Time Updates
  • Receiving
  • SLA Management
  • SMS Integration
  • Self Service Portal
  • Status Reporting
  • Surveys & Feedback
  • Third Party Integration
  • Two-Way Audio & Video
  • Video Call Recording
  • Video Conferencing
  • Visual Analytics
  • Voice Mail

Integrations

  • Total integrations33
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations19
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

3CX vs. CircleLoop

See how 3CX and CircleLoop stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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