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3CX vs CloudTalk Comparison
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Overview
3CX is a full-featured phone system – call queues, built-in video calls, web conferencing. Integrate website live chat, Facebook...
CloudTalk is a cloud-based call center solution for sales and support teams looking to improve productivity, customer satisfaction...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
Starting from
145
Per year
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
Starting from
25
/user
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
User reviews
Pros
The quality of the recorded calls is amazing and it makes them very useful for training purposes. 3CX gives you a lot of freedom to organize the call list in a way that works for you.
JA
Jessica A.
Great integration with existing system, and helped us streamline the forwarding/holding/transferring process. VM to inbox was amazing.
LP
Luke P.
Support from the manufacturer is simply outstanding as there knowledge base and support team go the extra mile to help you.
Jimmi N.
Pros
Great call quality both sound and video, great support. Perfect integration with HubSpot so we are able to keep track of all the calls and engagement.
AR
Anonymous Reviewer
Great experience overall. Having used other call providers, I can confidently say Cloudtalk brings the best value for your money.
Julius T.
Top point the dashboard they provide is perfect and it gives you the control you need in order to analyze better your calls and get better results.
IL
Iliana L.
Cons
The vendor that we bought it from spent no time training us and we had several system issues that tarnished our experience.
RV
Rodger V.
We stopped wasting money on LANDLINES and chose 3CX as out internet phone PBX.
sf
shlomo f.
It can be slow and it's closed-source, which really annoys us.
dh
dan h.
Cons
The only negative I can mention is that we have been unable to install the CloudTalk client app from the Zendesk Marketplace.
Béla B.
Because it relies on an internet connection, there is sometimes a lag in the conversation or trouble connecting to people.
TE
Tessa E.
The only downside right now is that i still have one number that hasnt transferred over from the other system so i am having to use two platforms.
TD
Trevor D.
Key features
- Total features113
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Activity/News Feed
- Agent Interface
- Alerts / Escalation
- Alerts/Notifications
- Answering Machine Detection
- Archiving & Retention
- Audio / Video Conferencing
- Audio Calls
- Auto-Dialer
- Auto-Responders
- Automated Attendant
- Automated Routing
- Automatic Call Distribution
- Automatic Lead Distribution
- Blended Call Center
- By-Extension Reporting
- CRM
- Calendar Sync
- Call Center Integration
- Call Center Management
- Call Conferencing
- Call Disposition
- Call Duration
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Screening
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Call Transcription
- Call Transfer
- Call Volume
- Callback Scheduling
- Caller ID
- Caller Profiles
- Campaign Analytics
- Campaign Management
- Chat Transcript
- Chat/Messaging
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Computer Telephony Integration
- Conferencing
- Contact Database
- Contact Management
- Conversion Tracking
- Customer Database
- Customer Experience Management
- Customer History
- Customizable Branding
- Customizable Caller ID
- Customizable Fields
- Customizable Reports
- Data Import/Export
- Drag & Drop
- Employee Coaching Tools
- Employee Directory
- FCC Compliance
- FTC Compliance
- Fax Management
- Feedback Management
- File Transfer
- For Cloud Phone Systems
- For Small Businesses
- Help Desk Management
- Hotkeys
- IVR / Voice Recognition
- Inbound Call Center
- Inbound Reporting
- Integrations Management
- Interaction Tracking
- KPI Monitoring
- Keyword Tracking
- Knowledge Base Management
- Lead Management
- List Management
- Live Chat
- Manual Dialer
- Meeting Management
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Language
- Multi-User Collaboration
- Multiple Parties
- Multiple Scripts
- Multiple User Accounts
- Offline Form
- On-Demand Recording
- Online Voice Transmission
- Outbound Call Center
- Outbound Reporting
- PBX
- Performance Management
- Performance Metrics
- Phone Key Input
- Power Dialer
- Predictive Dialer
- Preview Dialer
- Proactive Chat
- Process/Workflow Automation
- Progress Tracking
- Progressive Dialer
- Purchasing & Receiving
- Quality Management
- Queue Management
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Real-Time Chat
- Real-time Consumer-facing Chat
- Real-time Updates
- Recording
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Ring Groups
- Role-Based Permissions
- SIP Trunking
- SMS Marketing
- SMS Messaging
- SSL Security
- Screen Sharing
- Search/Filter
- Sentiment Analysis
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Telemarketing Management
- Text to Speech
- Third Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Two-Way Audio & Video
- Unattended Call Management
- Unified Communications
- User Management
- Video Call Recording
- Video Conferencing
- Virtual Call Center
- Virtual Extensions
- VoIP
- VoIP Connection
- Voice Customization
- Voice Mail
- Voicemail Transcription
- Who Answered Log
- Workflow Management
- Total features134
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Activity/News Feed
- Agent Interface
- Alerts / Escalation
- Alerts/Notifications
- Answering Machine Detection
- Archiving & Retention
- Audio / Video Conferencing
- Audio Calls
- Auto-Dialer
- Auto-Responders
- Automated Attendant
- Automated Routing
- Automatic Call Distribution
- Automatic Lead Distribution
- Blended Call Center
- By-Extension Reporting
- CRM
- Calendar Sync
- Call Center Integration
- Call Center Management
- Call Conferencing
- Call Disposition
- Call Duration
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Screening
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Call Transcription
- Call Transfer
- Call Volume
- Callback Scheduling
- Caller ID
- Caller Profiles
- Campaign Analytics
- Campaign Management
- Chat Transcript
- Chat/Messaging
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Computer Telephony Integration
- Conferencing
- Contact Database
- Contact Management
- Conversion Tracking
- Customer Database
- Customer Experience Management
- Customer History
- Customizable Branding
- Customizable Caller ID
- Customizable Fields
- Customizable Reports
- Data Import/Export
- Drag & Drop
- Employee Coaching Tools
- Employee Directory
- FCC Compliance
- FTC Compliance
- Fax Management
- Feedback Management
- File Transfer
- For Cloud Phone Systems
- For Small Businesses
- Help Desk Management
- Hotkeys
- IVR / Voice Recognition
- Inbound Call Center
- Inbound Reporting
- Integrations Management
- Interaction Tracking
- KPI Monitoring
- Keyword Tracking
- Knowledge Base Management
- Lead Management
- List Management
- Live Chat
- Manual Dialer
- Meeting Management
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Language
- Multi-User Collaboration
- Multiple Parties
- Multiple Scripts
- Multiple User Accounts
- Offline Form
- On-Demand Recording
- Online Voice Transmission
- Outbound Call Center
- Outbound Reporting
- PBX
- Performance Management
- Performance Metrics
- Phone Key Input
- Power Dialer
- Predictive Dialer
- Preview Dialer
- Proactive Chat
- Process/Workflow Automation
- Progress Tracking
- Progressive Dialer
- Purchasing & Receiving
- Quality Management
- Queue Management
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Real-Time Chat
- Real-time Consumer-facing Chat
- Real-time Updates
- Recording
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Ring Groups
- Role-Based Permissions
- SIP Trunking
- SMS Marketing
- SMS Messaging
- SSL Security
- Screen Sharing
- Search/Filter
- Sentiment Analysis
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Telemarketing Management
- Text to Speech
- Third Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Two-Way Audio & Video
- Unattended Call Management
- Unified Communications
- User Management
- Video Call Recording
- Video Conferencing
- Virtual Call Center
- Virtual Extensions
- VoIP
- VoIP Connection
- Voice Customization
- Voice Mail
- Voicemail Transcription
- Who Answered Log
- Workflow Management
Integrations
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