Aircall vs VHT Callback Comparison

RingCentral MVP

Ringover

CloudTalk

Freshcaller

Cognigy.AI

charles

Compare Aircall and VHT Callback based on features, pricing, verified reviews, integrations & more. Find out which software is best for your business today.

Designed to give you a flexible, mobile, and powerful cloud phone system. Experience HD-quality web, audio, and video, along with one-click functionality and webinar capabilities with RingCentral Video. Promote collaboration with team messaging, unlimited SMS, and more.

CloudTalk is a cloud-based call center solution for sales and support teams looking to improve productivity, customer satisfaction and sales numbers. Integrate CloudTalk with existing tools, buy phone numbers from 140+ countries, use 70+ advanced features and monitor team performance in real-time.

Freshdesk Contact Center (Formerly Freshcaller) is a cloud-based modern phone system that helps you in scaling your business without having to worry about the complexity.

Aircall is a cloud-based phone system that empowers your teams with meaningful conversations. Set up your phone system in minutes, smartly integrate it into your workflows and enrich your conversations with insightful data. Aircall, your phone system re-invented.

Access Controls/Permissions

Activity Dashboard

Activity Tracking

Alerts/Notifications

Archiving & Retention

Assignment Management

Auto-Dialer

Automated Attendant

Automated Routing

Automatic Call Distribution

Automatic Outbound Dialer

Blended Call Center

Call Center Management

Call Conferencing

Call Disposition

Call List Management

Call Logging

Call Monitoring

Call Queues

Call Recording

Call Reporting

Call Routing

Call Scheduling

Call Screening

Call Scripting

Call Tagging

Call Tracking

Call Tracking Metrics

Call Transfer

Callback Scheduling

Caller ID

Collaboration Tools

Commenting/Notes

Communication Management

Computer Telephony Integration

Conferencing

Contact Database

Contact Management

Customer History

Customizable Reports

Data Import/Export

Donor Management

Employee Activity Monitoring

File Transfer

For Nonprofits

Fundraising Management

Inbound Call Center

Integrations Management

Interaction Tracking

IVR/Voice Recognition

Live Chat

Manual Dialer

Mobile Access

Monitoring

Multiple User Accounts

On-Demand Recording

Online Voice Transmission

Outbound Call Center

Phone Key Input

Power Dialer

Predictive Dialer

Preview Dialer

Prioritization

Progressive Dialer

Purchasing & Receiving

Queue Management

Real Time Data

Real Time Reporting

Real-Time Analytics

Real-Time Monitoring

Real-Time Notifications

Real-Time Updates

Recording

Remote Access/Control

Reporting & Statistics

Reporting/Analytics

SIP Trunking

SMS Messaging

Softphone

Tagging

Task Management

Text to Speech

Third-Party Integrations

Time Zone Tracking

Unified Communications

Video Conferencing

Virtual Call Center

Voice Customization

Voice Mail

Voicemail Transcription

VoIP

VoIP Connection

Aircall

Android

Web-based

Windows

iPhone

This has interrupted service and effected customer service provided. I have received a response from the aircall team as they are aware the software does not work well with bluetooth devices.

The support team and account managers are more than happy to do anything to make using the software an easy and somewhat enjoyable experience. The power dallier feature is by far the best component.

Everyone on our staff hated every moment of AirCall. They begged to switch from day one and then everything started going progressively worse.

It is a very good bargain for the money and I highly recommend it to everyone who need this kind of service.

Also, I like the analytics which our management team really appreciates because it helps us to determine workflow by gaging when agents are needed more on certain days and times.

The fact you're able to use it across all platforms - mac, windows, android, iOS is really great. I also like the user interface its very clean simple and easy to use.

Onboarding was smooth and every question was answered effectively. In addition, it's very comfortable to manage process flow of phone and assign responsible teams or team members.

Easy to use, great pricing as well get a real value for money. The customer support is also very responsive and quick to solve any issues.

The ease of use, ability to take notes during a call and docuement who calls in. Also the ability to tag phone numbers.

Sometimes , I loose  the connection my user appears in grey colour and I don't receive incoming calls.

The call quality is also pretty good for what you're paying.

The ease of use to not manually dial increases productivity and the integration to save on Salesforce.

I love that Aircall was incredibly fast and easy to implement. I am able to change all the settings myself without spending HOURS on the phone with a support team.

It's easy to use and great for an office-less business. I work from home on my laptop and headphones.

I am able to monitor employees and help them by using the coaching feature which is really cool. I can add new hires and remove people who are no longer with our organization with ease.

My experience in general has been very good since its simplicity and speed compared to other apps have made my work much easier.

Worst customer support ever and dumb 3 user rule.

Aircall's design is incredibly simple and easy for everyone in our business. The integration with HubSpot and Shopify works flawlessly and makes life very simple.

Aircall screenshot: Phone Solution

Aircall screenshot: Call Analytics

Aircall screenshot: IVR

Aircall screenshot: Call Routing & Inegrations

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

charles assists companies in pioneering conversational commerce by integrating shop systems, chat apps, and bots in a single platform. Key features include lead distribution & qualification, analytics, human handover, one-to-one messaging, real-time conversations, multi-chat, automation, and more.

Business-focused Conversational AI solution to help enterprises deliver outstanding services experiences.

Ringover is a 100% Cloud voice - video - chat - text and call center solution focused on team productivity and directly configurable by managers. The key: end-to-end technological control, a user-friendly interface, and support at each step.

VHT provides virtual queuing capabilities and callback services that help improve customer service experience across finance, healthcare, retail industries, etc

Aircall vs VHT Callback Comparison

Aircall

VHT Callback

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives