8x8 Pricing, Features, Reviews & Comparison of Alternatives

8x8 Reviews

8x8

Hosted Business VoIP Phone Service

4.33/5 (18 reviews)
9,484     6,113

A Complete Communications Solution
8x8 communications solutions do things that traditional phone systems simply can’t. Using VoIP technology, 8x8 delivers business solutions that extend traditional phone services to powerful unified communications. With advanced capabilities like web conferencing, Internet faxing, smartphone integration, and an online dashboard that gives you call management controls, connecting with the people that matter has never been easier. Making a call is as easy as the click of a mouse. We believe with 8x8, you can get excited about your communications system.

Outrageously Affordable
Our services can typically save you up to 40% - 90% off your monthly telecom costs.
Our flagship product, 8x8 Virtual Office business phone service, can save you up to 50% off traditional alternatives. 8x8 MobileTalk can save you up to 90% off your mobile phone international calling rates. And, our online meeting service, 8x8 Virtual Meeting, can save you 40% off some of the most popular alternatives.

Along with an outrageously affordable bill each month, you’ll have the confidence of knowing your communications solutions will continue to bring value to your business well into the future.

It Just Works Better
We deliver superior voice quality. HD Audio. Industry-leading routing and compression technology. Rock-solid network performance. Put it all together and what have you got? A complete communications solution that works exactly the way you want it to.

Plus, other companies off-shore their customer support, which means a lot can go wrong during set-up and use. And, they can be unresponsive and unempowered. We know the ins and outs of our technology so well that you can be sure our service will perform as promised and you will receive knowledgeable responses from our California-based Customer Service and Support team.
www.8x8.com

8x8 Reviews (18)

Most positive review

 Better than Avaya

Our company used this for awhile before switching to Avaya. It was easy to use and install. We didn't experience half of the issues we have had with Avaya

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Reviewed 30th of September, 2015 by Trisha Milan

Most critical review

 Fairly Decent

Takes significant time to figure out use, been using it for 6+ months and still trying to figure aspects of it out. Not intuitive. Use this every day to make and track my calls made. Currently in a sales role where the number of calls made it tracked and used to measure performance. There have ...

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Reviewed 7th of February by Account Executive

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8x8 Screenshots (7)

8x8 screenshot: Virtual Office Desktop8x8 screenshot: Virtual Office Online Call Interface8x8 screenshot: Virtual Office Online Corporate Directory8x8 screenshot: Account Manager Auto Attendant Configuration8x8 screenshot: 8x8 Account Manager8x8 screenshot: Virtual Office Desktop Corporate Directory8x8 screenshot: Virtual Office Mobile

Specifications

Intended Users
Large Enterprises, Mid Size Business, Small Business
Devices Supported
Android, iPhone-iPad, iPhone, iPad, Web-based
Supported Countries
Australia, Canada, United Kingdom, United States
Supported Languages
English
Support Options
FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials

8x8 Pricing

Starting from: $19.99/month
Pricing model: Subscription

Plans Starting at just $19.99 introductory price for new customers.

Competitors Pricing

Vonage Business

Starting from: $14.99/month
Pricing model: Freemium, Subscription

Five9

Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Users who visited 8x8 also visited

Key Features of 8x8

  • Hosted PBX
  • Caller ID with Name
  • Automated Attendant
  • Call Waiting, Caller ID Blocking
  • Extension Dialing
  • Call Transfers, Call Park
  • Message/Music on Hold
  • 3-Way Calling
  • Ring Groups
  • Online Dashboard
  • Directory Assistance Listing
  • Advanced Call Forwarding
  • Unlimited Calling
  • Group Intercom Paging
  • Personalized Voicemail
  • Web Conferencing
  • Voicemail to Email
  • CRM/Contact Integration
  • Conference Bridge

Benefits

Affordable Service:
With low costs and great technology, 8x8 delivers a great value for your business phone service needs

Hosted Technology
8x8 hosts all of your sophisticated telephony equipment in our own data centers — so you don’t have to.

Free Customer Support
Call our support line at any time to speak with a trained, US-based agent who will be happy to assist you.

Alternatives to 8x8

GetApp Analysis

Technology has fundamentally changed the way people communicate in the 21st century, and 8x8 is a tool that businesses can users use to prevent being left behind. A hosted VoIP telephone service with instant messaging and web conferencing features, 8x8 unifies business communication and offers advanced features like smartphone integration, internet faxing, Ring Groups, and online dashboards.

8x8 was built for small, mid-size, and large businesses that range from five to 5,000 employees. Although the solution is used by companies in virtually every industry, it’s especially popular among organizations that need to respond quickly to customer needs, including those in the transportation, construction, finance, insurance, and healthcare industries. 8x8 is the only cloud-based VoIP vendor that is HIPPA compliant with third-party verifications.

What is 8x8?

8x8 is a hosted VoIP telephone service for businesses. Designed to reduce the complexities associated with most professional telephone systems, it is scalable, secure, and flexible. Businesses that use 8x8 are able to route calls to their employees’ landlines, smartphones, or the company’s IP softphones. Meanwhile, outgoing calls can quickly be placed with the click of a mouse.

In addition to its basic VoIP telephone services, 8x8 also provides its business users with mobile apps, web conferencing, chat, and customer contact centers. 8x8 uses industry-leading routing and compression technology to ensure the highest level of voice quality, with HD audio. With a global footprint, it has an enterprise-architected network designed with optimum reliability and security, throughout the world. 8x8’s network is HIPPA and FISMA certified.

Main Features

Virtual Office

8x8’s Virtual Office is a web-based dashboard, accessible from a desktop computer or mobile device, such as a smartphone or tablet, that users can visit to manage their telephone features. The Virtual Office integrates an organization’s online voicemail, corporate directory, instant messaging, and video calling. Businesses with upgraded plans can also use the Virtual Office for faxing, call recording, and web conferencing.

Login to your Virtual Office online with your 8x8 login and password. Once you’ve logged in, you’ll be able to access your contacts, meetings, telephone, fax, personal history, and settings from one location. You can also make and receive calls on your desk telephone.

Online Administration

An administration portal, dubbed the “8x8 Account Manager", is available for users who are configuring their phone systems or setting up extensions. Users can also visit the Account Manager to setup Auto Attendant, hold music, and ring groups.

The Account Manager is your online portal for managing your company’s internal telephone system. Most of the information you need will be viewable in the dashboard. This is where you’ll find call log reporting, billing information, phone system setup, and account updates (such as network alerts).

Auto Attendant

Having an automated attendant replaces the need for a receptionist at many places of business. A powerful VoIP business service, 8x8’s Auto Attendant feature can efficiently direct callers to the correct department or extension, and it can be customized for different hours of the day. The Auto Attendant feature is included with 8x8’s Unlimited, Metered, and Global extension plans.

You can set up the Auto Attendant feature by recording and uploading a custom greeting. 8x8 also gives you the option of using a professionally-recorded greeting, purchasing from the company’s Audio Production Store. Your callers have the option to reach specific employees by extension, dialing by name, or by dialing from the company directory. You can also define greetings scheduled by hours. For example, some companies will have different greetings that play on holidays or after business hours.

Ring Groups

When someone calls an individual, that person’s desk telephone or smartphone will ring. But when someone calls a department, businesses have the option to setup their telephone systems to ring multiple extensions at once. Setting up Ring Groups is a way for users to group extensions by department or role. Ring Groups are also known as Hunt Groups.

Up to nine Ring Groups are available with an 8x8 Virtual Office account, however more can be added at any time. Ring Groups are a smart way for you to more effectively distribute calls within departments. The app gives you the option of having all telephones ring at once, or using a “round robin” approach.

Voicemail to Email

Automatically converting voicemail to email is an important strategy for companies that are looking for ways to make their employees more efficient. Using this feature, employees receive immediate email notifications when they’ve received voiceails, with attached audio files for quick listening.

With 8x8, you can listen to voicemails without calling in to your voicemail box. Instead, the app will send you an email whenever a new voicemail comes in. This email will contain an audio file of the voicemail, along with the phone number of the person who called. You also have the option to have emails sent without audio files, or with links to the audio files rather than attachments.

Integrations

8x8’s Virtual Office integrates with Salesforce, Netsuite, Zendesk, Salesforce Desk, Skype for Business, Act by Sage, eAgent, Sugar CRM, and 8x8 Web Dialer.

Pricing

Pricing for 8x8’s Virtual Office is a flat, monthly rate that starts at $19.99 per line. This price includes unlimited local and long distance calling.

Bottom Line

  • Uses VoIP technology to deliver business solutions that extend traditional phone services
  • Easily scalable for growing businesses
  • Competes against traditional PBX systems
  • Includes industry-leading routing and compression technology
  • Built for simplicity, low costs, and low IT maintenance

Videos

Anonymous
Account Executive (Information Technology and Services company, 1001-5000 employees)
Verified Reviewer

Fairly Decent

07/02/2017

Use this every day to make and track my calls made. Currently in a sales role where the number of calls made it tracked and used to measure performance. There have been many times when 8x8 doesn't accurately depict what was actually done. Also, I get their idea to make it sleek and simple, but there isn't enough info on the home page you help you easily navigate.

Pros

Gets the job done I suppose.

Cons

Takes significant time to figure out use, been using it for 6+ months and still trying to figure aspects of it out. Not intuitive.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

3/10

Recommendations to others considering 8x8

When given training, pay EXTRA CLOSE ATTENTION.

Source: GetApp
Helpful?   Yes   No
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Nathan Howard

Verified Reviewer

High End

21/12/2016

Works very well. I use 8x8 on a daily basis for work and it has simplified my job tremendously. The ease of having the app on your phone is fantastic.

Pros

They built a top of the line app to use.

Cons

The missed calls that pop up on the app don't go away.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10

Recommendations to others considering 8x8

Use this, download the app.

Source: GetApp
Helpful?   Yes   No
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Anonymous
Sales Development Representative (Information Technology and Services company, 1001-5000 employees)
Verified Reviewer

Daily 8x8 Review

20/12/2016

I think it is a very intuitive app that allows you to bring your business anywhere. A ton of features differentiate this app from others like it. Definitely something I would recommend to others

Pros

Being able to park your calls on your phone to conference lines, or any other lines was a key feature personally.

Cons

Working better with new IOS updates on the iPhone.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Frequency of use: Daily

Likelihood to recommend

8/10

Recommendations to others considering 8x8

Would absolutely recommend!

Source: GetApp
Helpful?   Yes   No
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Danny Fuentes

Verified Reviewer

Cloud based PBX and contact center.

15/12/2016

Our company recently moved from an on-prem system to 8x8 as a full cloud based solution for phone services. We were able to move all our services, and port over all our numbers with no impact to our clients.

Pros

Flexibility and mobility of deployment anywhere. Single dashboard to report on usage per user or per line Compatible with our existing phones Mobile App

Cons

The PBX solution is very easy to use and convenient. The contact center while its easy to use it is managed through a web browser. This took a new learning curve for our staff to get used to and be able to properly use the system.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Frequency of use: Daily

Likelihood to recommend

8/10

Recommendations to others considering 8x8

8x8 fits the bill for a lot of companies that require phones to perform the daily tasks and business. However for some companies it does not make sense to hire dedicated staff to manage and maintain these systems. 8x8 Will take care of that management so you only have to worry about what is important to your organization. I would recommend to do a full POC on the contact center part of 8x8 to understand the features and benefits. For standard PBX this system has everything that we had before plus more.

Source: GetApp
Helpful?   Yes   No
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Nathan Simmons ☁️

Verified Reviewer

One service instead of many.

14/12/2016

Key differentiator for me is that it allows unification of service and abilities. I can be just as productive ( maybe more so ) at home or in the field as I am in the office with the 8x8 app! Also, being able to text from my work number has been a big differentiator and a key capability for some of my customers!

Pros

Allows for easy integration and is device agnostic.

Cons

Sometimes gets confused on phones after software updates.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering 8x8

Being able to text from my work number has been a big differentiator and a key capability for some of my customers!

Source: GetApp
Helpful?   Yes   No
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Anthony "Tony" Kunkel

Verified Reviewer

Best VoIP

10/12/2016

We have started a landscape and hardscape business in Houston recently. Just a small family owned organization with big dreams. In researching a phone option, I found 8X8 to be the exact match that we were looking for. The cost was low and keeps us going, but the features are the best. In the world of cellular phones, I have a personalized 8X8 auto-attendant message answering calls, and with a press of one button, customers and vendors get connected to the person or department that they need. No more answering and hanging around the phone at the office. Voice mail messages are emailed to me. I can listen and forward the voice mail to whom I need to handle the situation. They don't have to dial in or anything. The message is an attachment. Also, I get to set business hours, set messages, and control the phone system from an app and the website. The app also allows me to answer the lines and monitor things from anywhere with internet service or cellular internet. A great option and system for my company and I.

Pros

Ease of use, and I can adapt it to my needs whenever I want. The list is long: Record your voice mail message for different situations. Set your auto attendant to direct calls to your employees. Voice mail messages emailed to you. Forward voice mail through email. Make changes through the app or online. Answer your phone thorough the app...You don't have to be in the office to answer the office phone. We have bus, ness cards with one number and let the auto attendant direct the call. Best cost I found for office systems. And you can expand it.

Cons

I have found none. The system works great and gives me access to things like voice mail messages emailed to me. So, I can listen to voice mail right then and there. No need to call in and punch numbers to get a voice mail message.

Rating breakdown

Value for money
Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering 8x8

Get this system for cost savings, great staff, and ability to use and modify for your needs.

Source: GetApp
Helpful?   Yes   No
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Alicha Kocher

Verified Reviewer

A perfect 10

08/12/2016

I've had the pleasure of interacting more with 8x8 over the last year, after submitting my story for last year's contest. I have to say that I do not have a vendor that accepts and gives as much feedback as this one does. I run a team of account managers who are given company laptops and cell phones to be available after hours. Thanks to the 8x8 software and app, we are able to keep up with all communications, even when we're not in the office. This ability is absolutely invaluable to us. On top of this, as a manager I use the 8x8 reporting tools to show my leadership team how productive my agents are. Being able to show value in my department's work is invaluable to me as a leader. All in all, I am neither highly technical nor IT; but as an end user, I can truthfully say that I truly appreciate this company and its product. I and my team would not be able to do our jobs without it.

Pros

Ease of use; ease of access; remote access

Cons

I have honestly not found anything I dislike about this app

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Recommendations to others considering 8x8

Never be afraid to reach out - these guys are serious about taking care of their customers

Source: GetApp
Helpful?   Yes   No
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Anonymous
A verified reviewer
Verified Reviewer

Cool Admin Features

07/12/2016

8x8's account manager gives me the ability to easily set-up, change and perform general administrative functions for the phone system. All kinds of cool features - reporting, recording virtual faxing, ring groups etc...

Pros

Ease of changing membership of ring groups Virtual fax can route to up to 5 emails ease of conference call set-up

Cons

Skill of customer support reps. varies widely Pro bundle features cost too much for the value they add Would like to be able to record conference calls set up through conference bridge

Rating breakdown

Value for money
Ease of use
Features
Customer support

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering 8x8

Encourage your users to install and run the virtual desktop app.

Source: GetApp
Helpful?   Yes   No
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Henry PAN

Verified Reviewer

Outsource VoIP Trouble

23/12/2015

8x8 has a combined phone and contact center solution that can do it all: provide inbound and outbound calling, live agent chat, click-to-call, and live routing options. It’s a one-stop shop for all our needs.

Pros

8x8 Virtual Contact Center Helps Software Developer Deliver Support Excellence

Cons

The total united communication integration still got a lot of work to do.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 1-2 years

Source: GetApp
1 of 2 people found this review helpful
Helpful?   Yes   No
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Trisha Milan

Verified Reviewer

Better than Avaya

30/09/2015

Our company used this for awhile before switching to Avaya. It was easy to use and install. We didn't experience half of the issues we have had with Avaya

Pros

Easy to use and install

Cons

Nothing comes to mind at this time

Rating breakdown

Value for money
Ease of use
Customer support

Time used: Less than 6 months

Source: GetApp
2 of 3 people found this review helpful
Helpful?   Yes   No
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Who is 8x8 For?



  • Experience level: All experience levels
  • Industry: Transportation, construction, finance, insurance, healthcare, and any companies with multiple office locations
  • Business size: Businesses with five to 5,000 employees
  • Departments/roles: All departments
  • Budget/point: Pricing starts at $19.99 per line, per month
  • Example customers: iCruise.com, McDonalds, Shutterstock, Allstate
Read the full GetApp Analysis