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3CX vs Cisco Unified Communications Manager Comparison

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Overview

Category Leaders

3CX is a full-featured phone system – call queues, built-in video calls, web conferencing. Integrate website live chat, Facebook...

Cisco Unified Communications Manager (formerly CallManager) helps businesses connect and collaborate with teams via IP telephony,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.4

411

5

4

3

2

1

251

118

30

8

4

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

4.3

74

5

4

3

2

1

38

24

8

2

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

Pros

The quality of the recorded calls is amazing and it makes them very useful for training purposes. 3CX gives you a lot of freedom to organize the call list in a way that works for you.
Great integration with existing system, and helped us streamline the forwarding/holding/transferring process. VM to inbox was amazing.
Support from the manufacturer is simply outstanding as there knowledge base and support team go the extra mile to help you.

Pros

This Call Manager is the best we have ever had, the voice quality is unbeatable even in remote offices connected by VPN, 100% recommended. It is a very good investment.
The interface is good and holds up all the necessary information as it should on every single page. The back end looks sturdy too and looks like a robust system.
Great tool for my team to use for both incoming & outbound calls. Easy to use and great functionalities.

Cons

The vendor that we bought it from spent no time training us and we had several system issues that tarnished our experience.
We stopped wasting money on LANDLINES and chose 3CX as out internet phone PBX.
It can be slow and it's closed-source, which really annoys us.

Cons

Very hard to configure unless your a cisco engineer. Confusing on the different areas to configure thins and why.
The only complaints that I've had about CUCM have all been addressed in newer versions. The complexity of licensing was addressed with Enterprise License Manager.
The user interface can be confusing to use. Sometimes I find that I have to refer to the instructions when I need to use features that I only use once in a while.
  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last review3 months ago

Key features

  • Total features110
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Activity/News Feed
  • Alerts/Escalation
  • Alerts/Notifications
  • Archiving & Retention
  • Audio Calls
  • Audio/Video Conferencing
  • Auto-Dialer
  • Automated Attendant
  • Automated Routing
  • Automatic Call Distribution
  • Autoresponders
  • Blended Call Center
  • CRM
  • Calendar Sync
  • Call Center Management
  • Call Conferencing
  • Call Disposition
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Caller Profiles
  • Chat Transcript
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Customer History
  • Customizable Branding
  • Customizable Caller ID
  • Customizable Reports
  • Data Import/Export
  • Drag & Drop
  • Employee Directory
  • Fax Management
  • File Sharing
  • File Transfer
  • For Cloud Phone Systems
  • IVR
  • Inbound Call Center
  • Interaction Tracking
  • Live Chat
  • Manual Dialer
  • Meeting Management
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Multi-User Collaboration
  • Offline Form
  • On-Demand Recording
  • Online Voice Transmission
  • Outbound Call Center
  • PBX
  • Performance Management
  • Predictive Dialer
  • Proactive Chat
  • Progress Tracking
  • Progressive Dialer
  • Purchasing & Receiving
  • Queue Management
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Updates
  • Real-time Consumer-facing Chat
  • Recording
  • Reporting & Statistics
  • Reporting/Analytics
  • Ring Groups
  • SIP Trunking
  • SMS Marketing
  • SMS Messaging
  • SSL Security
  • Screen Sharing
  • Search/Filter
  • Single Sign On
  • Social Media Integration
  • Support Ticket Management
  • Surveys & Feedback
  • Task Management
  • Text to Speech
  • Third-Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Two-Way Audio & Video
  • Unified Communications
  • Video Call Recording
  • Video Conferencing
  • Virtual Call Center
  • Virtual Extensions
  • VoIP
  • VoIP Connection
  • Voice Mail
  • Total features15
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Activity/News Feed
  • Alerts/Escalation
  • Alerts/Notifications
  • Archiving & Retention
  • Audio Calls
  • Audio/Video Conferencing
  • Auto-Dialer
  • Automated Attendant
  • Automated Routing
  • Automatic Call Distribution
  • Autoresponders
  • Blended Call Center
  • CRM
  • Calendar Sync
  • Call Center Management
  • Call Conferencing
  • Call Disposition
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Caller Profiles
  • Chat Transcript
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Customer History
  • Customizable Branding
  • Customizable Caller ID
  • Customizable Reports
  • Data Import/Export
  • Drag & Drop
  • Employee Directory
  • Fax Management
  • File Sharing
  • File Transfer
  • For Cloud Phone Systems
  • IVR
  • Inbound Call Center
  • Interaction Tracking
  • Live Chat
  • Manual Dialer
  • Meeting Management
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Multi-User Collaboration
  • Offline Form
  • On-Demand Recording
  • Online Voice Transmission
  • Outbound Call Center
  • PBX
  • Performance Management
  • Predictive Dialer
  • Proactive Chat
  • Progress Tracking
  • Progressive Dialer
  • Purchasing & Receiving
  • Queue Management
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Updates
  • Real-time Consumer-facing Chat
  • Recording
  • Reporting & Statistics
  • Reporting/Analytics
  • Ring Groups
  • SIP Trunking
  • SMS Marketing
  • SMS Messaging
  • SSL Security
  • Screen Sharing
  • Search/Filter
  • Single Sign On
  • Social Media Integration
  • Support Ticket Management
  • Surveys & Feedback
  • Task Management
  • Text to Speech
  • Third-Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Two-Way Audio & Video
  • Unified Communications
  • Video Call Recording
  • Video Conferencing
  • Virtual Call Center
  • Virtual Extensions
  • VoIP
  • VoIP Connection
  • Voice Mail

Integrations

  • Total integrations55
  • ActiveCampaign
  • Freshdesk
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • WordPress
  • Zapier
  • Zendesk Suite
  • Zoho CRM
  • Total integrations9
  • ActiveCampaign
  • Freshdesk
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • WordPress
  • Zapier
  • Zendesk Suite
  • Zoho CRM

User reviews that mention these apps

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Panagiotis B.

Telecommunications, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

3CX logo

3CX

PBX For the masses

Reviewed 5 years ago

Communications for small inbound call centres, bussiness communications, remote workers extensions.

Pros

Easy of use. Easy to administer. Easy to setup. Great documantation. Phenomenal integration with the client both on CTI and softphone modes. Out of the box adequate integrations with popoular3rd party software.

Cons

Lack of features. A lot of unnesesary changes from version to version. License model is unstable changes almost every other month. Tool for creating complex senarios apart that it doesnt follow the PBX updates is a joke. Lack of outbound fax solution

Vendor response

Your feedback is very important for us to improve on in future builds.

PH
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Phil H.

Management Consulting,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

3CX logo

3CX

Complete communications without any headaches

Reviewed 8 years ago
Pros

The product is rock solid and the features rival or surpass any Cisco or other Excessively expensive solution.

Cons

Nothing. Its runs on a Windows box and is easy to manage whether you're an IT pro or just a competent user.

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Matteo B.

Information Technology and Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

3CX logo

3CX

It's a must

Reviewed 2 years ago
Pros

You can have it for free if you don't need too much simultaneous calls. It's a complete solution for the unified communication.

Cons

Maybe the reports section should allow to create custom reports more easily.

Vendor response

Hi Matteo, thank you for the stellar review! We really appreciate it!

RB
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Renaud B.

Mechanical or Industrial Engineering, 11-50 employees

Used other for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

Share this review:

3CX logo

3CX

Dommage...

Reviewed 4 years ago

Une expérience mitigée. Beaucoup de promesses, mais la qualité des communications téléphoniques étant très approximative, on hésite à l'utiliser.

Pros

De nombreuses fonctions, un interface intéressant une fois que vous l'avez pratiqué un certain temps, car peu intuitif.

Cons

La qualité déplorable des communications téléphoniques. On a l'impression qu'on va perdre son interlocuteur à chaque seconde.

Showing original review in French. See translation

Vendor response

We are sorry to hear that your experience with 3CX was not the best. Audio quality issues however can be caused by many factors, most of which are not directly related to the software itself. To name some, depending on how you used our system, this could have been caused by insufficient bandwidth or bad WiFi reception, faulty or low-quality headset/handset, insufficient server hardware where 3CX was installed, and more. We would like to suggest you give the system another spin around the block and if you run into similar issues, come in contact with us via our forums or our Support Department to investigate the cause of your issue properly and help you come up with a solution.

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Verified reviewer

Telecommunications, 201-500 employees

Used other for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

3CX logo

3CX

3CX Phone System Review

Reviewed 5 years ago
Pros

This platform works great and its easy to set up. Its support of multiple hardware brands such as grandstream, yealink and cisco makes it very flexible and makes scalability easy.

Cons

I have got nothing negative to say about the platform, it's worked well for and its been efficiently designed.

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Thilina D.

Insurance, 501-1,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

3CX logo

3CX

A Seamless Communication Solution: 3CX Software Review

Reviewed a year ago

3CX has been an invaluable asset for our team. Its user-friendly interface, unified communication features, and rich functionality have transformed the way we collaborate and interact with clients. The reliability and cost-effectiveness of the system make it a top choice for our call centre's day-to-day work. I highly recommend giving 3CX a try.

Pros

With 3CX, everything is unified under one roof. We can make and receive calls, send messages, and hold video conferences seamlessly. The software also integrates smoothly with Microsoft 365, which has significantly improved our team's efficiency.

Cons

3CX relies on a stable internet connection. Even the slightest change will impact your experience. Compared to the previous software we had, this is an ongoing issue we're still trying to find a solution to.

Vendor response

Hi Thilina, and thank you so much for taking the time to review 3CX! We really appreciate your kind words. We are glad to hear that 3CX has been an invaluable asset for you and your team!

SK
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Sierra K.

Design, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

3CX logo

3CX

24.7.12.365 Globalised Virtual Connectivity

Reviewed 10 months ago

3Cx has brought high productivity through real-time communication from all global corners.

Pros

Safe environment for internal and external communications and sharing. Integrations with calendar applications for effective conflict-free scheduling.

Cons

This is perfect tool for all communication requirements,no dislike at all.

Vendor response

Hi Sierra! That's wonderful to hear! 3CX truly thrives in providing a safe environment for communication and seamless calendar integration, resulting in increased productivity worldwide. Thank you for your positive feedback!

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Juan V.

51-200 employees

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

3CX logo

3CX

No nonsense IP Soft phone.

Reviewed 6 years ago
Pros

Supports 3CX communications software e as well as open standard sip. softphone works as expected with no issues.

Cons

There is no cons so far that I have seen. system is kept bug free with regular updates and minor fixes.

JH
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Jessika H.

Consumer Services, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

3CX logo

3CX

3CX Mobile and Web App

Reviewed 2 years ago

Overall, 3CX is user friendly. It is a fast, simple, and efficient way to organize communications within a business.

Pros

3CX makes instant-messaging, phone call answering/monitoring, and transferring calls so easy for our company! The software was easy for me to learn when I first started with the company, and it is vital to our every day tasks. I like how we can see on the web application when other employees are on another call and when our messages are delivered and read.

Cons

Sometimes, my 3CX mobile app is glitchy and causes the audio on calls to sound robotic or have lots of static in the background. This is an issue that only occurs sporadically.

Vendor response

Hi Jessika and thank you for taking the time to leave us your review! We are so glad to hear that 3CX has helped your business communications become more efficient.

ES
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Eric S.

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

3CX logo

3CX

Does a great job of helping us manage our communications

Reviewed 6 years ago

Does a great job of helping us manage our communications. It's easy to use and comes in at a low price.

Pros

Does a great job of helping us manage our communications. It's easy to use and comes in at a low price.

Cons

Really not too much to complain about. Perhaps the reporting could be better, but I feel like I'm nitpicking.

JR
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Jonathan R.

Management Consulting,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

3CX logo

3CX

3CX is the best phone system on the market today! Using since 2009

Reviewed 8 years ago
Pros

3CX is an extremely flexible and feature rich phone system that has features included in the Professional version that cost thousands of dollars extra on Avaya, Cisco and Mitel Systems. Fail-over, Reporting, Call Center, Call Recording to name a few.

Cons

There are no major negatives to report for this product.

JD
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Jennifer D.

11-50 employees

Used other for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

3CX logo

3CX

Very User Friendly and WORTH EVERY PENNY

Reviewed 6 years ago
Pros

The app features are great! We have a few team members that struggled with the previous software. Now we experience unified communication both from the office and our smart phones. The amount of time we save now that all communication is neatly filed into one spot has been worth every penny!

Cons

Initially there was a few hiccups during the set-up process, but all issues have since been resolved

JW
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Jacob W.

Computer Networking, 1,001-5,000 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

3CX logo

3CX

3CX is a good VoIP software for small business, and mid-tier businessees.

Reviewed 3 years ago

3CX was a good start for my lab's VoIP controller, it covered the bases in terms of operating physical phones, and was a great learning experience.

Pros

I like how 3CX's certifications are all free to take, making them more easily attainable. I also like how their UI is very modern, and easily navigable. I especially like how 3CX's PBX integrates with almost any phone, I was able to use older phones like Cisco 7961-GE's or modern softphones like LinPhone or their in-house app.

Cons

I don't like how certain features like bridging or SMS are locked behind expensive paywalls, but I could imagine that they have fees they need to cover with those paywalls.

Vendor response

Thank you for your positive feedback

AvatarImg

Verified reviewer

Information Technology and Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

3CX logo

3CX

Simplifying our communications

Reviewed 5 years ago

3cx has given us a great communications platform, not only with telephonic solutions, but with our video and fax needs. Reception and IVR handling has been extremely easy. 3CX has become an invaluable product for our company to sell, host and maintain for out clients and boosted our value added service offerings.

Pros

Very simple deployment, maintenance and configuration with a robust environment

Cons

Feature vs price point can get expensive very quickly.

Vendor response

Thank you for your positive feedback

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Nicat B.

Government Administration, 201-500 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

3CX logo

3CX

The most easily managed telephone systems

Reviewed a year ago

We have switched to 3CX as an organization for several months now and we are very satisfied. Before the transition, we used open source applications and it took a lot of effort. Setting up and using 3CX was very easy and hassle-free. The best part is that it supports all vendors. Establishing links with other branches or exits and redirects is very simple. Compared to other telephone systems, the prices are very affordable. The part I like the most is the mobile application. So, if you are not near your desk phone, you can easily manage the calls, even you can manage the calls from abroad. Another advantage is video conferencing, which frees you from the licensing and financial costs required for other video conferencing solutions.

Pros

I think it's great to have software, because if you have an office in a remote location and an employee works there, you need to set up communications and buy the necessary equipment for them to use the internal phone, that's what it takes. a lot of foreign funds. However, through the application, the employee uses his computer or smartphone.

Cons

Sometimes, when a new user is added, the phone book of some phones is updated late. This will take 15-20 minutes of your time

Vendor response

Hello! Thank you for your detailed review! We're glad to hear our software is making remote communication easier and that using it with computers and smartphones works well for your team. It's great that 3CX has been a positive change for your organization. We're happy you find our pricing affordable and features like the mobile app and video conferencing useful. :)

KM
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Kelsea M.

Airlines/Aviation, 201-500 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

3CX logo

3CX

Truly makes working remotely a possibility

Reviewed 4 years ago

3CX has been a game changer for how I manager my time and work schedule. I can quite literally be anywhere in the world and not miss a thing. I like how there is the option to put the function on "Do Not Disturb" as well, for times you want to disconnect.

Pros

For years I have had a flexible schedule which meant I was not always physically in the office. My concern was always that I was missing calls at my desk, or that the front desk personnel would have to forward the call to my cell phone. The 3CX software seamlessly patches my calls through AND shows the extension name and number the call is coming from.

Cons

When I downloaded the software onto my iPhone, it also downloaded all of my personal contacts, which makes it harder to search easily for my colleagues and increases the likelihood of mis-calling the wrong person. I use 3CX only for work, so I do not like having my personal contacts mixed in.

Vendor response

Thank you for your positive review. The new IOS version which we are working on, works as you described. The contacts section will only show contacts from 3CX (Work). Your personal contacts will not be mixed. This is how it is designed. In Android you have a filter - Show ALL, 3CX, Android. If you do not want Personal contacts, deny the permission and check the setting "Do not ask again".

MD
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Matthew D.

Computer Software, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

3CX logo

3CX

3CX - The Softphone that works

Reviewed 5 years ago

The day to day operation is more streamlined and at a management level, it helps keep track of those taking calls on out various teams. It also allows us to be away from our offices but take the mobile app with us and get our VM's via email... all positives and allows us to be more attentive.

Pros

3CX has made it easier to maintain our calling network and allows us to bring its features outside of the office which aids in our day to day. The phone dial pad it self is very user friendly and the software it self has a very ease of use feel to it. As a manager it is nice to view, listen and transfer my teams calls on the fly - the logging system also allows me to keep track of activity within my teams.

Cons

Not a ton of cons to be honest, there are some issues of delays from when you ask for a function (click delay) like looking up a contact from the address book and clicking to call the contact, sometimes there is a bit of a delay. The product could use a bit of a refresh look, but overall the ease of use and user friendly Softphone does hit it's marks.

Vendor response

Thank you for your feedback. We are delighted that 3CX is proving to be a useful tool in your organisation.

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Verified reviewer

Financial Services, 51-200 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

3CX logo

3CX

3CX is a good alternate to mobile phones

Reviewed 5 years ago
Pros

My company is currently using 3CX for our phone system versus using regular landlines and mobile phones. It is lightweight as it does not require any installation. I simply click the browser link sent to me via email and login to use the software. It is easy to use, I just enter the number of the person I am going to call and click the dial. As a manager, I also have access to reports which I can view end of day and I can even listen in on calls for quality monitoring.

Cons

3CX is very blurry when our employees use it. It is as if the person you are talking to is underwater. I am not sure if this is an issue with the software itself or the internet (which can be a problem in developing countries). Whatever the case may be, it is a drag on my experience as a user.

KE
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Keth E.

Retail, 1,001-5,000 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

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3CX

A lot of bang for the buck, easy to setup, easy to admin.

Reviewed 7 years ago

The ability to easily setup phones and manage the PBX, things like doing a scheduled backups, can easily restore a backup if needed, ability to manage calls, extensions, users, etc. Setting up routing, hunt groups, setting up extension groups, setting up open/closed schedules, voicemail, conferencing, web conferencing, and the list goes on. The product is quite intuitive as well.

Pros

I'm new to the world of telecommunication, UM, PBX's, networking, etc., yet with this product I have been able to figure out how to setup/configure the 3CX PBX. They have put a lot of thought into the functionality and features which means we can now manage the PBX and any changes needed as to having to call the support vendor so they can remote in and do the changes. I also like how they have a...

Cons

So far not too many cons, still new to it and doing testing so there could be some limitations that are discovered later on. I'm guessing one limitation might be interfacing w/an existing call-routing tool we have at one of our building locations. A really small con, some of the free training videos could be improved, audio quality, but otherwise nothing currently stands out.