Aircall vs Mango Voice

RingEX

Nextiva

Weave

Kixie PowerCall

CloudTalk

800.com

Meeting people around the world became easy and cost-effective.

Wonderful app to talk

It handles all our basic needs for our company at an affordable cost.

The bare necesity

Hi Ana,

Thank you for sharing your feedback with us, it means a lot! To help you have an even better experience with Aircall, we recommend you follow our network recommendations in the following article; https://help.aircall.io/en/articles/3819471-network-requirements-and-recommendations

Hopefully this helps alleviate any quality concerns you may have experienced. If a specific issue arises in the future, please let our support team know so that we can help you resolve it: https://support-atlassian.aircall.io/

Cheers,
Max from Aircall

Cheers,
Max from Aircall

We at The Aark Clinic are very happy with the service Aircall have provided. Any queries we've had have been been met and surpassed, so very happy.

Great app, Great service

6 months Air Call Experience 

Excellent phone system. Very easy to use and compared to other phone systems I tried in the past, they have above average call quality and connection. Excellent customer support team and their sales team really eases the transition from one system to another. I find them very organised and easy to speak with

Excellent phone system

We started by using the 14 day free trial which was extended for an additional week upon request. The free trial was impressive and we very quickly saw the value of Aircall and what it would bring to our outbound sales. The integration was extremely simple, with full tracking available through our CRM. Call quality is very good, their can be issues at times when bandwidth or connectivity slows down. 
Aircall increased our call hit rate and the ability to switch outbound numbers at no cost has also been very valuable.

Aircall a great VOIP calling products 

Hi Lennie, 

Thank you for taking the time to share such valuable feedback with our teams! So wonderful to hear you are benefiting from our App Marketplace and the outbound calling features. Regarding customizations, keep an eye out for news and updates using the link below for our latest improvements.  

https://help.aircall.io/en/articles/3819519-news-updates

Best, 
Leslie from Aircall 

I have been using 2 years now. It has a simple GUI and various themes. I can easy to handle our customers using Aircall. We can get a lot of valuable features at a cheap price. Aircall has very good 24/7 customer service. Finally, I recommend Aircall for everyone to handle your business.

User friendly and Quick

Overall, Aircall has delivered the telephony solution our company needed, albeit slightly less satisfactory than we would've liked. For the price, it's one of the more expensive options and I would expect that it deliver on helpful features.

For telephony solution, it's missing some essential features

Hi Jesse, thank you for leaving a thoughtful response. We appreciate your business! Regarding bulk updates and holiday hours, these are common feature requests that we are hard at work to deliver for our clients. Stay tuned for updates soon! - Cheers, Max from Aircall

Overall Aircall delivered amazing service, we used it everyday to contact countless customers and partners and it never failed to deliver. Great call quality, simple UI with great quality built into it. The coaching was one of the best features of Aircall, as an administrator you could jump into any ongoing call and give tips to the call center agent, while the customer can't hear your voice. It was a nice way to manage hard cases without any escalation.
Monitoring tools were also simple and effective along with the reporting. Simple yet amazing in everything.

One of the best software

Thank you for sharing your thoughts! Your review absolutely made our day. We're glad to hear you're making good use of our call coaching and monitoring features. This is the best way for you to train agents in real-time without disrupting customer experience. Cheers! - Max from Aircall

Overall aircall is easy to use and integrates well with our email platform. The only con I've had is not being able to use bluetooth headphones with the software. This makes taking calls rather inconvenient and less ideal. 

Good Overall

Bottom line: 
If you are looking for a decent business phone system that offers decent quality phone calls and user experience, please look elsewhere. You shouldn’t be reading this review either, I would never recommend this company to any business owners. There are multiple companies around, I would advice you to check them out. 

Good luck!

Poor business phone system, unethical billing 

Thank you for sharing your feedback. We understand that it can be frustrating when you purchase a tool for your business that isn't quite working the way you need it to.

We try to make our app as user friendly as possible, but of course there are several factors that are sometimes out of our control and can lead to unexpected user issues. Should you ever decide to give Aircall another try, I'd recommend downloading our browser extension, which would enable you to call your contacts in one click, rather than through copy and pasting. Here's where you can learn more about this feature: https://help.aircall.io/en/articles/5259528-how-to-use-aircall-s-browser-extensions

Calls being dropped can be attributed to many factors, but one of the most common is a poor internet signal. Another could be simply be that the contacts you dialed declined your call. In these cases, even the best VoIP tool will run into issues.

It looks someone is in contact to resolve your billing issue.

Cheers,
Max

Compare Aircall and Mango Voice based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2025.

Designed to give you a flexible, mobile, and powerful cloud phone system. Experience HD-quality web, audio, and video, along with one-click functionality and webinar capabilities with RingCentral Video. Promote collaboration with team messaging, unlimited SMS, and more.

Kixie is a cutting-edge revenue communications platform designed to supercharge your team’s calling and texting capabilities. Kixie leverages AI and automation to streamline outreach, maximize efficiency, and drive real revenue growth — all while keeping the human element in every conversation.

CloudTalk is a cloud-based call center solution for sales and support teams looking to improve productivity, customer satisfaction and sales numbers. Integrate CloudTalk with existing tools, buy phone numbers from 140+ countries, use 70+ advanced features and monitor team performance in real-time.

Aircall is a cloud-based phone system that empowers your teams with meaningful conversations. Set up your phone system in minutes, smartly integrate it into your workflows and enrich your conversations with insightful data. Aircall, your phone system re-invented.

Access Controls/Permissions

Activity Dashboard

Activity Tracking

Alerts/Notifications

Archiving & Retention

Assignment Management

Auto-Dialer

Automated Attendant

Automated Routing

Automatic Call Distribution

Automatic Outbound Dialer

Blended Call Center

Call Center Management

Call Conferencing

Call Disposition

Call List Management

Call Logging

Call Monitoring

Call Queues

Call Recording

Call Reporting

Call Routing

Call Scheduling

Call Screening

Call Scripting

Call Tagging

Call Tracking

Call Tracking Metrics

Call Transfer

Callback Scheduling

Caller ID

Chat/Messaging

Collaboration Tools

Commenting/Notes

Communication Management

Computer Telephony Integration

Conferencing

Contact Database

Contact Management

Customer History

Customizable Reports

Dashboard

Data Import/Export

Donor Management

Employee Activity Monitoring

File Transfer

For Nonprofits

Fundraising Management

Inbound Call Center

Integrations Management

Interaction Tracking

Live Chat

Manual Dialer

Mobile Access

Monitoring

Multiple User Accounts

On-Demand Recording

Online Voice Transmission

Outbound Call Center

Phone Key Input

Power Dialer

Predictive Dialer

Preview Dialer

Prioritization

Progressive Dialer

Purchasing & Receiving

Queue Management

Real-Time Analytics

Real-Time Data

Real-Time Monitoring

Real-Time Notifications

Real-Time Reporting

Real-Time Updates

Recording

Remote Access/Control

Reporting & Statistics

Reporting/Analytics

SIP Trunking

SMS Messaging

Softphone

Tagging

Task Management

Text to Speech

Third-Party Integrations

Time Zone Tracking

Unified Communications

Video Conferencing

Virtual Call Center

Voice Customization

Voice Mail

Voicemail Transcription

VoIP

VoIP Connection

Aircall

Android

Web-based

Windows

iPhone

CX Rep

This has interrupted service and effected customer service provided. I have received a response from the aircall team as they are aware the software does not work well with bluetooth devices.

managing director

The support team and account managers are more than happy to do anything to make using the software an easy and somewhat enjoyable experience. The power dallier feature is by far the best component.

Owner

Everyone on our staff hated every moment of AirCall. They begged to switch from day one and then everything started going progressively worse.

Business Consultant

It is a very good bargain for the money and I highly recommend it to everyone who need this kind of service.

Wholesale Account Manager

Also, I like the analytics which our management team really appreciates because it helps us to determine workflow by gaging when agents are needed more on certain days and times.

Sales and Client Success

The fact you're able to use it across all platforms - mac, windows, android, iOS is really great. I also like the user interface its very clean simple and easy to use.

Team Lead

Onboarding was smooth and every question was answered effectively. In addition, it's very comfortable to manage process flow of phone and assign responsible teams or team members.

Easy to use, great pricing as well get a real value for money. The customer support is also very responsive and quick to solve any issues.

Client Relationship Manager

The ease of use, ability to take notes during a call and docuement who calls in. Also the ability to tag phone numbers.

 Junior Customer Care  Specialist

Sometimes , I loose  the connection my user appears in grey colour and I don't receive incoming calls.

Marketing Coordinator

The call quality is also pretty good for what you're paying.

Sales Development Representative

The ease of use to not manually dial increases productivity and the integration to save on Salesforce.

I love that Aircall was incredibly fast and easy to implement. I am able to change all the settings myself without spending HOURS on the phone with a support team.

VP of Sales and Markerting

It's easy to use and great for an office-less business. I work from home on my laptop and headphones.

I am able to monitor employees and help them by using the coaching feature which is really cool. I can add new hires and remove people who are no longer with our organization with ease.

Customer Support

My experience in general has been very good since its simplicity and speed compared to other apps have made my work much easier.

Worst customer support ever and dumb 3 user rule.

Customer Experience Manager

Aircall's design is incredibly simple and easy for everyone in our business. The integration with HubSpot and Shopify works flawlessly and makes life very simple.

Aircall screenshot: Aircall Phone Solution

Aircall screenshot: Aircall Call Analytics

Aircall screenshot: Aircall Intelligent Call Routing

Aircall screenshot: Aircall Call Routing & Inegrations

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

Weave is the all-in-one customer communications and engagement platform for small and midsize business. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey.

AI-enabled solution that helps connect businesses to all of their conversations on one, AI-powered platform, helping them understand their customers in real-time to create personalized experiences that set them apart.

800.com is a telephone and call tracking software designed to help businesses of all sizes search and activate toll free and vanity numbers in compliance with FCC regulations. It enables employees to view name and phone number of callers and identify forwarded calls using a caller ID feature.

Mango is a simple yet powerful VoIP, cloud based, phone system software.  Combine that with a mobile app, world class software integrations, competitive pricing, good old fashioned U.S. based customer service, and you've got the best VoIP phone software solution your office could have.

Customizable Caller ID

Employee Directory

Fax Management

Mango Voice

iPad

Accounts Receivable 

Customer Service is great and always super helpful. For the most part it is easy to use.

Owner/dentist

How often the system goes down is atrocious. I cannot know how many patients I've lost due to the system being down, nor can I know how many patients I could have gotten while the system was down.

Ownner

The phones look and work great. They are easy to use and my staff loves them.

Office Manager

Integration process was easy to do. I like that I have the ability to listen to a voicemail from my email since the mobile app does not let you do this for the android version.

president- moss chiropractic

Love that you can contact a person to help out. And not be transferred around the world.

office manager

Ease of use, good sound quality, good customer servuce and great value.

Administrative Assistant

Call drops and service outages, although rare they are disruptive when they occur.

The price Verse the value is exceptional. The quality of the calls are great.

Aircall vs Mango Voice Comparison (2025)

Aircall

Mango Voice

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives