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Adversus vs CallShaper Comparison

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Overview

Adversus is a cloud-based dialer and customer relationship management (CRM) solution designed to help small to midsize businesses...

CallShaper is a call center software designed to help businesses monitor inbound and outbound calls, track the performance...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$100/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.8

(18)

5

4

3

2

1

15

3

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.9

(15)

5

4

3

2

1

13

2

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

You want the best for your business. Because this is only if you want the best.
Our employees have a work tool that they are really happy with and that has increased their efficiency.
The best piece of dialer software i've ever tried, I don't believe there is such a product on the market as good as this one, it's a must try.

Pros

Has the features that matter most to me and my client. Great tool and is still improving.
This program does what it is supposed to. If you need help their customer service team is awesome.
Reporting is wonderful easy to read and filter. Setting up export and automated delivery are easy too.

Cons

Some features are still missing, but are all being developed.
While this isn't an issue with Adversus, it's the only negative thing I could think of.

Cons

If you have not set up a recurring export, you cannot quickly grab a customized report for already existing calls, you are limited to some pre-set reports.
It is always auto dial for outbound. There is no option to dial manually.
When I make changes, the agents see it on the next call. No need to have everyone log out and back in to see changes.
  • Vendor responds to reviews
  • Last reviewa year ago
  • Vendor responds to reviews
  • Last review10 months ago

Key features

  • Total features75
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Agent Interface
  • Alerts / Escalation
  • Answering Machine Detection
  • Appointment Management
  • Auto-Dialer
  • Auto-Responders
  • Automated Routing
  • Automatic Call Distribution
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Campaign Segmentation
  • Chat/Messaging
  • Chatbot
  • Collaboration Tools
  • Compliance Management
  • Computer Telephony Integration
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Customer Accounts
  • Customer Database
  • Customer Segmentation
  • Customizable Caller ID
  • Customizable Categories
  • Customizable Fields
  • Customizable Reports
  • Data Import/Export
  • Drag & Drop
  • Email Management
  • Email Marketing
  • Event Scheduling
  • FCC Compliance
  • FTC Compliance
  • Full Text Search
  • IVR / Voice Recognition
  • Inbound Call Center
  • Integrations Management
  • Knowledge Base Management
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • List Management
  • Local Caller ID
  • Manual Dialer
  • Mobile Access
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multiple Format Support
  • Multiple User Accounts
  • Outbound Call Center
  • Performance Metrics
  • Power Dialer
  • Predictive Dialer
  • Preview Dialer
  • Prioritization
  • Process/Workflow Automation
  • Progress Reports
  • Progress Tracking
  • Progressive Dialer
  • Projections
  • Purchasing & Receiving
  • Quality Management
  • Queue Management
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Reporting
  • Real-Time Chat
  • Registration Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Rules-Based Workflow
  • Sales Reports
  • Search/Filter
  • Status Tracking
  • Summary Reports
  • Tagging
  • Third Party Integrations
  • User Management
  • Video Conferencing
  • Workflow Management
  • Workforce Management
  • Total features67
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Agent Interface
  • Alerts / Escalation
  • Answering Machine Detection
  • Appointment Management
  • Auto-Dialer
  • Auto-Responders
  • Automated Routing
  • Automatic Call Distribution
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Campaign Segmentation
  • Chat/Messaging
  • Chatbot
  • Collaboration Tools
  • Compliance Management
  • Computer Telephony Integration
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Customer Accounts
  • Customer Database
  • Customer Segmentation
  • Customizable Caller ID
  • Customizable Categories
  • Customizable Fields
  • Customizable Reports
  • Data Import/Export
  • Drag & Drop
  • Email Management
  • Email Marketing
  • Event Scheduling
  • FCC Compliance
  • FTC Compliance
  • Full Text Search
  • IVR / Voice Recognition
  • Inbound Call Center
  • Integrations Management
  • Knowledge Base Management
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • List Management
  • Local Caller ID
  • Manual Dialer
  • Mobile Access
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multiple Format Support
  • Multiple User Accounts
  • Outbound Call Center
  • Performance Metrics
  • Power Dialer
  • Predictive Dialer
  • Preview Dialer
  • Prioritization
  • Process/Workflow Automation
  • Progress Reports
  • Progress Tracking
  • Progressive Dialer
  • Projections
  • Purchasing & Receiving
  • Quality Management
  • Queue Management
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Reporting
  • Real-Time Chat
  • Registration Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Rules-Based Workflow
  • Sales Reports
  • Search/Filter
  • Status Tracking
  • Summary Reports
  • Tagging
  • Third Party Integrations
  • User Management
  • Video Conferencing
  • Workflow Management
  • Workforce Management

Integrations

  • Total integrations7
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations1
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Adversus vs. CallShaper

See how Adversus and CallShaper stack up against each other by comparing features, pricing, ratings, integrations, security & more.

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