3CX vs ULTATEL Cloud Business Phone System Comparison

Microsoft Teams

RingEX

Nextiva

8x8 Work

Zoom Phone

Cisco Unified Communications Manager

3cx is small or big companies the best option possible also customers not wanting to use cloud telephony 3cx still provides option to have on-prem solution

phonesystems do still excist and usability ontop

Hello Andreas! Thank you so much for taking the time to share your feedback with 3CX. We're delighted to hear you found 3CX to be of great use for your business during the lockdown. 

It is a fair system, but we moved to another system that is easier to set up.

We're sorry to hear the set-up wasn't as straightforward as expected. Feel free to post to our forum and a 3CX technician will be able to assist you.

Brilliant, for a business that needs a simple and cost effective phone system you'd struggle to match 3CX.

Simple and effective telephone system

As a VoIP service provider we have tried them all

Cheap alternative for users who need a cloud based solution for phone.  

Project manager looking for an alternative 

Overall, I would highly recommend 3CX to businesses of all sizes looking for a powerful and feature-rich business phone system.

Improve communication and collaboration with 3CX

Thank you so much for your review of 3CX! We're delighted to hear that you found our system to be a comprehensive solution for businesses of all sizes, with advanced features like call recording, video conferencing, and CRM integration.

We appreciate your feedback regarding the initial setup and configuration process. Our team is constantly looking for ways to improve and make the process easier for our customers, particularly for those with limited IT resources. That's why we were excited to introduce you to 3CX StartUP earlier last year, a simpler version of our product that's perfect for smaller businesses! It offers all the basic features you need, with a setup process that is as easy as it can get!

We're glad that you would highly recommend 3CX to other businesses, and we're proud to have you as a satisfied customer. Thank you for choosing 3CX!

Powerful !!!

I love using this phone system, between all the features that you can implement while on phone calls, for incoming phone calls, your voicemail, conferencing, transferring, and listening in on calls. Very flexible system and would highly recommend!

Reliable and feature rich phone system

Full function phone system for a fraction of the cost.

Overall, if you are looking for an extremely intuitive, inexpensive phone system solution 3CX is what you need.  Their support is top-notch and the phone system itself is very easy to manage.

3CX Review

Thank you Clay for your valuable feedback!
We really appreciate you for taking the time to leave a review and we are pleased to hear that your experience with 3CX has been positive. 

Mediocre

Overall, this system is significantly better than what we had previously. The options of having call recordings and being able to go back for quality control or customer issues is worth having the system alone. We don't have much to compare to, as our previous phone system had not been updated in a couple decades, but the implementation process was completely handled for us which made everything simple and effective. As far as things they could do better, they could work on allowing users to be able to make changes to their call forwarding or be able to block of holidays instead of having to call any changes in. 

Works decent but needs to work out a few things

Hi Jaqlyn! Thank you for your positive comments. We're glad to hear the call recording feature has been beneficial for your business.

Regarding your concerns, 3CX is indeed customizable. We recommend speaking with your IT team or the team who initially installed 3CX in your company. The system admin should be able to help with holiday settings and call forwarding adjustments.

We have a flawless phone system that is easy to administer with lots of extra features.

Use the Linux version instead of Windows. It is much more stable. 

Great PBX

Great, they are very dependable, we have more than 50 employees company wide who utilize this phone system.

Make the switch! You won't regret it!

Hi Samantha! Thank you for your review! It's great to hear that you're finding features like BLF settings, call recording access, and the mobile app easy to use. We're glad 3CX has been dependable for your team and that you could seamlessly integrate your existing Yealink phones! 

It has given me the opportunity to try another voip system different from the traditional ones

the most innovative telephone system

A new approach to phone systems

3CX is very universal and helps our team work fully remotely. Our phone system works anywhere with a internet connection.

Works Great and Inexpensive

Hi Lyle. Great to hear 3CX is helping your team to work fully remotely! Thanks so much for taking the time to leave your feedback and wishing you a great week ahead!

We needed a fully featured phone system for a few users. Although we do not have many employees, we need the same features to deal with inbound calls from our customers, and integration into 3rd party contractors we use. 3CX allowed us to integrate into external systems and pass calls (for free) to SIP extensions. The Snom phones we use are fully supported and the system feels top notch.

A powerful and sensibly priced SIP based VoIP system

The experience with 3cx was great, along with the company that oversaw the upgrade once everything was in place and ready to go we switched off our analogue system overnight and removed desk phones the next day.

VOIP and Soft  Phones

Overall, the 3CX system is a great investment. This phone system has been a great product for our large school district. While there are numerous features available, I only use a fraction of these but attest to the high quality of this system.

3CX is a Great Investment

Hello Angie. Thank you for sharing your experience with 3CX! We’re happy to hear that voicemail-to-email has been such a helpful feature for you in providing timely customer service.

Regarding the voicemail duration, depending on your license type, your IT team managing the 3CX system may be able to help increase the voicemail length to better meet your needs. Please check with them directly. 

It's good to know that 3CX has been a valuable asset to your school district and appreciate your positive feedback!

Nice phone system if you can find support

Would recommend 

Thank you Kelsey for your feedback and review on Capterra. We greatly appreciate it.

Why change what isn't broken

Hello Bridget, 

Thank you for your review. We appreciate you highlighting the benefits of using the mobile app for business calls.

Regarding the desktop app, we understand your concern about its size. Visual changes often accompany system updates as the software evolves. 

We now offer a Windows softphone, which might be a more suitable option for you. You can find more information about the Windows softphone at https://www.3cx.com/user-manual/windows-softphone-app/. 

If you have any further questions please reach out to 3CX Customer Service team via Live Chat bubble found on our website and they will be happy to answer your questions. 

Business phone in your pocket!

Compare 3CX and ULTATEL Cloud Business Phone System based on features, pricing, verified reviews, integrations & more. Find out which software is best for your business today.

Designed to give you a flexible, mobile, and powerful cloud phone system. Experience HD-quality web, audio, and video, along with one-click functionality and webinar capabilities with RingCentral Video. Promote collaboration with team messaging, unlimited SMS, and more.

Microsoft Teams is a chat-based workspace in Microsoft 365 which lets users collaborate on documents, make voice & video conference calls, view chat logs, and more. Teams has replaced Skype for Business as Microsoft's online meeting solution.

Cisco Unified Communications Manager (formerly CallManager) helps businesses connect and collaborate with teams via IP telephony, voice & video calling, messaging, and more. The activation code onboarding functionality lets users create phone records without a phone’s MAC address.

3CX is a full-featured phone system – call queues, built-in video calls, web conferencing. Integrate website live chat, Facebook & text messages all in one system. Remote-friendly - use it from anywhere via mobile & browser apps. Open-platform - fully compatible with popular IP phones & SIP trunks.

Access Controls/Permissions

Activity Dashboard

Activity Tracking

Activity/News Feed

Alerts/Escalation

Alerts/Notifications

Archiving & Retention

Audio Calls

Audio Capture

Audio/Video Conferencing

Auto-Dialer

Automated Attendant

Automated Routing

Automatic Call Distribution

Autoresponders

Blended Call Center

Calendar Sync

Call Center Management

Call Conferencing

Call Disposition

Call Logging

Call Monitoring

Call Queues

Call Recording

Call Reporting

Call Routing

Call Scripting

Call Tracking

Call Transfer

Callback Scheduling

Caller ID

Caller Profiles

Chat Transcript

Chat/Messaging

Collaboration Tools

Communication Management

Computer Telephony Integration

Conferencing

Contact Database

Contact Management

Customer History

Customizable Branding

Customizable Caller ID

Customizable Reports

Data Import/Export

Drag & Drop

Employee Directory

Fax Management

File Sharing

File Transfer

For Cloud Phone Systems

Inbound Call Center

Interaction Tracking

Live Chat

Manual Dialer

Meeting Management

Mobile Access

Monitoring

Multi-Channel Communication

Multi-Language

Multi-User Collaboration

Offline Form

On-Demand Recording

Online Voice Transmission

Outbound Call Center

Performance Management

Predictive Dialer

Proactive Chat

Progress Tracking

Progressive Dialer

Purchasing & Receiving

Queue Management

Real-Time Analytics

Real-Time Chat

Real-time Consumer-facing Chat

Real-Time Data

Real-Time Monitoring

Real-Time Notifications

Real-Time Updates

Recording

Reporting & Statistics

Reporting/Analytics

Ring Groups

Screen Sharing

Search/Filter

Single Sign On

SIP Trunking

SMS Marketing

SMS Messaging

Social Media Integration

Speech-to-Text Analysis

SSL Security

Support Ticket Management

Surveys & Feedback

Task Management

Text to Speech

Android

Linux

Web-based

Windows

iPad

iPhone

Call Center Customer Service Representative 

The quality of the recorded calls is amazing and it makes them very useful for training purposes. 3CX gives you a lot of freedom to organize the call list in a way that works for you.

Estimator

Great integration with existing system, and helped us streamline the forwarding/holding/transferring process. VM to inbox was amazing.

Software Developer | Network Engineer

Support from the manufacturer is simply outstanding as there knowledge base and support team go the extra mile to help you.

Freelencer

Technical support was outstanding in assisting with the troubleshooting and setup.

I highly appreciate 3CX's compatibility with multiple SIP platforms and I really like the option of adding multiple profiles which can be very useful when working in multiple work environments.

Vice President Of Technology & Operations

It was inexpensive, there are local experts, easy to setup, and their new features continue to improve an already great platform.

Owner

It just works all the time. Windows or Linux (Debian) both versions whether in the cloud or on hardware are solid, solid, solid.

Student

3CX was a good start for my lab's VoIP controller, it covered the bases in terms of operating physical phones, and was a great learning experience.

Person

Great, ease of use, cost savings and mobility is the ticket in the modern world.

Customer Service & Inside Sales Manager

The vendor that we bought it from spent no time training us and we had several system issues that tarnished our experience.

Insurance Executive

We can make and receive calls, send messages, and hold video conferences seamlessly. The software also integrates smoothly with Microsoft 365, which has significantly improved our team's efficiency.

manager

We stopped wasting money on LANDLINES and chose 3CX as out internet phone PBX.

Professional Photographer

I like to use in windows and works wonderful with SIP Extensions without problems.

It can be slow and it's closed-source, which really annoys us.

Director

Errors trying to open the platform even though firewall off. Not sure the difference between the "management interface" and the "webclient.

Risk Operations Analyst

I like that this caters to be a substitute for a physical telephone within my organization. It is fast and easy to use more importantly, I could easily access it through my phone using the app.

The price can be FREE if you are a small office. Still, even for a larger organization the pricing is extremely affordable.

Network Manager

The interface is extremely intuitive and very user-friendly. Also, the install instructions are extremely easy and I was able to set up a virtual Debian server and install 3CX in under 30 minutes.

3CX vs ULTATEL Cloud Business Phone System Comparison

3CX

ULTATEL Cloud Business Phone System

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

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