3CX Features

3CX

Hosted PBX with CRM integration and mobile apps

4.58/5 (144 reviews)

3CX Feature Summary

  • CRM integrations
  • Call recording
  • Call parking, pickup and transfer
  • Call logging
  • Queue reporting
  • Barge in, listen in & whisper
  • Colleague statuses
  • Web video conferencing
  • Voicemails forwarded to inbox
  • Real time statistics
  • Microsoft Outlook integration
  • Classroom features - surveying and feedback
  • iOS and Android apps
  • Click-to-call
  • Call pop-ups
  • Faxes converted to PDF
  • Instant messaging
  • Screen sharing
  • Remote assistance
  • Message waiting indicator
  • Digital receptionist/IVR
  • Call queueing
  • Scheduled backup
  • Call queuing
  • SLA alerting/reporting
  • Meeting recording

Communications Feature Comparison

Most popular features of all Communications apps

API (122 other apps)
Activity Dashboard (55 other apps)
Automatic Notifications (46 other apps)
CRM Integration (56 other apps)
Call Monitoring (51 other apps)
Call Recording (75 other apps)
Call Reporting (48 other apps)
Call Routing (55 other apps)
Call Transfer (55 other apps)
Caller ID (54 other apps)
Chat (69 other apps)
Conferencing (65 other apps)
Instant Messaging (53 other apps)
Live / Video Conferencing (46 other apps)
Monitoring (49 other apps)
Receiving (47 other apps)
Reporting & Statistics (49 other apps)
SMS Integration (44 other apps)
Third Party Integration (66 other apps)
Voice Mail (48 other apps)

Competitor Feature Comparison

Mobile apps

iOS App


208 reviews

See all iOS Apps

Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


0 reviews

See all Android Apps

3CX Feature Reviews

25 reviewers had the following to say about 3CX's features:

Muhammad Saeed

Perfect softphone for day to day use

2017-09-22

Pros

Easy conference call management 5. perfect recording 6. detailed reporting 7.

Cons

In latest version there is one manual feature allowed user to switch on or off the call recording.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Adrian Burnham

Reliable

2018-04-05

Pros

One of the good voip software we are using Doesn't go down Clear functionality Made it easy to make conference calls

Cons

The manual switching on and off recording option should be deactivated to be able to monitor calls for quality checksums

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
Lead Solution Consultant (Telecommunications company, 1-10 employees)
Verified Reviewer

3CX Unified Communications

2017-08-09

Pros

-- Ease of Access for end users -- Minimal administrative burden -- Scripting option with 3CX Call Flow Designer -- Custom CRM support / Office365 -- Third party business intelligence integration -- Unlimited user and extension support -- Web phone client support with full features -- Inbuilt web conferencing -- Simultaneous call channel license scheme worked well for our organization

Cons

Active directory user synchronization can improve a bit. Reporting can be made more comprehensive, but otherwise solves 99% of our requirement.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: GetApp
Helpful?   Yes   No
Read more
Jeremy Riddle

This is our current phone system software.

2017-05-16

Call quality and Routing.

Pros

Call Quality and Routing is Excellent .

Cons

Setting up voice mail for users.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
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Yendi Carcamo

Awesome tool for extension lines

2018-06-12

Pros

You are able to put voice message, call waiting, call forward and other features that are minor importance.

Cons

Configuration must be done by a pro, this cannot be configured by someone who doesn't know about VOIP systems. There was one time that the program crashed and setting were rebooted, so we had to wait until the next to day for the IT guy to help us configure it again.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Jonathan Rapoport

3CX is the best phone system on the market today! Using since 2009

2016-03-09

Pros

Fail-over, Reporting, Call Center, Call Recording to name a few.

Cons

There are no major negatives to report for this product.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Likelihood to recommend

10/10

Recommendations to others considering 3CX

Find a good 3CX partner in your area and leverage their expertise to help you succeed in your deployment.

Source: Software Advice
Helpful?   Yes   No
Read more
James Pizzella

Reliable and feature rich phone system

2017-02-06

I love using this phone system, between all the features that you can implement while on phone calls, for incoming phone calls, your voicemail, conferencing, transferring, and listening in on calls.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Sam Holt

3CX Phone for Windows - EndUser review

2018-09-19

The voice mails come to my inbox quickly which is nice.

Pros

I receive calls that are transferred to me and I rarely get any complaints that the call didn't make it to me or was dropped in the process.

Cons

I also have some issues with the log of incoming and outgoing calls. I would like to be able to call someone right back if they just called and I don't have their phone number.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jimmi Ng`ang`a

Great software that allows for above average PBX solutions that make communication efficient.

2018-04-16

Cost efficiency on international and local calls

Pros

The features such as conferencing, webinars, call centers , chat and voice mail allows for individuals or companies to operate seamlessly despite different geographical locations.

Cons

The limitations to making multiple outbound calls through one gateway makes becomes frustrating when 2 or more people try it at the same time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Doriann Marquez

Everything you need in a virtual phone in a simple and easy interface

2018-07-05

I was a user of this application in a call center and my experience was very good, although sometimes I had to hang up was not very frequent, on the contrary the option of auto-answer is excellent to not lose incoming calls.

Pros

Its configuration is very simple, just a couple clicks and the information of your telephone server so that in a few minutes you are enjoying incoming calls, outgoing and sms. It also works perfectly for contact center.

Cons

Also in the design of the interface the option to keep waiting is very close to that hangs up the call and it is very easy to make an error.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
PATRICIA VILLARROEL

Connect the customer with providers to make calls to any number.

2018-05-02

Pros

It allows to record calls. You do not need expensive devices

Cons

Sometimes, whoever receives the call listens with echo

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Computer Software company, 1-10 employees)

A powerful and sensibly priced SIP based VoIP system

2018-08-20

Although we do not have many employees, we need the same features to deal with inbound calls from our customers, and integration into 3rd party contractors we use. 3CX allowed us to integrate into external systems and pass calls (for free) to SIP extensions.

Pros

The software is completely free and you only pay a simple licence for concurrent calls. This allowed us to build out a complex phone and IVR system for a small business and it handled our exact needs.

Cons

The iOS application does not remain open if switching to another application. Each time the app is opened, it takes a couple of seconds to register. There isn't a setting to override this.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jordan Drake

Adaptable and Progresive

2018-10-08

I have managed 3CX for my company for over 6 years. During that time we have gone from hosting the PBX on Windows to Hosting on a Digital Ocean Linux VM. 3CX is much more stable on Linux. With a variety of hosting options, you should be able to fit 3CX to your environment and wallet size. Even having an always on backup server is an inexpensive, but necessary endeavor that will keep your employees and clients happy. 3CX is a very competitive option, with many PBX providers that I have queried not even wanting to attempt to compete against the 3CX PBX.

Pros

New Features added regularly inexpensive multi-platform mobile fully featured for call centers or standard business pbx High Available backup PBX

Cons

documentation can be outdated at times reporting is not the best

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Angel Daniel Hernandez Mora

¡¡Communication anytime anywhere 3CX!!

2018-12-06

3CX is ideal for communication within the company, helps reduce costs by minimizing travel for meetings. It helps in making decisions quickly because it communicates to the staff in an instantaneous way.

Pros

It is easy to install, configure and manage, with support available 24x7. 3CX has among its features web conferencing, screen sharing, fax, allows you to adapt the application to any ERP, CRM, PMS software.

Cons

It is necessary to pay the license, which depends on the number of simultaneous calls

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Stacy Lavoie

Great and easy to use

2018-10-03

This way i know when work calls are coming through and personal calls. Easy, user friendly interface and semi customizable!

Pros

The app allows me to take office calls while I'm at home or out of the office, without giving out my personal number.

Cons

When the phone rings..it also rings through the office desktop and that feature needs to be disabled every time we login.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Alexa Chernenka

Nice software to make calls but I needed some time to get used it

2018-08-07

Pros

I like the different features it offers. E.g transfer calls, hold calls, direct to the voicemail, change the theme (yes, I like it!)

Cons

Before one of my colleagues showed me how to install it, I had no idea how to do it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Keth Evan

A lot of bang for the buck, easy to setup, easy to admin.

2017-08-15

Setting up routing, hunt groups, setting up extension groups, setting up open/closed schedules, voicemail, conferencing, web conferencing, and the list goes on.

Pros

I also like how they have a lot of online training videos and documentation to help lay the foundation regarding what it will take to setup and install a 3CX PBX. 3CX also includes a lot "stuff" for free that many other vendors charge for, for example our past vendor changed for IP licenses, and softphone licenses, and port licenses... nickel and dimed until broke.

Cons

I'm guessing one limitation might be interfacing w/an existing call-routing tool we have at one of our building locations.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
patrick gable

3CX and Me

2017-08-13

Even though the interface of the 3CX app for mobile device isn't as sleek as I thought it would be its still a very powerful tool.

Pros

I like how I can forward my calls to my VOIP phone, my desktop and my mobile device.

Cons

The 3CX app for my mobile device is lacking a bit in overall design and layout.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
Read more
Jonathan VanSchaack

Great in house solution, replaced asterisk

2016-03-09

Pros

Built in conferencing and web conferencing items are great for productivity.

Cons

I wish we had a little more control over web conferencing, maybe shared logos.

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Likelihood to recommend

9/10

Recommendations to others considering 3CX

They have a full features demo so you can get your hands dirty. Try some others also. Test the support of either the partner or 3cx direct. A good partner can make or break a deployment.

Source: Software Advice
Helpful?   Yes   No
Read more
Luke Payne

Phone system is fantastic

2017-05-16

Pros

Great integration with existing system, and helped us streamline the forwarding/holding/transferring process.

Cons

Some features are hard to figure out, and I've had to call tech support a few times.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer
Verified Reviewer

Easy to use VoIP service

2018-04-12

Pros

Generally easy to use especially for receiving calls.

Cons

Can be easily confused if headset is plugged in after receiving a call.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Other

Likelihood to recommend

7/10
Source: GetApp
Helpful?   Yes   No
Read more
Tony Bunch

A phone system built to last.

2018-12-07

Pros

From the installation and configuration of the PBX. 3CX has features that others in the industry charge excess amounts.

Cons

Pricing per number of concurrent calls has a high price hike depending on number of concurrent calls needed.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Alex Barrett

3CX has driven down our costs

2016-12-15

Operating a Call Center help desk where agents are constantly dealing with inbound and outbound calls we have been able to manage call allocation and eradicate variable call charges.

Pros

We love the "No vendor" lock-in. We can pick and choose from the Windows client right through to top end executive phones.

Cons

If there is one point the upgrades are costly. Buy more than you require today.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering 3CX

3CX is virtually a single box purchase. Always buy more simultaneous calls than you need as upgrades are costly. Choose the Pro license for additional features.

Source: Software Advice
Helpful?   Yes   No
Read more
Nick Mancuso

A Game changer

2016-03-11

Pros

For many years we've neglected the VOIP sector due to Asterisk requiring on it's own a specialist. As a MSP and It Consulting Firm we rely on our staff to pick up our new offerings quickly. With 3CX unlike asterisk, it's quick simple to pick up, learn and support. Additionally I have to say I absolutely LOVE their SmartPhone App. It works very well even via 3G and LTE and did I mention it's FREE!

Cons

For example, when forwarding a call to an external number making the Caller ID and number show a set name and number depending on which queue they are coming from. 3CX does have a way around this but it requires purchasing the 3CX Voice Application Designer module.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Likelihood to recommend

9/10

Recommendations to others considering 3CX

Try their free 2SC version. It installs quickly on any Windows 7, 8 & 10 Pro machine. You'll quickly fall in love.

Source: Software Advice
Helpful?   Yes   No
Read more
Anonymous
(Real Estate company, 201-500 employees)

Great softphone client

2018-02-02

Pros

Answering calls is easy and the quality is awesome.

Cons

The UI can be a little weird at times, sometimes clicks don't work, and the settings are kind of hard to navigate.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more