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Adobe Connect

Web conferencing solution for schools and organizations

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(5)

Adobe Connect Reviews

Overall rating

4.3

/5

667

Rating criteria

  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.96/10

Reviews by rating

Pros and cons

Easy to do recording of sessions and has a special attendance (roll count) section for better customer use. Has a great playback quality enabling better recollection for later.
The video sharing, screen sharing and breakout room features are great for virtual events. The audio is good when it works and the chat and poll features are useful too.
My overall experience with Adobe Connect has been extremely positive. Admittedly I do not use it too frequently, but when I use it I'm always impressed by its ease of use and its numerous functions.
Had issues with getting set up to start, however, when I was doing so, there was a known problem with their testing server. When trying to run a test connection, it would always fail.
Adobe Connect does not work well on a mobile phone with all the pod being shrunk and many features downgraded. I also know that this software is very expensive.
The only downside to this is that at first things can appear to be a bit cluttered.
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667 reviews

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Benjamin B.

Educator

Education Management, 1-10 employees

Review source

Overall Rating

Good Functions for use!

Reviewed a year ago

Transcript

Ben B.: Hi, I'm Ben. I'm reviewing Adobe Connect. I'm a school counselor. I give that product a five....

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Andrew B.

SEO Manager

Chemicals, 10,001+ employees

Review source

Overall Rating

Adobe Connect User Review

Reviewed 6 months ago

Transcript

Speaker 1: Hi, my name is Andrew. I'm an SEO manager. I would give Adobe Connect a four out of five....

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Nathan R.

Public Policy, 11-50 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Robust webinar platform

Reviewed 4 years ago

This platform saves us a ton of money vs. in-person meetings. It's good enough to provide an experience that can substitute for most in-person meetings. We also do numerous training sessions with this platform, record them, and make them available to our partners.

Pros

We probably don't use 30% of the features during any given meeting, but it's nice to have the flexibility of breakout sessions, whiteboards, video conferencing, etc. Most of our sessions are simple PowerPoints uploaded into the room, utilizing integrated telephony and chat for communication. But the system is robust, offering just about anything you could imagine doing in an online meeting. We record...

Cons

My biggest gripe with Adobe Connect is the necessity of engaging a third party in order to achieve integrated telephony. This should be included. To be clear, VOIP is included. I'm simply talking about the ability of participants to call in to a meeting using a regular phone requires a third party. While it's not enough to make me seek a different webinar platform, it is shocking that Adobe has not addressed this glaring issue. The only issue I have with the platform is playing long videos during meetings never seem to work, and it has forced us to all but exclude video from our presentations.

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Cynthia R.

Information Services, 10,001+ employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Adobe Connect and I

Reviewed 4 years ago

Adobe allows our company to work with work-at-home agents using the same materials and software as in a traditional training room or conference.

Pros

I was a bit hesitant about using Adobe Connect. I thought it would be a software that would be complex and non user friendly. I was surprised to discover the opposite is true. Adobe allowed my training class to be engaged with user friendly options to be apart of the classroom. You can raise your hand, ask a question, provide feedback and even express thoughts in the moment. It is equipped with a white board, chat and options for getting the instructors attention without disrupting the class. the interface is easy to use and appealing. It is secure and private and as a company we often have several training classes going at one time as well as conferences via the Adobe Connect.

Cons

I am very impressed with Adobe Connect and don't have many critiques as far as cons go. Visibility of icons are the common criticism. Once you get acclimated to where things are then the icons themselves are not an issue.

SR
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Sean R.

Higher Education, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Adobe Connect with teaching

Reviewed 3 years ago

I would say that I am thankful I used Adobe Connect. For simply screen sharing, and limited VOIP audio, it did a decent job. The worst parts of the software were really in the setup. Once it was up and running it was pretty much streamlined. I think it did a good job; I just really feel Zoom to be the superior product hence my review at the level of 3.

Pros

My institute had a license for Adobe Connect for several years. I began to use Adobe Connect around 2016 to facilitate lecture delivery in a large classroom. In my case, I had a room where students had a poor viewing angle of the screens and whiteboard. Initially used the software to solely screen share. As I became more comfortable, I also began to share audio when students could not attend a lecture. This was a help with being prepared for the Covid-19 online transition. As it turned out, I used another software en lieu of Adobe Connect (Zoom) as it was better setup to facilitate captioning and cloud recording. Nonetheless, Connect was a good software package.

Cons

I found that the UI was not plug and play. Every time I setup a new course/lecture it was moderately involved to get it to a situation in which I could screen share with the students. It did work but ultimately in comparison with Zoom or Blue Jean it was more involved on the setup end. Setting up a recurring meeting was not an option that I ever found. This meant that I was using a single link for...

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LINA MARIA V.

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A software that allows us not to leave pending assignments for later

Reviewed 5 years ago
Pros

Due to my duties within the corporation where I live, we have to make trips to the interior of the country and abroad in order to attend petroleum meetings, chemistry or simply go to recondite places where it is presumed there will be future oil exploitation. In this absence to our natural workspace, Adobe Connect plays a fundamental role, since, among its many benefits, one of the most important...

Cons

When I have had to set up an online room to set up meetings, complications have arisen based on some complex tools that the software has. While it is not a problem in itself of the functionality of the software, it is a point that should be taken into account so that the next updates are easier to use and so everyone can use the software in a simple way.

AR
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Verified reviewer

Machinery, 5,001-10,000 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Adobe Connect - The Best Video Conferencing Software

Reviewed a year ago

Overall, I really like adobe connect and prefer it over Microsoft Teams. I feel it has more features and fewer bugs than Microsoft Teams.

Pros

The best feature about this software was the intuitive layout. Users don't need to spend a lot of time figuring out how to use the software. I also really liked the whiteboard area where leaders can post messages to display key data that won't be lost in a chat string, or covered up by screen sharing.

Cons

My least favorite thing about this software is that sometimes the transitions can be jarring when switching to video sharing. The screen seems to stutter.

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Nigel D.

Human Resources, 1-10 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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So much potential but failed to deliver

Reviewed 3 months ago

The team put a HUGE amount of effort into converting our existing materials to Adobe Connect. We loved the all of the functionality that the platform provides - some of which are not available elsewhere to my knowledge. We ran the first few sessions on the new platform but it was just too unstable. The video quality for just about acceptable but the audio was just unacceptably unstable and was interfering with the learning process. Very disappointed to have had to drop the whole thing after so much effort went into making it work. Lots of promise but just did not deliver.

Pros

I absolutely love the concepts that Adobe have created in relation to online classrooms. The ability to create rooms and screens and views with elements that can be switched on and off is fantastic. The best feature for me is the ability to save these set-ups and re-use them over and over again. Run a session; save it; refresh it back to the start-up and run another session.Breakout rooms are great and with some work it is possible to set up shared whiteboards that the facilitator can monitor in real time without entering each of the rooms.

Cons

The biggest issue was the audio quality - or lack of it. It was OK most of the time - not great but useable. However it was often very poor and it became too much of a hurdle. We had to ditch the whole thing and revert to MS Teams. Most disappointing.

CS
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Carolyn S.

E-Learning, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Adobe Connect

Reviewed 5 months ago

My overall experience using Adobe Connect has been very positive. The software is very reliable and offers features such as video conferencing, recording, presentation, and attendee management which are essential for online teaching and learning.

Pros

The features are most impactful are video conferencing, presentation feature and real-time chat. These features offer the opportunity for participants to feel more connected with co-workers and students.

Cons

The pricing is the least favorite part about this software.

AL
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Alicia L.

Luxury Goods & Jewelry, self-employed

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Solid Tool for Web Conferencing

Reviewed 3 months ago

It is multifunctional allowing you to share files, and presentations, and organize attendees into pods for group work. It also is able to record the sessions for future viewings.

Pros

I appreciate that you can run the app from your browser and it is also mobile-friendly. It offers high-quality video conferencing and is useful for running my international business.

Cons

Some participants in the conference have issues getting the platform to work, ut requires a strong internet connection. It does require some high-level software knowledge to set up the back end.

KM
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Karel M.

Computer Software, self-employed

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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My Adobe Connect Review

Reviewed 9 months ago

I think it's a great product although it does have its problems

Pros

Great for meeting as it is easy to use. Lots of great features available

Cons

A lot more cheaper options available which makes this software less appealing especially to those wanting to not overspend.

NS
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Nirvair S.

Transportation/Trucking/Railroad, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A good remote control software by Adobe

Reviewed 9 months ago
Pros

- It helps in remote training and online meetings. - It also helps in desktop sharing with other users - Easy and secure software by Adobe

Cons

- You cannot invite non-Adobe users in the software.

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Adrian T.

Food & Beverages, 1,001-5,000 employees

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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A No-Frills Online Meeting Tool

Reviewed 4 years ago

Overall Adobe Connect was an acceptable tool, but I preferred the look/feel of WebEx and GoToMeeting which seemed a bit more modern. For an individual account, I prefer Zoom but haven't experienced that as an enterprise tool so I don't truly know how it compares. The few times I did need user support as an admin for Connect, I had a heck of a time trying to track down a live human being - it was not easy getting help until we threatened to cancel our subscription. I probably wouldn't be quick to recommend this tool since there are so many alternatives out there these days.

Pros

Connect has a very simple structure of pods that can be turned on or off, depending upon the features you'd like to have available for your meeting. Some examples include chat, drawing, video, screen sharing, polling. The user interface is extremely easy to manage, and I used to train college faculty to use this for offering online classes and lectures - 95% of the time there were absolutely no issues. It is easy to learn, easy to use, and meetings/webinars can be recorded for later viewing.

Cons

From an administrator perspective, the admin console for this tool was very outdated. Each user had a folder, within each folder was a series of links for old meetings and recordings. It was complex enough that we opted to have admins manage meeting room creation for all users because it just wasn't very intuitive. The pod look was already a bit outdated when I stopped using the software a few years back, and there were some limits in terms of how many people could be sharing their webcams at once. Also, we found that if more than 2-3 people had their microphones active, there was a lot of feedback, so we always told people to mute everyone unless they absolutely needed to hear participants.

AR
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Verified reviewer

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Very useful tool for hosting virtual meetings. Does have a few bugs and limitations!

Reviewed 5 years ago

This is a great software for hosting interactive virtual meetings and classes.

Pros

I have used Adobe Connect for hosting MANY meetings where some attendees could not be on campus. It works well for its purpose. It has just enough features to do everything that you need it to, but not so many features that it is overwhelming. I frequently use the recording feature to keep track of meetings and distribute them later to folks who couldn't attend (as well as go back and listen to some parts for note-taking purposes). It's also nice to be able to switch between meeting room formats so that you can share a separate screen, add notes during the webcast, upload files to share with other participants, etc.

Cons

Honestly, I feel that there are some better options available that have the same types of features. Adobe Connect tends to be quite buggy. I've had a lot of problems with people getting dropped or having bad connections. Sometimes audio or video freezes up while we are using it, especially when trying to share screens. Participants also have to be a bit tech-savvy when using the software, if they want a good experience. I found that many of the people tuning in did not have headphones which caused a lot of volume/feedback issues. I often end up having to put "tech support" shoes on while trying to run a meeting, in order to get everyone on the virtual end to be able to hear and see the meeting clearly.

AR
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Verified reviewer

Shipbuilding, 51-200 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Best software for video conferences or video calls with many power full features.

Reviewed 4 years ago

As an Electrical Engineer, I participate in many conferences regarding projects and company meetings. In our shipbuilding and repairing company most of the project from foreign customers. Then most of the customers have to visit our company. But most of the time we use adobe connect to our conference then the distance is not matters and conference is the same as a normal conference. Adobe connect also includes visualization tools such as polls, chat, whiteboards, and a console for mixing video streams. Also maintaining high levels of quality in video and audio helps to conduct the effective conference and take good desisions.

Pros

This software included with many features and using these features users can do many things in online meeting like a normal meeting. Also, a video conference can record and there are many tools to edit the videos. Document sharing is available video, audio, pdf, presentation can easily share with other users. This also supports mobile platforms. With email integration, users can be sent an invitation to events and set reminders.

Cons

New users need some kind of training before work with adobe connect.

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Samson L.

Financial Services, 10,001+ employees

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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Need major updates to successfully move away from Flash

Reviewed 3 years ago

Given that Adobe is such a well-known company, Adobe Connect is certainly not it's top product. Unless you have some history with Adobe, if you are new to Web-Conferencing software, you certainly should look elsewhere.

Pros

Adobe Connect does not have a rich history, at least compare with WebEx. As an Adobe Product, it relies heavily with Flash when it first introduced. It was fairly successfully at the beginning. It's a very common training tools, and that was how I started using it. We used it for training sessions, attendees can interact with various aspects of the program and with each other.

Cons

As Flash is dying, Adobe is in need to make a major move to get off from Flash. However, the new product is not s successfully as the original Flash version. During the current pandemic when web-conferencing software is most needed, there is a lot of downtime. The issue is can be capacity of its server. Subscription is also an issue. You have to deal with retailer instead of directly with Adobe. Also, there is only Annual subscription and lack a shorter term. If you need to host >100 users session, be aware. Although it is dorable, license and technical are both need to be worked out first

TM
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Tyler M.

Marketing and Advertising, self-employed

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Big Fan, great product.... but a few things to take notice of

Reviewed 5 years ago

Overall, I love the product but wish I could find a better way of producing output reports to manage attendance. I'm sure there's a better way of doing it the way I currently do, but I couldn't find it myself. There could be a more pronounced, efficient way to come up with solutions in this area and others. If the audio issues were resolved, I'd be even more excited about Connect. The multi-function platform fits our Manager training very well, although we experience issues along the way from time-to-time.

Pros

I am an avid user and administrator of Adobe Connect, it is a great product. the features I like most are on the admin side, with the recording features and uploading capabilities. It's great that on a single platform, I can host over 40 people, all while launching everything from separate chat windows to PPTs, to audio recordings, embedded videos, and more, all while maintaining consistent bandwidth quality.

Cons

I constantly run into Audio problems. Every presenter I have use Adobe, which rotates on a bi-weekly basis, has a different setup, computer, and audio equipment. This seems to be a problem about half of the time, with different people having different issues syncing either their mic or speakers. This became hugely problematic in the first week as I had an audience of about 75 people, where I needed to take time away from the session to troubleshoot audio issues.

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Leah F.

E-Learning, 201-500 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Adobe Connect - hard to figure out but once you do it is useful

Reviewed 2 years ago

It is a love hate relationship for me with this product. I have to use it for work but at times it drives me crazy. After over a year I feel like I am more comfortable with it but normally I can learn how to use other programs faster and more easily.

Pros

This product is great for live and recorded classes, you can add your audio and video and share presentations and there is a built in pointer. There is a participants pod and chat pod and you can share files and use a white board.

Cons

It was so hard to use when I first had to make a trial video. I had to watch numerous YouTube videos to help me figure it out, whereas I can normally figure things out on my own. Even after a year, I still forget how to find my videos and I forget to either add video, audio, share my video or record at some point. There are a lot of steps to making and recording a video, then finding it and making it public access.

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David H.

Semiconductors, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Versatile solution to streamline communication

Reviewed a year ago

Adobe Connect permite organizar el trabajo colaborativo, proporcionando una comunicación interna altamente efectiva.

Pros

It has advanced chat functions that allow you to create groups, use messages and notifications to send to your contacts. It allows quick simple selection surveys to better identify user preferences. It is easy and very useful to share PDF files on the screen with participants. It is very easy to create interactive content and present it in virtual classrooms.

Cons

It has presented problems to play long videos and when you are a new user it is necessary to document yourself well to take advantage of its full potential.

CK
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Chandni K.

Computer Software, self-employed

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Sophisticated and Great Video Conferencing Tool

Reviewed 2 years ago

It is one of the best tools I have personally come across, even given its drawbacks. It helps maintain a consistency in the product delivery and by far, I have not faced any major problems. I would certainly recommend this over the competition.

Pros

The software stands out in comparison with competition as: - Quickly connect with clients and co-workers inter large conferencing rooms with a password protection. - You can chat and do video conferencing simultaneously - you can share links, and even upload documents - Pods - the software allows us to upload files into the server which are organised or grouped together for easier downloads. These are highly customisable. - Easy to do recording of sessions and has a special attendance (roll count) section for better customer use - Has a great playback quality enabling better recollection for later.

Cons

Though a very straightforward software, it has its own challenges: - It seems very cluttered to begin with. You have to do customised re-arrangement for better visual appearance. - Sometimes it randomly removes people from the conference room. It was a major issue in the beginning but seems to be improving with time. - There is a problem with uploading certain files like word document, while some like pdf documents need to be resized constantly.

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Trina H.

Arts and Crafts, 11-50 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Overcome the barriers of space thanks to this software.

Reviewed 4 years ago

Adobe Connect is one of the software I use most regularly when I hold high-level meetings, involving managers of other publishers, cultors, artists, musicians, and other members of the various publishing projects we intend to undertake.

Pros

Currently in our publishing house we have made many links with authors and musicians outside our latitudes, with whom we have developed joint work to align strategies for the construction of new books, where music and literary elements go from the hands of the experiences, anecdotes and stories of these authors. Adobe Connect has been a fascinating tool, which has allowed us, among many things, to...

Cons

One of the impediments that seem when I use this software is that for some artists and developers it is not very easy to use, having to do small introductory courses to use it as I wish. This happens because there are certain aspects of computing and software management that are not so digestible. However, it is not such a big obstacle that it detracts from this incredible software.

RC
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Robert C.

Human Resources, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent service for communication during quarantine

Reviewed 3 years ago
Pros

Our company has a number of employees who work remotely; during quarantine, the number of these people increased. Adobe Connect helps us establish effective communications, organize conferences, and share information. Most conveniently, the software does not need to be installed, because it works directly through the Web using Adobe Flash technology. Although, if necessary, you can install the desktop client.

Cons

This software has no significant drawbacks and I do not understand why few people use it.

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Thomas L.

Sports, 11-50 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Works great for hosting meetings

Reviewed 5 years ago
Pros

Adobe connect has a very robust set of tools for hosting meetings. It's easy to manage and switch between different tools and roles. Adobe makes it easy for clients to connect to meetings.

Cons

Broadcast quality leaves a lot to be desired. There's no way to set up crystal clear output for others to view and sharing pre-recorded video makes for enormous lag while it cuts in and out. It also seems to go offline fairly often, and customer service is very difficult to get a hold of to ask questions.

JC
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John C.

Consumer Goods, 1,001-5,000 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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great for webinars

Reviewed 5 years ago
Pros

It's easy to use the software that hosts a platform that can handle multiple users. The interface is pretty and vibrant and if you've used any other adobe product the familiarity will be there.

Cons

The biggest issue I have with this program is that for the first time user who isn't familiar with adobe does have a fairly steep learning curve especially with all the features that it tends to have over other online platforms. So you have to dictate your purchase based on your skill level.

AK
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Alex K.

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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A good program, but were forced to refuse

Reviewed 5 years ago
Pros

We decided to use this solution because of its functionality. But they did not calculate that it would cost so much. Indeed, the product does not require the installation of additional software and has a wide cross-platform. All you need is access to the Internet. However, the price just killed. The cost of a package for 5 students with installation on the server of the company and technical support cost $ 30. Our need was to expand the package to at least 30 people. Here also consider.

Cons

The main disadvantage - the price. It is easy to find affordable solutions cheaper, albeit not so convenient.

RN
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Ravindu N.

Textiles, 5,001-10,000 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Adobe connect for video conference

Reviewed 3 years ago

In my overall experience adobe connect is the best software for video conference because it has very useful and unique features.

Pros

Using adobe connect, we can design our visual room and create custom experiences. It has ability to create different layouts. After we design our virtual room, we can save it as a template, and this is really useful for future meetings. Adobe connect also includes many number of power features. Presenter only area and preparing modes are my favorite features in adobe connect.

Cons

Well, in my experience adobe connect has not user friendly interface and it is more complicated than other tools. In fact we need a little time to learn those features. Otherwise there are no big issues with adobe connect.

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Feldriana T.

Oil & Energy, 10,001+ employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The best way to communicate with the world.

Reviewed 4 years ago
Pros

Zoom is simply wonderful, I've been using it for a couple of years now and I must say that I loved it and that I've become addicted to being communicated through its platform. Any opportunity is good to use it, I constantly avoid transfers that were previously an obligation in my work, now just send a link and I'm in meeting and also sharing my information in the most effective way possible.

Cons

I couldn't point out any inconvenience, sharp image, excellent sound, perfect communication. This software is simply impressive.