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Technology has fundamentally changed the way people communicate in the 21st century, and 8x8 is a tool that businesses can users use to prevent being left behind. A hosted VoIP telephone service with instant messaging and web conferencing features, 8x8 unifies business communication and offers advanced features like smartphone integration, internet faxing, Ring Groups, and online dashboards.
8x8 was built for small, mid-size, and large businesses that range from five to 5,000 employees. Although the solution is used by companies in virtually every industry, it’s especially popular among organizations that need to respond quickly to customer needs, including those in the transportation, construction, finance, insurance, and healthcare industries. 8x8 is the only cloud-based VoIP vendor that is HIPPA compliant with third-party verifications.
8x8 is a hosted VoIP telephone service for businesses. Designed to reduce the complexities associated with most professional telephone systems, it is scalable, secure, and flexible. Businesses that use 8x8 are able to route calls to their employees’ landlines, smartphones, or the company’s IP softphones. Meanwhile, outgoing calls can quickly be placed with the click of a mouse.
In addition to its basic VoIP telephone services, 8x8 also provides its business users with mobile apps, web conferencing, chat, and customer contact centers. 8x8 uses industry-leading routing and compression technology to ensure the highest level of voice quality, with HD audio. With a global footprint, it has an enterprise-architected network designed with optimum reliability and security, throughout the world. 8x8’s network is HIPPA and FISMA certified.
8x8’s Virtual Office is a web-based dashboard, accessible from a desktop computer or mobile device, such as a smartphone or tablet, that users can visit to manage their telephone features. The Virtual Office integrates an organization’s online voicemail, corporate directory, instant messaging, and video calling. Businesses with upgraded plans can also use the Virtual Office for faxing, call recording, and web conferencing.
Login to your Virtual Office online with your 8x8 login and password. Once you’ve logged in, you’ll be able to access your contacts, meetings, telephone, fax, personal history, and settings from one location. You can also make and receive calls on your desk telephone.
An administration portal, dubbed the “8x8 Account Manager", is available for users who are configuring their phone systems or setting up extensions. Users can also visit the Account Manager to setup Auto Attendant, hold music, and ring groups.
The Account Manager is your online portal for managing your company’s internal telephone system. Most of the information you need will be viewable in the dashboard. This is where you’ll find call log reporting, billing information, phone system setup, and account updates (such as network alerts).
Having an automated attendant replaces the need for a receptionist at many places of business. A powerful VoIP business service, 8x8’s Auto Attendant feature can efficiently direct callers to the correct department or extension, and it can be customized for different hours of the day. The Auto Attendant feature is included with 8x8’s Unlimited, Metered, and Global extension plans.
You can set up the Auto Attendant feature by recording and uploading a custom greeting. 8x8 also gives you the option of using a professionally-recorded greeting, purchasing from the company’s Audio Production Store. Your callers have the option to reach specific employees by extension, dialing by name, or by dialing from the company directory. You can also define greetings scheduled by hours. For example, some companies will have different greetings that play on holidays or after business hours.
When someone calls an individual, that person’s desk telephone or smartphone will ring. But when someone calls a department, businesses have the option to setup their telephone systems to ring multiple extensions at once. Setting up Ring Groups is a way for users to group extensions by department or role. Ring Groups are also known as Hunt Groups.
Up to nine Ring Groups are available with an 8x8 Virtual Office account, however more can be added at any time. Ring Groups are a smart way for you to more effectively distribute calls within departments. The app gives you the option of having all telephones ring at once, or using a “round robin” approach.
Automatically converting voicemail to email is an important strategy for companies that are looking for ways to make their employees more efficient. Using this feature, employees receive immediate email notifications when they’ve received voiceails, with attached audio files for quick listening.
With 8x8, you can listen to voicemails without calling in to your voicemail box. Instead, the app will send you an email whenever a new voicemail comes in. This email will contain an audio file of the voicemail, along with the phone number of the person who called. You also have the option to have emails sent without audio files, or with links to the audio files rather than attachments.
8x8’s Virtual Office integrates with Salesforce, Netsuite, Zendesk, Salesforce Desk, Skype for Business, Act by Sage, eAgent, Sugar CRM, and 8x8 Web Dialer.
Pricing for 8x8’s Virtual Office is a flat, monthly rate that starts at $19.99 per line. This price includes unlimited local and long distance calling.
Henry PAN, Data Geek, Big Data Analytics/Mobile in Healthcare
8x8 has a combined phone and contact center solution that can do it all: provide inbound and outbound calling, live agent chat, click-to-call, and live routing options. It’s a one-stop shop for all our needs.
Pros: 8x8 Virtual Contact Center Helps Software Developer Deliver Support Excellence
Cons: The total united communication integration still got a lot of work to do.
Ease of use
Value for money
Trisha Milan, Salesforce Administrator
Our company used this for awhile before switching to Avaya. It was easy to use and install. We didn't experience half of the issues we have had with Avaya
Pros: Easy to use and install
Cons: Nothing comes to mind at this time
Ease of use
Value for money
Most reliable, feature rich and easy to use VoIP solution
My company handles nearly 3,000 phone calls a day with a staff of only 15 people. 8x8 has created a system for us to handle these calls in a timely and organized manner. I would recommend them to anyone with a business that includes a staff of 1 or 10,000. The phone's are slick, new and never cut out. Since we have started using 8x8 our customers have commented repeatedly about how our calls are being handled in a much more expedited manner
We have a fast-growing franchise business which operates mostly in a mobile fashion which means that we need something that can accommodate our mobile needs and ability to communicate with coworkers and our customers. 8x8 has been such a wonderful tool to help us do that! With the mobile apps, we can log into our 8x8 service and have the ability to keep servicing customers while on the go! We can't say enough about 8x8. We've tried other voice over ip services and non compare!
We have two businesses that run independently of each other, but use similar resources such as staff and equipment, so being able to have one phone system that can accommodate both companies under the same umbrella was a life saver. As the COO of both companies, I had to find a way to cut expenses and meet the requirements for our staff members to have only one phone on their desk but be able to receive both company's calls simultaneously and know which company's calls were coming in. We also have 4 locations and some traveling staff, so the ability to just plug and unplug your phone has been great. Virtual Office and fax has allowed us all to get the information we need wherever we are and that has also helped save time and money. Lastly, the consolidated/individual billing for each phone line has been fantastic. The bills are easy to access online, easy to read and always on time. What more can I say, you have helped allow our company to save money, become more efficient & grow
Robin Harris, Talent Acquisition Consultant, Hire Velocity
Ease of use
Value for money
Zachary Spencer, Head of Sales Development at Totango | Now Hiring
Rob B. Campbell, Mac Jedi
Ease of use
Value for money
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