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Aircall Reviews - Page 9

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415 reviews

Recommended

AR
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Verified reviewer

Insurance, 11-50 employees

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Does the job... I guess

Reviewed 6 years ago
Pros

What I like the most is the design of the app itself. It looks nice and the contacts are easy to access. Making calls is easy enough and setting your availability is accessible

Cons

Does not ring on mobile, call quality is bad on WiFi, all the bugs and poor sound, but mainly the fact that I miss calls all the time because the app just does not ring. Also, I sound horrible on a headset which makes no sense

JM
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Jenny M.

Computer Software, 51-200 employees

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Great tool

Reviewed 4 years ago

The best feature is not dialing a phone number manually and having a recording to review.

Pros

The ease of use to not manually dial increases productivity and the integration to save on Salesforce.

Cons

Missed calls ring 1 time and drop immediately. Consistently a phone number is selected by right clicking and scrolling to Dial by AirCall rather than the "green phone" being clicked to dial.