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8x8 Virtual Office vs Momentum Comparison

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Overview

8x8 Virtual Office offers smarter, more efficient ways to connect with customers and employees. 8x8 Virtual Office delivers...

Momentum Telecom is a leading service provider of cloud communications and collaboration solutions. It helps deliver integrated...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$12/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

67

68

31

16

6

  • Value for money
  • Ease of use
  • Features
  • Customer support
84%
would recommend this app

No reviews

5

4

3

2

1

0

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

Pros

Overall every client I have connected with 8x8 has ended up loving them. The service is excellent as long as you have stable Internet and their customer service is outstanding.
Works great on mobile and desktop. The call quality was overall consistently good and it did integrate with Salesforce.
There is also a nice selection of hold music to pick from. I never even thought about the hold music but we do have a lot of customers compliment us on the good hold music.

Pros

Not enoughreviews yet

Cons

Why don't companies learn how much customers HATE the terrible off-shore support experiences that they have to deal with in so many industries these days.
The customer service is terrible. We were told that the issues we were having were with our phones and that they were too old.
It also crashes on me a lot. These are annoying issues, but they could also be much worse.

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last review13 days ago
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features36
  • API
  • Accounting Management
  • Activity Dashboard
  • Analytics
  • Automatic Call Distribution
  • Call Center Management
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Transfer
  • Caller ID
  • Chat
  • Collaboration Tools
  • Collaborative Workspace
  • Communication Management
  • Conferencing
  • Contact Database
  • Contact History
  • Contact Management
  • Custom Development
  • Customer Service Analytics
  • Customizable Reporting
  • Data Storage Management
  • Email Notifications
  • Employee Communities
  • Fax Management
  • HIPAA Compliance
  • Instant Messaging
  • Mobile Integration
  • Monitoring
  • Multi-Channel Management
  • Multi-Location
  • Real Time Monitoring
  • Receiving
  • Reporting & Statistics
  • Request Routing
  • SMS Integration
  • Single Sign On
  • Summary Reports
  • Third Party Integration
  • Two-Way Audio & Video
  • Video Conferencing
  • Visual Analytics
  • Voice Mail
  • Total features18
  • API
  • Accounting Management
  • Activity Dashboard
  • Analytics
  • Automatic Call Distribution
  • Call Center Management
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Transfer
  • Caller ID
  • Chat
  • Collaboration Tools
  • Collaborative Workspace
  • Communication Management
  • Conferencing
  • Contact Database
  • Contact History
  • Contact Management
  • Custom Development
  • Customer Service Analytics
  • Customizable Reporting
  • Data Storage Management
  • Email Notifications
  • Employee Communities
  • Fax Management
  • HIPAA Compliance
  • Instant Messaging
  • Mobile Integration
  • Monitoring
  • Multi-Channel Management
  • Multi-Location
  • Real Time Monitoring
  • Receiving
  • Reporting & Statistics
  • Request Routing
  • SMS Integration
  • Single Sign On
  • Summary Reports
  • Third Party Integration
  • Two-Way Audio & Video
  • Video Conferencing
  • Visual Analytics
  • Voice Mail

Integrations

  • Total integrations16
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations1
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

8x8 Virtual Office vs. Momentum

See how 8x8 Virtual Office and Momentum stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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