8x8 Pricing, Features, Reviews & Comparison of Alternatives

8x8 Reviews

8x8

Hosted Business VoIP Phone Service

4.56/5 (9 reviews)   Write a review
   11 people use this
8,662     4,569
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Who is 8x8 For?


Statistics are based on less than 50 users from the GetApp community.

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  • Experience level: All experience levels
  • Industry: Transportation, construction, finance, insurance, healthcare, and any companies with multiple office locations
  • Business size: Businesses with five to 5,000 employees
  • Departments/roles: All departments
  • Budget/point: Pricing starts at $19.99 per line, per month
  • Example customers: iCruise.com, McDonalds, Shutterstock, Allstate
Read the full GetApp Analysis

8x8 Screenshots (7)

8x8 screenshot: Virtual Office Desktop8x8 screenshot: Virtual Office Online Call Interface8x8 screenshot: Virtual Office Online Corporate Directory8x8 screenshot: Account Manager Auto Attendant Configuration8x8 screenshot: 8x8 Account Manager8x8 screenshot: Virtual Office Desktop Corporate Directory8x8 screenshot: Virtual Office Mobile

8x8 Overview

A Complete Communications Solution
8x8 communications solutions do things that traditional phone systems simply can’t. Using VoIP technology, 8x8 delivers business solutions that extend traditional phone services to powerful unified communications. With advanced capabilities like web conferencing, Internet faxing, smartphone integration, and an online dashboard that gives you call management controls, connecting with the people that matter has never been easier. Making a call is as easy as the click of a mouse. We believe with 8x8, you can get excited about your communications system.

Outrageously Affordable
Our services can typically save you up to 40% - 90% off your monthly telecom costs.
Our flagship product, 8x8 Virtual Office business phone service, can save you up to 50% off traditional alternatives. 8x8 MobileTalk can save you up to 90% off your mobile phone international calling rates. And, our online meeting service, 8x8 Virtual Meeting, can save you 40% off some of the most popular alternatives.

Along with an outrageously affordable bill each month, you’ll have the confidence of knowing your communications solutions will continue to bring value to your business well into the future.

It Just Works Better
We deliver superior voice quality. HD Audio. Industry-leading routing and compression technology. Rock-solid network performance. Put it all together and what have you got? A complete communications solution that works exactly the way you want it to.

Plus, other companies off-shore their customer support, which means a lot can go wrong during set-up and use. And, they can be unresponsive and unempowered. We know the ins and outs of our technology so well that you can be sure our service will perform as promised and you will receive knowledgeable responses from our California-based Customer Service and Support team.

Specifications

Intended Users
Large Enterprises, Mid Size Business, Small Business
Devices Supported
Android, iPhone-iPad, iPhone, iPad, Web-based
Supported Countries
Australia, Canada, United Kingdom, United States
Supported Languages
English
Support Options
FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials

8x8 Pricing

Starting from: $19.99/month
Pricing model: Subscription

Plans Starting at just $19.99 Introductory price for new customers.

Competitors Pricing

Vocalcom

Starting from: $99.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

FluentStream

Starting from: $18.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Users who visited 8x8 also visited

RingCentral
  • · Toll-free numbers
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  • · Local numbers
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Aircall
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  • · Manage multiple numbers and users in one place
  • · Working hours per user
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AircallCommunications
Phone.com
  • · Toll-free numbers
  • · Local Numbers
  • · Custom Greetings & Hold Music
  • · Caller Menus and Queues
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Key Features of 8x8

  • Hosted PBX
  • Caller ID with Name
  • Automated Attendant
  • Call Waiting, Caller ID Blocking
  • Extension Dialing
  • Call Transfers, Call Park
  • Message/Music on Hold
  • 3-Way Calling
  • Ring Groups
  • Online Dashboard
  • Directory Assistance Listing
  • Advanced Call Forwarding
  • Unlimited Calling
  • Group Intercom Paging
  • Personalized Voicemail
  • Web Conferencing
  • Voicemail to Email
  • CRM/Contact Integration
  • Conference Bridge

Benefits

Affordable Service:
With low costs and great technology, 8x8 delivers a great value for your business phone service needs

Hosted Technology
8x8 hosts all of your sophisticated telephony equipment in our own data centers — so you don’t have to.

Free Customer Support
Call our support line at any time to speak with a trained, US-based agent who will be happy to assist you.

Alternatives to 8x8

Vocalcom
  • · Tight IVR/ACD Integration
  • · Click to Call Meeting, Click-to-chat, Click-to-video
  • · Automatic CTI Screen Pops
  • · Multichannel Skills-based routing
Visit WebsiteCompare App
VocalcomCustomer Management
ShoreTel
  • · ACD (Automatic call distribution)
  • · Unlimited queues
  • · Prioritized skill routing
  • · Configurable hold treatment
Learn MoreCompare App
ShoreTelCommunications
FluentStream
  • · Record inbound/outbound calls for select extensions.
  • · Set up complex routes to acomodate your business needs.
  • · With WebPhone you can turn your browser into your phone.
  • · FluentCloud Live Manager gives instant call visibility.
Learn MoreCompare App
FluentStreamCommunications

GetApp Analysis

Technology has fundamentally changed the way people communicate in the 21st century, and 8x8 is a tool that businesses can users use to prevent being left behind. A hosted VoIP telephone service with instant messaging and web conferencing features, 8x8 unifies business communication and offers advanced features like smartphone integration, internet faxing, Ring Groups, and online dashboards.

8x8 was built for small, mid-size, and large businesses that range from five to 5,000 employees. Although the solution is used by companies in virtually every industry, it’s especially popular among organizations that need to respond quickly to customer needs, including those in the transportation, construction, finance, insurance, and healthcare industries. 8x8 is the only cloud-based VoIP vendor that is HIPPA compliant with third-party verifications.

What is 8x8?

8x8 is a hosted VoIP telephone service for businesses. Designed to reduce the complexities associated with most professional telephone systems, it is scalable, secure, and flexible. Businesses that use 8x8 are able to route calls to their employees’ landlines, smartphones, or the company’s IP softphones. Meanwhile, outgoing calls can quickly be placed with the click of a mouse.

In addition to its basic VoIP telephone services, 8x8 also provides its business users with mobile apps, web conferencing, chat, and customer contact centers. 8x8 uses industry-leading routing and compression technology to ensure the highest level of voice quality, with HD audio. With a global footprint, it has an enterprise-architected network designed with optimum reliability and security, throughout the world. 8x8’s network is HIPPA and FISMA certified.

Main Features

Virtual Office

8x8’s Virtual Office is a web-based dashboard, accessible from a desktop computer or mobile device, such as a smartphone or tablet, that users can visit to manage their telephone features. The Virtual Office integrates an organization’s online voicemail, corporate directory, instant messaging, and video calling. Businesses with upgraded plans can also use the Virtual Office for faxing, call recording, and web conferencing.

Login to your Virtual Office online with your 8x8 login and password. Once you’ve logged in, you’ll be able to access your contacts, meetings, telephone, fax, personal history, and settings from one location. You can also make and receive calls on your desk telephone.

Online Administration

An administration portal, dubbed the “8x8 Account Manager", is available for users who are configuring their phone systems or setting up extensions. Users can also visit the Account Manager to setup Auto Attendant, hold music, and ring groups.

The Account Manager is your online portal for managing your company’s internal telephone system. Most of the information you need will be viewable in the dashboard. This is where you’ll find call log reporting, billing information, phone system setup, and account updates (such as network alerts).

Auto Attendant

Having an automated attendant replaces the need for a receptionist at many places of business. A powerful VoIP business service, 8x8’s Auto Attendant feature can efficiently direct callers to the correct department or extension, and it can be customized for different hours of the day. The Auto Attendant feature is included with 8x8’s Unlimited, Metered, and Global extension plans.

You can set up the Auto Attendant feature by recording and uploading a custom greeting. 8x8 also gives you the option of using a professionally-recorded greeting, purchasing from the company’s Audio Production Store. Your callers have the option to reach specific employees by extension, dialing by name, or by dialing from the company directory. You can also define greetings scheduled by hours. For example, some companies will have different greetings that play on holidays or after business hours.

Ring Groups

When someone calls an individual, that person’s desk telephone or smartphone will ring. But when someone calls a department, businesses have the option to setup their telephone systems to ring multiple extensions at once. Setting up Ring Groups is a way for users to group extensions by department or role. Ring Groups are also known as Hunt Groups.

Up to nine Ring Groups are available with an 8x8 Virtual Office account, however more can be added at any time. Ring Groups are a smart way for you to more effectively distribute calls within departments. The app gives you the option of having all telephones ring at once, or using a “round robin” approach.

Voicemail to Email

Automatically converting voicemail to email is an important strategy for companies that are looking for ways to make their employees more efficient. Using this feature, employees receive immediate email notifications when they’ve received voiceails, with attached audio files for quick listening.

With 8x8, you can listen to voicemails without calling in to your voicemail box. Instead, the app will send you an email whenever a new voicemail comes in. This email will contain an audio file of the voicemail, along with the phone number of the person who called. You also have the option to have emails sent without audio files, or with links to the audio files rather than attachments.

Integrations

8x8’s Virtual Office integrates with Salesforce, Netsuite, Zendesk, Salesforce Desk, Skype for Business, Act by Sage, eAgent, Sugar CRM, and 8x8 Web Dialer.

Pricing

Pricing for 8x8’s Virtual Office is a flat, monthly rate that starts at $19.99 per line. This price includes unlimited local and long distance calling.

Bottom Line

  • Uses VoIP technology to deliver business solutions that extend traditional phone services
  • Easily scalable for growing businesses
  • Competes against traditional PBX systems
  • Includes industry-leading routing and compression technology
  • Built for simplicity, low costs, and low IT maintenance

Videos

8x8 Reviews & Ratings

User ratings

(6)
(2)
(1)
(0)
(0)

Rating summary

Overall rating
Value for money
Ease of use
Features
Customer support

Outsource VoIP Trouble

Verified Reviewer  23rd of December, 2015

Henry PAN, Data Geek, Big Data Analytics/Mobile in Healthcare
8x8 has a combined phone and contact center solution that can do it all: provide inbound and outbound calling, live agent chat, click-to-call, and live routing options. It’s a one-stop shop for all our needs.

Pros: 8x8 Virtual Contact Center Helps Software Developer Deliver Support Excellence

Cons: The total united communication integration still got a lot of work to do.

Rating breakdown
Value for money
Ease of use
Customer support

Time used

1-2 years

Better than Avaya

Verified Reviewer  30th of September, 2015

Trisha Milan, Salesforce Administrator
Our company used this for awhile before switching to Avaya. It was easy to use and install. We didn't experience half of the issues we have had with Avaya

Pros: Easy to use and install

Cons: Nothing comes to mind at this time

Rating breakdown
Value for money
Ease of use
Customer support

Time used

Less than 6 months

By far best VoIP provider

29th of January, 2013

Jason
Most reliable, feature rich and easy to use VoIP solution

I would recommend them to anyone

11th of January, 2013

Patrick
My company handles nearly 3,000 phone calls a day with a staff of only 15 people. 8x8 has created a system for us to handle these calls in a timely and organized manner. I would recommend them to anyone with a business that includes a staff of 1 or 10,000. The phone's are slick, new and never cut out. Since we have started using 8x8 our customers have commented repeatedly about how our calls are being handled in a much more expedited manner

We've tried other voice over ip services and non compare

9th of January, 2013

Jennifer
We have a fast-growing franchise business which operates mostly in a mobile fashion which means that we need something that can accommodate our mobile needs and ability to communicate with coworkers and our customers. 8x8 has been such a wonderful tool to help us do that! With the mobile apps, we can log into our 8x8 service and have the ability to keep servicing customers while on the go! We can't say enough about 8x8. We've tried other voice over ip services and non compare!

I had to find a way to cut expenses

8th of January, 2013

Brett
We have two businesses that run independently of each other, but use similar resources such as staff and equipment, so being able to have one phone system that can accommodate both companies under the same umbrella was a life saver. As the COO of both companies, I had to find a way to cut expenses and meet the requirements for our staff members to have only one phone on their desk but be able to receive both company's calls simultaneously and know which company's calls were coming in. We also have 4 locations and some traveling staff, so the ability to just plug and unplug your phone has been great. Virtual Office and fax has allowed us all to get the information we need wherever we are and that has also helped save time and money. Lastly, the consolidated/individual billing for each phone line has been fantastic. The bills are easy to access online, easy to read and always on time. What more can I say, you have helped allow our company to save money, become more efficient & grow

Verified Reviewer  26th of May

Robin Harris, Talent Acquisition Consultant, Hire Velocity

Rating breakdown
Value for money
Ease of use
Customer support

Time used

Less than 6 months

Verified Reviewer  18th of December, 2015

Zachary Spencer, Head of Sales Development at Totango | Now Hiring

Time used

Free Trial

Verified Reviewer  8th of October, 2015

Rob B. Campbell, Mac Jedi

Rating breakdown
Value for money
Ease of use
Customer support

Time used

1-2 years

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FAQs for 8x8

Below are some frequently asked questions for 8x8.

Q. What are the main features of 8x8?

8x8 offers the following features:

  • Hosted PBX
  • Caller ID with Name
  • Automated Attendant
  • Call Waiting, Caller ID Blocking
  • Extension Dialing
  • Call Transfers, Call Park
  • Message/Music on Hold
  • 3-Way Calling
  • Ring Groups
  • Online Dashboard
  • Directory Assistance Listing
  • Advanced Call Forwarding
  • Unlimited Calling
  • Group Intercom Paging
  • Personalized Voicemail
  • Web Conferencing
  • Voicemail to Email
  • CRM/Contact Integration
  • Conference Bridge

Q. What type of pricing plans does 8x8 offer?

8x8 has the following pricing plans:

Starting from: $19.99/month
Pricing model: Subscription

Q. Who are the typical users of 8x8?

8x8 has the following typical customers:

Large Enterprises, Mid Size Business, Small Business

Q. What languages does 8x8 support?

8x8 supports the following languages:

English

Q. What type of pricing plans does 8x8 offer?

8x8 has the following pricing plans:

Subscription

Q. Does 8x8 support mobile devices?

8x8 supports the following devices:

Web-based

Q. Does 8x8 offer an API?

No, 8x8 does not have an API available.

Q. What other apps does 8x8 integrate with?

8x8 integrates with the following applications:

SugarCRM, NetSuite, Zendesk, Salesforce Sales Cloud, Skype, Microsoft Outlook, Salesforce Service Cloud

Q. What level of support does 8x8 offer?

8x8 offers the following support options:

FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials

Top comparisons

GetApp users often compare 8x8 to these alternatives:

  1. RingCentral vs 8x8
  2. 8x8 vs Nextiva
  3. Jive vs 8x8
  4. 8x8 vs Five9
  5. 8x8 vs ShoreTel


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