3CX Features

3CX

Hosted PBX with CRM integration and mobile apps

4.47/5 (220 reviews)

3CX Feature Summary

  • Barge in, listen in & whisper
  • CRM integrations
  • Call logging
  • Call parking, pickup and transfer
  • Call pop-ups
  • Call queueing
  • Call queuing
  • Call recording
  • Classroom features - surveying and feedback
  • Click-to-call
  • Colleague statuses
  • Digital receptionist/IVR
  • Faxes converted to PDF
  • Instant messaging
  • Meeting recording
  • Message waiting indicator
  • Microsoft Outlook integration
  • Queue reporting
  • Real time statistics
  • Remote assistance
  • SLA alerting/reporting
  • Scheduled backup
  • Screen sharing
  • Voicemails forwarded to inbox
  • Web video conferencing
  • iOS and Android apps

Competitor Feature Comparison

Activity Dashboard
Automatic Backup
CRM Integration
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Tracking
Call Transfer
Callback Scheduling
Chat
Collaboration Tools
Communication Management
Conferencing
Feedback Collection
Instant Messaging
Microsoft Outlook Integration
Multi-Channel Communication
Queue Manager
Real Time Analytics
Real Time Data
Receiving
SLA Management
Status Reporting
Surveys & Feedback
Third Party Integration
Two-Way Audio & Video
Video Call Recording
Video Conferencing
Voice Mail
Visit WebsiteCompare App
Activity Dashboard
Automatic Backup
CRM Integration
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Tracking
Call Transfer
Callback Scheduling
Chat
Collaboration Tools
Communication Management
Conferencing
Feedback Collection
Instant Messaging
Microsoft Outlook Integration
Multi-Channel Communication
Queue Manager
Real Time Analytics
Real Time Data
Receiving
SLA Management
Status Reporting
Surveys & Feedback
Third Party Integration
Two-Way Audio & Video
Video Call Recording
Video Conferencing
Voice Mail
Visit WebsiteCompare App
Activity Dashboard
Automatic Backup
CRM Integration
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Tracking
Call Transfer
Callback Scheduling
Chat
Collaboration Tools
Communication Management
Conferencing
Feedback Collection
Instant Messaging
Microsoft Outlook Integration
Multi-Channel Communication
Queue Manager
Real Time Analytics
Real Time Data
Receiving
SLA Management
Status Reporting
Surveys & Feedback
Third Party Integration
Two-Way Audio & Video
Video Call Recording
Video Conferencing
Voice Mail
Visit WebsiteCompare App

Mobile apps

iOS App


9 reviews

Requires iOS 13.2 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


2,817 reviews

3CX Feature Reviews

25 reviewers had the following to say about 3CX's features:

Muhammad Saeed

Perfect softphone for day to day use

2017-09-22

Pros

Easy conference call management 5. perfect recording 6. detailed reporting 7.

Cons

In latest version there is one manual feature allowed user to switch on or off the call recording.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
Lead Solution Consultant (Telecommunications company, 1-10 employees)
Verified Reviewer

3CX Unified Communications

2017-08-09

Pros

-- Ease of Access for end users -- Minimal administrative burden -- Scripting option with 3CX Call Flow Designer -- Custom CRM support / Office365 -- Third party business intelligence integration -- Unlimited user and extension support -- Web phone client support with full features -- Inbuilt web conferencing -- Simultaneous call channel license scheme worked well for our organization

Cons

Active directory user synchronization can improve a bit. Reporting can be made more comprehensive, but otherwise solves 99% of our requirement.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: GetApp
Helpful?   Yes   No
Read more
Jacob Ambrose

Great for Conference Calls

2020-04-28

3CX is a great option for an office phone solution, as it was very user friendly to migrate to a remote working environment.

Pros

This software helped our organization have conference calls remotely.

Cons

Integrating video into the conference call would be a helpful addition.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from 3CX


Thank you for your feedback. We're happy to hear that 3CX helped your organization.

With regards to recording. This is available on our PRO and Enterprise editions.

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Jeremy Riddle

This is our current phone system software.

2017-05-16

Call quality and Routing.

Pros

Call Quality and Routing is Excellent .

Cons

Setting up voice mail for users.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Yendi Carcamo

Awesome tool for extension lines

2018-06-12

Pros

You are able to put voice message, call waiting, call forward and other features that are minor importance.

Cons

There was one time that the program crashed and setting were rebooted, so we had to wait until the next to day for the IT guy to help us configure it again.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Jimmi Ng`ang`a

Great software that allows for above average PBX solutions that make communication efficient.

2018-04-16

Cost efficiency on international and local calls

Pros

The features such as conferencing, webinars, call centers , chat and voice mail allows for individuals or companies to operate seamlessly despite different geographical locations.

Cons

The limitations to making multiple outbound calls through one gateway makes becomes frustrating when 2 or more people try it at the same time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Jonathan Rapoport

3CX is the best phone system on the market today! Using since 2009

2016-03-09

Pros

Fail-over, Reporting, Call Center, Call Recording to name a few.

Cons

There are no major negatives to report for this product.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Likelihood to recommend

10/10

Recommendations to others considering 3CX

Find a good 3CX partner in your area and leverage their expertise to help you succeed in your deployment.

Source: Software Advice
Helpful?   Yes   No
Read more
Jordan Drake

Adaptable and Progresive

2018-10-08

During that time we have gone from hosting the PBX on Windows to Hosting on a Digital Ocean Linux VM. 3CX is much more stable on Linux.

Pros

New Features added regularly inexpensive multi-platform mobile fully featured for call centers or standard business pbx High Available backup PBX

Cons

documentation can be outdated at times reporting is not the best

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Sam Holt

3CX Phone for Windows - EndUser review

2018-09-19

The voice mails come to my inbox quickly which is nice.

Pros

I receive calls that are transferred to me and I rarely get any complaints that the call didn't make it to me or was dropped in the process.

Cons

I have to restart the software from time to time because it will stop working.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Stacy Lavoie

Great and easy to use

2018-10-03

This way i know when work calls are coming through and personal calls. Easy, user friendly interface and semi customizable!

Pros

The app allows me to take office calls while I'm at home or out of the office, without giving out my personal number.

Cons

When the phone rings..it also rings through the office desktop and that feature needs to be disabled every time we login.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Sam Houk

3CX Phone software review

2020-03-25

It makes managing and monitoring my calls in a busy modern workplace a breeze!

Pros

It allows everyone to easily manage and monitor their calls throughout the busy work day.

Cons

The way that phones interface with the management software can sometimes be flaky.

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No

Response from 3CX


Thank you for your feedback. We will look into improving timecode functions

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James Pizzella

Reliable and feature rich phone system

2017-02-06

I love using this phone system, between all the features that you can implement while on phone calls, for incoming phone calls, your voicemail, conferencing, transferring, and listening in on calls.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Angel Daniel Hernandez Mora

¡¡Communication anytime anywhere 3CX!!

2018-12-06

3CX is ideal for communication within the company, helps reduce costs by minimizing travel for meetings.

Pros

It is easy to install, configure and manage, with support available 24x7. 3CX has among its features web conferencing, screen sharing, fax, allows you to adapt the application to any ERP, CRM, PMS software.

Cons

It is necessary to pay the license, which depends on the number of simultaneous calls

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Panagiotis Bekiaris

PBX For the masses

2019-10-04

Communications for small inbound call centres, bussiness communications, remote workers extensions.

Pros

Out of the box adequate integrations with popoular3rd party software.

Cons

Lack of features. A lot of unnesesary changes from version to version. License model is unstable changes almost every other month. Tool for creating complex senarios apart that it doesnt follow the PBX updates is a joke. Lack of outbound fax solution

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from 3CX


Your feedback is very important for us to improve on in future builds.

Read more
Ivan Hutchins

One of the Best VOIP Solutions

2019-12-06

The experience was decent and could have been better due to the service interruptions.

Pros

I liked the multiple ways of call routing and management as well as the ability to fax and voicemail to email.

Cons

Many of the functions are for advanced users and could seem like a watered-down version as opposed to fully functional ones.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from 3CX


Thank you. Your feedback is very valuable to us.

Read more
Andreas Labrakis

3CX - The most complete IPPBX on the market today

2019-12-11

It just works all the time. Windows or Linux (Debian) both versions whether in the cloud or on hardware are solid, solid, solid.

Pros

When an IPPBX is able to run off of an Intel NUC and provide full call center functionality, CRM integration, soft client via WebRTC mobile client with ZTP integration with the leading IP phones and be set up literally in 10 minutes ... not sure how you can beat this !

Cons

It has more to deal with their partner levels and it constantly changing along with the support they provide to resellers when quotas are not hit that has become a concern. Communication for license renewal has gone directly to end users instead of the reseller of record that has soured the community.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from 3CX


Thank you for your positive feedback. This is greatly appreciated.

Read more
Doriann Marquez

Everything you need in a virtual phone in a simple and easy interface

2018-07-05

I was a user of this application in a call center and my experience was very good, although sometimes I had to hang up was not very frequent, on the contrary the option of auto-answer is excellent to not lose incoming calls.

Pros

It also works perfectly for contact center.

Cons

Also in the design of the interface the option to keep waiting is very close to that hangs up the call and it is very easy to make an error.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Pharmaceuticals company, 11-50 employees)

Affordable switchboard

2018-12-13

Pros

All employees linked can send instant messages and you can see if a college is on the phone.

Cons

It was difficult to understand and the conference call feature do not always work as expected.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Computer Software company, 1-10 employees)

A powerful and sensibly priced SIP based VoIP system

2018-08-20

Although we do not have many employees, we need the same features to deal with inbound calls from our customers, and integration into 3rd party contractors we use. 3CX allowed us to integrate into external systems and pass calls (for free) to SIP extensions.

Pros

The software is completely free and you only pay a simple licence for concurrent calls. This allowed us to build out a complex phone and IVR system for a small business and it handled our exact needs.

Cons

The iOS application does not remain open if switching to another application. Each time the app is opened, it takes a couple of seconds to register.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Ulan Janse van Rensburg

Easy to deploy and Easy to use

2019-05-03

I have had no real issues with the soft phone.

Pros

It has a Fantastic reporting tool and It was very easy to setup the soft phone for my office.

Cons

Even though it is not entirely the software’s fault, When we have throttled Connectivity, the call just goes silent, This means I have no idea if the customer disappeared or just holding and even if I went through on the call.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Jonathan VanSchaack

Great in house solution, replaced asterisk

2016-03-09

Pros

Built in conferencing and web conferencing items are great for productivity.

Cons

I wish we had a little more control over web conferencing, maybe shared logos.

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Likelihood to recommend

9/10

Recommendations to others considering 3CX

They have a full features demo so you can get your hands dirty. Try some others also. Test the support of either the partner or 3cx direct. A good partner can make or break a deployment.

Source: Software Advice
Helpful?   Yes   No
Read more
Anonymous
(Industrial Automation company, 10001+ employees)

Goodybe landlines, hello 3CX!

2019-10-27

I wouldn't call it great because we expected it to totally replace our traditional phones but it has not.

Pros

I like 3CX for the following aspects: 1) You can get ride of your mobile phones and landlines and do all calls from the computer. 2) There is a call forwarding and call waiting feature. 3) There is call masking to maintain anonymity of your call.

Cons

I dislike 3Cx because: 1) There does not seem to be an SMS feature or at least it is not working for us. 2) Depending on your internet situation and computer specs, the call can be blurry.

Rating breakdown

Value for money
Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from 3CX


Thank you for your feedback. SMS is a feature we plan on adding in Update 5.

Read more
PATRICIA VILLARROEL

Connect the customer with providers to make calls to any number.

2018-05-02

Pros

It allows to record calls. You do not need expensive devices

Cons

Sometimes, whoever receives the call listens with echo

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Gichinga Michael

such a good deal

2019-01-31

it has allowed our clients to know when and if we are closed or open.

Pros

Through recording calls we have been able to gauge client reviews and improve our customer service approach.

Cons

we needed an option with automatic phone records and with this we have to hit record after picking up a call

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
patrick gable

3CX and Me

2017-08-13

Even though the interface of the 3CX app for mobile device isn't as sleek as I thought it would be its still a very powerful tool.

Pros

I like how I can forward my calls to my VOIP phone, my desktop and my mobile device.

Cons

The 3CX app for my mobile device is lacking a bit in overall design and layout.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
Read more