This is your compare tray

Apps you want to compare will be listed here. Launch a head to head comparison at any time.

Aircall vs XCALLY Comparison

Search

Add to Compare

Recommended for you

Bitrix24

GoToConnect

Talkdesk

LiveAgent

Twilio

Agile CRM

Good recommendations?

Overview

Category Leaders

Aircall is a cloud-based phone system that empowers your teams with meaningful conversations. Set up your phone system in...

Category Leaders

XCALLY is an omnichannel contact centre management solution and customer care suite for inbound, outbound and blended contact centers

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$

30

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

129

65

21

3

10

  • Value for money
  • Ease of use
  • Features
  • Customer support
89%
would recommend this app

4.8

5

4

3

2

1

71

8

3

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

The support team and account managers are more than happy to do anything to make using the software an easy and somewhat enjoyable experience. The power dallier feature is by far the best component.
It is a very good bargain for the money and I highly recommend it to everyone who need this kind of service.
Also, I like the analytics which our management team really appreciates because it helps us to determine workflow by gaging when agents are needed more on certain days and times.

Pros

I like it because it is very productive, its interface is good, is an easy to use software and the price is very good.
Xcally is very scalable offering the perfect out of box solution for small companies and very accommodating for all it's growth needs.
XCALLY is a must have for any customer service department of any business ranging from small. To large scale Call Centers - You get the best support on the solution and you get the best value.

Cons

This has interrupted service and effected customer service provided. I have received a response from the aircall team as they are aware the software does not work well with bluetooth devices.
Everyone on our staff hated every moment of AirCall. They begged to switch from day one and then everything started going progressively worse.
Sometimes , I loose the connection my user appears in grey colour and I don't receive incoming calls.

Cons

Missing features that must be developed. Many requests for support from our customers because not easy to use.
No automatic upgrade, it​ requires to be triggered via UI manually.
The contact manager is a little bit rigid but at the moment I have fixed all the problems.
  • Vendor responds to reviews
  • Last review12 days ago
  • Vendor responds to reviews
  • Last review3 months ago

Key features

  • Total features102
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Archiving & Retention
  • Assignment Management
  • Auto-Dialer
  • Auto-Responders
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call Conferencing
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Screening
  • Call Scripting
  • Call Tagging
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Chat Transcript
  • Chat/Messaging
  • Client Management
  • Collaboration Tools
  • Commenting/Notes
  • Compliance Management
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Customer History
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Dashboard Creation
  • Data Import/Export
  • Data Synchronization
  • Database Support
  • Desktop Notifications
  • Disaster Recovery
  • Donor Management
  • Drag & Drop
  • Email Management
  • Employee Activity Monitoring
  • Event Triggered Actions
  • Feedback Management
  • File Transfer
  • For Nonprofits
  • Fundraising Management
  • Help Desk Management
  • IVR / Voice Recognition
  • Inbound Call Center
  • Inbox Management
  • Integrations Management
  • Interaction Tracking
  • Lead Distribution
  • List Management
  • Live Chat
  • Manual Dialer
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multiple Scripts
  • Multiple User Accounts
  • On-Demand Recording
  • Outbound Call Center
  • PCI Compliance
  • Performance Management
  • Phone Key Input
  • Power Dialer
  • Predictive Dialer
  • Preview Dialer
  • Prioritization
  • Process/Workflow Automation
  • Productivity Analysis
  • Progressive Dialer
  • Purchasing & Receiving
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Recording
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • SIP Trunking
  • SMS Messaging
  • Search/Filter
  • Skills Tracking
  • Social Media Integration
  • Softphone
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Text to Speech
  • Third Party Integrations
  • Time Zone Tracking
  • To-Do List
  • Unified Communications
  • Video Conferencing
  • Virtual Call Center
  • Visual Analytics
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • eCommerce Management
  • Total features69
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Archiving & Retention
  • Assignment Management
  • Auto-Dialer
  • Auto-Responders
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call Conferencing
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Screening
  • Call Scripting
  • Call Tagging
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Chat Transcript
  • Chat/Messaging
  • Client Management
  • Collaboration Tools
  • Commenting/Notes
  • Compliance Management
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Customer History
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Dashboard Creation
  • Data Import/Export
  • Data Synchronization
  • Database Support
  • Desktop Notifications
  • Disaster Recovery
  • Donor Management
  • Drag & Drop
  • Email Management
  • Employee Activity Monitoring
  • Event Triggered Actions
  • Feedback Management
  • File Transfer
  • For Nonprofits
  • Fundraising Management
  • Help Desk Management
  • IVR / Voice Recognition
  • Inbound Call Center
  • Inbox Management
  • Integrations Management
  • Interaction Tracking
  • Lead Distribution
  • List Management
  • Live Chat
  • Manual Dialer
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multiple Scripts
  • Multiple User Accounts
  • On-Demand Recording
  • Outbound Call Center
  • PCI Compliance
  • Performance Management
  • Phone Key Input
  • Power Dialer
  • Predictive Dialer
  • Preview Dialer
  • Prioritization
  • Process/Workflow Automation
  • Productivity Analysis
  • Progressive Dialer
  • Purchasing & Receiving
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Recording
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • SIP Trunking
  • SMS Messaging
  • Search/Filter
  • Skills Tracking
  • Social Media Integration
  • Softphone
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Text to Speech
  • Third Party Integrations
  • Time Zone Tracking
  • To-Do List
  • Unified Communications
  • Video Conferencing
  • Virtual Call Center
  • Visual Analytics
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • eCommerce Management

Integrations

  • Total integrations103
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations20
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Aircall vs. XCALLY

See how Aircall and XCALLY stack up against each other by comparing features, pricing, ratings, integrations, security & more.