8x8 Virtual Office Pricing Plan & Cost Guide

Pros
It's cheap, really cheap respectively. You get a lot of features for not a whole lot of actual investment.

Cons
It's software is super out of date, awful to use, and their websites are severely behind the times.

Rating breakdown

Pros
The ability to set voicemail, how many times it rings and to what device is very helpful. Its is all cloud based. Cheaper than cisco. Installation is easier with an MSI

Cons
More expensive than other phone systems. Isn't has well polished as cisco jabber. A lot of features may be overwhelming for some users.

Rating breakdown

Likelihood to recommend: 8/10

Pros
Virtual office provides so much value for my company. At first, I thought it may be out of my price range but once I started it up and tried it out, I realized it's a steal for everything they offer. Not only does the Virtual Contact Center work as a medium between the customer and whoever can get to the phones at that time, it frees up so much of the middle-man work and the cost I would be spending on someone to be a greeter can go to more lucrative programs. The Contact Center sure is valuable, but the real value comes from the Virtual meetings office software. I say this because my team does a lot of off-site work as well as hiring freelancers for shorter jobs. Being able to meet with a whole room of people in any country and time-zone is so valuable for my business!

Cons
Like I described in the top paragraph, I initially had doubts about the cost. These doubts were crushed when I saw all of the value that this product adds, however it could always be cheaper. The only other qualm I have is that it definitely seems to be more positioned to larger companies. I have a smaller business with fluctuating team sizes so Virtual Office isn't quite as agile as my team.

Rating breakdown

Likelihood to recommend: 10/10

Pros
8x8 allows us to make calls to our customers. Their reporting is very easy to read.

Cons
Pricing is expensive and it is hard to scale as the company grows.

Rating breakdown

Likelihood to recommend: 5/10

Pros
8x8 is easy to operate. Plug and play . It is also affordable and flexible in terms of pricing. It also work with other tools such as outlook and Netsuite.

Cons
There is no heads up display messaging option unlike what Fonality has. There is no 24/7 support and limited phone selection.

Rating breakdown

Likelihood to recommend: 6/10

Pros
Virtual Office by 8x8 definitely delivers a lot of value in the product as well as resources outside of the the system alone. This includes an 8x8 academy that teaches basic users all the way to admins how to set up and run the platform so there's never a question. This was a brilliant move on their part as i'm sure it cuts down on all of the smaller businesses like me going to contact their support team for help.

Cons
I didn't have this system for long because I felt like I was nickel and dimed the whole way through it. While they have every service I would need in a traditional PBX, and at a much cheaper price than a traditional price, I've found other SaaS offer pretty much the same product at a better value for the small team I have. I've noticed a couple of other services I've tried are fairly plug-in-play, meaning quick and easy setup with straightforward prompts to get you going in no time. With a service this large and comprehensive, I don't blame them for this, but it wasn't necessarily a fit for my team's needs.

Rating breakdown

Likelihood to recommend: 5/10

Pros
Price, domestic customer service, features.

Cons
Lack of transparency about their systems limitation.

Rating breakdown

Likelihood to recommend: 2/10

Pros
good value fairly easy to use integrated with conference, outlook, etc Admin console and control better than we had with Fusion/Megapath.

Cons
not thinking of any off hand. possible cost to get more features, like video conf still working thru that

Rating breakdown

Likelihood to recommend: 10/10

Pros
It was priced competitively, they allowed us to purchase equipment over a 12 month period. They promised live reporting and analytics.

Cons
The reports never matched. Never. The analytics misses days of data, the request for support is nonexistent. They only tell you someone will get back to you in 48-72 hours. That never happens. We have been a client for more than 18 months. Not one item resolved. The use a call center with people reading scripts, and have zero technology ability to resolve or even answer questions. It is costing our company lot of amount to switch to another company, not considering the man hours to switch. We are so disappointed.

Rating breakdown

Likelihood to recommend: 0/10

Pros
Ease of changing membership of ring groups Virtual fax can route to up to 5 emails ease of conference call set-up

Cons
Skill of customer support reps. varies widely Pro bundle features cost too much for the value they add Would like to be able to record conference calls set up through conference bridge

Rating breakdown

Likelihood to recommend: 9/10

Pros
Easy to use, easy to install, the Customer Service reps are Great! It is priced competitively compared to most of the competition.

Cons
During the initial set up there were a few bucks during the installation that we did on a weekend. Unfortunately, there were not customer support reps to help on a Sunday. Not sure if that has changed, but when else would you install a new phone system!??

Rating breakdown

Likelihood to recommend: 10/10

Pros
8x8 was useful for VOIP, voicemail, recording client calls, and chats with other employees. I used it as an employee of a small law firm and the chat function was especially useful to touch bases quickly.

Cons
After I started my own law firm, to keep my costs low I ended up going with other options. 8x8 is not the least expensive option for a business line, but it is a good paid option.

Rating breakdown

Likelihood to recommend: 8/10

Pros
The online app is so easy to use, everything that is needed is in one place, fax and call quality are unmatched for the price

Cons
Sometimes the call centers has issues and don't know how to solve problems that arise, some call center employees don't know how to fix all problems

Rating breakdown

Likelihood to recommend: 10/10

Pros
Our monthly costs have dropped dramatically with VoIP service through 8x8. The sound quality blows analog lines out of the water as well. They run promotions from time to time that give you an easy way to get brand new Polycom Phones at low or no cost.

Cons
They have transitioned to a new web platform with the X2/X5/X7 plans which gets you a different management portal than Virtual Office Classic. It is still rather buggy which is not something you want in a phone system. Weird error messages will appear, sometimes it takes several times for a feature change to implement. If they are able to improve it, I can see it being an excellent product.

Rating breakdown

Likelihood to recommend: 6/10

Pros
- Easy to use online interface. - Can make changes to the phone system via web portal - updates deploy immediately. - A lot of good features for the price.

Cons
- Terrible customer service; if you have to call, you'll most likely get a support rep from overseas. - The Android app has major problems, it seems every update gets worse not better and they don't seem to really care that it doesn't work properly.

Rating breakdown

Likelihood to recommend: 8/10

Pros
8x8 was referred to me by our IT person and the switch went great. The team that connected us and got everything set up was really good at everything they did. Maybe a little more training would have helped. There price is great however since I always had to reach out to my IT to work within the interface I can't say much money was saved.

Cons
This software is so extremely packed with different items to choose from and to maneuver around within the system to make any changes is definitely challenging. I wanted to simply forward to phones one weekend which should be an easy process but it involved so many steps that I had to get our IT involved which in turn cost us money of course.

Rating breakdown

Likelihood to recommend: 5/10

Pros
I am a small business owner. I did extensive research into VoIP providers before selecting 8x8 for my business over three years ago. They had reasonable pricing at the time and offered a discount when I joined if I agreed to sign up for a 12-month term.

Cons
Their platform was not intuitive so the setup was painful. Eventually I was able to get the service up and running for my company. Immediately we noticed that the call quality was poor and unreliable. I had signed up to a 12-month term so we tried to make the most of it. As a new small business we were so busy trying to satisfy our customers that we didn’t have time to search for a new VoIP provider anyway. We suffered through 8x8 for 3+ years. Over time my team started taking calls on their personal cell phone's instead of through the 8x8 computer / mobile app because 8x8’s call quality was so unreliable. I did research and found a much more cost effective solution, which after testing also had better call quality and a more intuitive interface. When I tried to cancel my 8x8 services I was informed that because I had initially signed up for a 12 month term that I would be required to pay for over 6 months of remaining service even if I canceled and transfered the numbers. The services is so horrible that it was worth the ransom to leave 8x8. If you are a small business owner stay away!

Rating breakdown

Likelihood to recommend: 0/10

Pros
- Feature rich VoIP system for low monthly cost per line - Get discounts the more lines you add - Offers virtual soft phones for no additional cost - Solid variety of physical office phones to choose from; phones come pre-programmed just plug them in and they work - Call management and users can be edited from the portal easily - Very reliable servers and service - Offers free testing tool to see how well your Internet and network would handle their service - Port your existing numbers and add new ones

Cons
- Completely dependent on your Internet connection; if you have bad or spotty Internet your phone call quality will be poor - If you have a lot of numbers to port over (more than 100 or 1000 for a call center) their per number port fees are higher than other providers even at the discounts

Rating breakdown

Likelihood to recommend: 10/10

Pros
The price is reasonable and the concept makes sense. It is a powerful communication tool if you lack access to other software. It's actually pretty easy to use when you get the hang of it

Cons
I have staff who is just as efficient without this by using desktop versions of WhatsApp and other types of messages. For voice calls conference calls we use Skype for business and it works just fine and now even FaceTime has multiple callers so I don't really see a need when most things are going mobile to have this type of app tied down to a PC or a Mac

Rating breakdown

Likelihood to recommend: 4/10

Pros
Great call quality. Easy to use. Overall good value.

Cons
Can't upload your own custom voicemail greeting via the user portal. You have to send it though their customer service department, but it's usually pretty quick.

Rating breakdown

Likelihood to recommend: 9/10

Pros
Works well for enterprise environments. Many features with low overhead. Easy to navigate menus and easy to manager settings.

Cons
Can be sketchy when cloud servers go down. Find that support for this product is sometimes difficult. Frequent updates can cause more issues than they fix.

Rating breakdown

Pros
To start with vendor, we have used 8x8 since 2007 and they have always been helpful in sales and, occasionally, technical support. The product is reliable, performs well and is fairly priced. When we have experienced a problem, it has almost always been our fault and 8x8 has helped fix it promptly. I spend a lot of time in the UK and the Virtual Office by 8x8 helps keep me in touch with our US headquarters and clients in both countries - and saves me a fortune on cell phone charges. I no longer worry about call duration, or if a call is costing more than it is worth to our business.

Cons
I can't think of a response to this question.

Rating breakdown

Likelihood to recommend: 10/10

Pros
The product works as desired and has all the features of a much more expensive system. And the people are very supportive whenever you need help.

Cons
No excuse to miss calls. Can't hide anymore. Calls follow me wherever I am.

Rating breakdown

Likelihood to recommend: 10/10

Pros
8x8 is a very efficient and reasonably priced solution for Call Centers. They have everything you need in one place. 8x8 helps me run my business more smoothly than any other services I have used before. It's very easy to setup and use and help is there when you need it.

Cons
I can honestly say that I have nothing that I am unimpressed with with this company. So far they have lived up to their standards.

Rating breakdown

Likelihood to recommend: 9/10

Pros
I did a lot of research on virtual offices before going with 8x8. From what I could find they provided everything we needed a reasonable price. Us going with them probably had more to do with the lack of viable options for small businesses then 8x8 but we are happy.

Cons
The set up was not the most fun like most of this software and it is okay from an ease of use standpoint but could definitely use some improvement.

Rating breakdown

Likelihood to recommend: 8/10