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3CX vs Flowroute Comparison

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Overview

Category Leaders

3CX is a full-featured phone system – call queues, built-in video calls, web conferencing. Integrate website live chat, Facebook...

Flowroute is designed to help businesses create, deploy, and manage a unified system for voice, SMS, MMS, and fax-based communication....

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from
$

145

/yryear
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

167

51

16

5

4

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

4.0

5

4

3

2

1

4

2

1

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
88%
would recommend this app

Pros

The quality of the recorded calls is amazing and it makes them very useful for training purposes. 3CX gives you a lot of freedom to organize the call list in a way that works for you.

JA

Jessica A.

Great integration with existing system, and helped us streamline the forwarding/holding/transferring process. VM to inbox was amazing.

LP

Luke P.

Support from the manufacturer is simply outstanding as there knowledge base and support team go the extra mile to help you.

Jimmi N.

Pros

Not enoughreviews yet

Cons

The vendor that we bought it from spent no time training us and we had several system issues that tarnished our experience.

RV

Rodger V.

We stopped wasting money on LANDLINES and chose 3CX as out internet phone PBX.

sf

shlomo f.

It can be slow and it's closed-source, which really annoys us.

dh

dan h.

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last review11 days ago
  • Vendor responds to reviews
  • Last reviewa year ago

Key features

  • Total features80
  • 2-Way Messaging
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Activity/News Feed
  • Alerts/Notifications
  • Audio / Video Conferencing
  • Audio Calls
  • Auto-Dialer
  • Auto-Responders
  • Automated Attendant
  • Automated Responses
  • Automated Routing
  • Automatic Call Distribution
  • CRM
  • Call Center Management
  • Call Conferencing
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Caller Profiles
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Customizable Branding
  • Employee Directory
  • Fax Management
  • File Sharing
  • Help Desk Management
  • Hotkeys
  • IVR / Voice Recognition
  • Inbound Call Center
  • Live Chat
  • MMS
  • Manual Dialer
  • Mass Texting
  • Meeting Management
  • Mobile Access
  • Mobile Alerts
  • Monitoring
  • Multi-Channel Communication
  • Multi-User Collaboration
  • Multiple Parties
  • Offline Form
  • Outbound Call Center
  • PBX
  • Predictive Dialer
  • Proactive Chat
  • Purchasing & Receiving
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Real-time Updates
  • Recording
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Ring Groups
  • SIP Trunking
  • SMS Messaging
  • Screen Sharing
  • Surveys & Feedback
  • Task Management
  • Telemarketing Management
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Two-Way Audio & Video
  • Unified Communications
  • Video Call Recording
  • Video Conferencing
  • Virtual Call Center
  • Virtual Extensions
  • VoIP
  • Voice Mail
  • Total features27
  • 2-Way Messaging
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Activity/News Feed
  • Alerts/Notifications
  • Audio / Video Conferencing
  • Audio Calls
  • Auto-Dialer
  • Auto-Responders
  • Automated Attendant
  • Automated Responses
  • Automated Routing
  • Automatic Call Distribution
  • CRM
  • Call Center Management
  • Call Conferencing
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Caller Profiles
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Customizable Branding
  • Employee Directory
  • Fax Management
  • File Sharing
  • Help Desk Management
  • Hotkeys
  • IVR / Voice Recognition
  • Inbound Call Center
  • Live Chat
  • MMS
  • Manual Dialer
  • Mass Texting
  • Meeting Management
  • Mobile Access
  • Mobile Alerts
  • Monitoring
  • Multi-Channel Communication
  • Multi-User Collaboration
  • Multiple Parties
  • Offline Form
  • Outbound Call Center
  • PBX
  • Predictive Dialer
  • Proactive Chat
  • Purchasing & Receiving
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Real-time Updates
  • Recording
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Ring Groups
  • SIP Trunking
  • SMS Messaging
  • Screen Sharing
  • Surveys & Feedback
  • Task Management
  • Telemarketing Management
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Two-Way Audio & Video
  • Unified Communications
  • Video Call Recording
  • Video Conferencing
  • Virtual Call Center
  • Virtual Extensions
  • VoIP
  • Voice Mail

Integrations

  • Total integrations43
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations5
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

3CX logo

3CX

My PBX of choice

Reviewed 3 years ago

I host the PBX on my own server, I relatively pay nothing for my phone system and my calls. 3CX has also given me the ability to transfer calls, set up a receptionist, and have different extensions for employees.

Pros

This software is free and has all the features I need out of a PBX. I set up 3CX along with Flowroute, I've now saved my business about $200 a month switching from Vonage. 3CX has seamlessly connected my phones, I cannot function without it.

Cons

The learning curve on this software is hard, in the beginning I had to play around with the settings for many hours. There is also no customer support, instead only licensed businesses which charge a fortune to set up. At the end of the day, it just takes time to learn the system; once you get it, it's worth it.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Flowroute  logo

Flowroute

Fantastic quality provider

Reviewed 3 years ago

I've setup my business with Flowroute being the provider and 3CX as my PBX. My overall experience has been great

Pros

The pay as you go idea Flowroute brings to the table is great. I love how easy it is to set up my account and get my Sip trunk live. Anytime I run into issues, the support team reports back on my tickets. Overall I've had little downtime with them

Cons

I think everything is great about the provider, the only thing I liked least is the lack of software to connect your texting API to.

Vendor response

Thanks very much for your balanced and fair review. I'm glad you felt positive and happy with our services.