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Aircall
4.3
(415)

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Phone system for support and sales teams

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(52)

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Aircall Pricing, Features, Reviews and Alternatives

Aircall product overview

Price starts from

40

Per month

Flat Rate

What is Aircall?

Aircall is the cloud-based phone system of choice for modern brands. By seamlessly integrating with the most popular CRM and Helpdesk tools, we help sales and support teams communicate clearly and efficiently. Admins can instantly add numbers from 100+ countries, scale their teams according to seasonality, and gain deep insights through real-time analytics. Accessible by desktop and mobile app, Aircall is trusted by over 15,000+ companies worldwide. Start a risk-free trial to see Aircall in action.

Key benefits of using Aircall

  • Set up Aircall's call center software for your support and sales team in minutes.
    Instantly get the numbers you need, in any country, and make sure all calls are correctly attended to.

  • No hardware required: just let your team members download the Aircall app to start making and receiving calls instantly!

  • Have your team work faster on calls with a shared call activity feed they can comment and collaborate on.

  • Your customer information in one place. Connect all caller history and records to your CRM, help desk or collaboration software.

  • Aircall’s advanced analytics and data visualization make it easy to present your team’s results and make realtime decisions
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    FAQs/Forum
    24/7 (Live rep)
    Knowledge Base
    Chat
    Email/Help Desk
    Phone Support

    Training options

    Live Online
    Videos
    In Person
    Documentation

    Aircall pricing information

    Value for money

    4.0

    /5

    415

    Starting from

    40

    Per month

    Flat Rate

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Aircall features

    Functionality

    4.1

    /5

    415

    Total features

    95

    14 categories

    Most valued features by users

    Third-Party Integrations
    Reporting/Analytics
    API
    Alerts/Notifications
    Activity Dashboard
    Reporting & Statistics
    Contact Management
    Call Recording

    Functionality contenders

    Aircall users reviews

    Overall Rating

    4.3

    /5

    415

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.45/10
    Rating distribution

    5

    4

    3

    2

    1

    231

    117

    36

    5

    26

    Pros
    The support team and account managers are more than happy to do anything to make using the software an easy and somewhat enjoyable experience. The power dallier feature is by far the best component.
    It is a very good bargain for the money and I highly recommend it to everyone who need this kind of service.
    Also, I like the analytics which our management team really appreciates because it helps us to determine workflow by gaging when agents are needed more on certain days and times.
    Cons
    This has interrupted service and effected customer service provided. I have received a response from the aircall team as they are aware the software does not work well with bluetooth devices.
    Everyone on our staff hated every moment of AirCall. They begged to switch from day one and then everything started going progressively worse.
    Sometimes , I loose the connection my user appears in grey colour and I don't receive incoming calls.

    Overall rating contenders

    Aircall FAQs

    Q. What type of pricing plans does Aircall offer?

    Aircall has the following pricing plans:
    Starting from: $40.00/month
    Pricing model: Subscription
    Free Trial: Available | (No Credit Card required)


    Q. Who are the typical users of Aircall?

    Aircall has the following typical customers:
    Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


    Q. What languages does Aircall support?

    Aircall supports the following languages:
    English, French, German, Italian, Norwegian (Bokmal), Spanish


    Q. Does Aircall support mobile devices?

    Aircall supports the following devices:
    Android, iPhone


    Q. Does Aircall offer an API?

    Yes, Aircall has an API available for use.


    Q. What other apps does Aircall integrate with?

    Aircall integrates with the following applications:
    Salesforce Service Cloud, Tray.io, Avoma, Kommo, lemlist, eDesk, Make, MaestroQA, Zoho CRM, HappyFox Help Desk, Textline, Bullhorn ATS & CRM, BigID.me, Missive, Klaus, ActiveCampaign, Fireflies, Reecall, Re:amaze, Zapier, Enthu, Zoho Flow, Segment, Rippling, Onpipeline, Playvox, TalentLyft, Pipedrive, Outreach, Freshsales, QuickMail.io, Gong.io, Microsoft Teams, Geckoboard, SalesLoft, FLG, Richpanel, Appy Pie, Freshdesk, Nicereply, HappyFox BI, Help Scout, Simplifier , Sakari, Zoho Desk, LeadsBridge, SnapCall, Heymarket, Leadcamp, Salesmsg, Salesforce Sales Cloud, tool4staffing, SugarCRM, Mindtickle, TeamGram, Crisp, Slack, Chorus, Modjo, Typeform, noCRM.io, Front, Daton, Fire Tiger, Zendesk Sell, Recruitly, Clari Copilot, Gorgias, Plecto, ExecVision, Refract, monday.com, Jiminny, EvaluAgent, Toucan, Kustomer, Flip CX, Copper, HubSpot Sales Hub, HubSpot CRM, Bullhorn Time & Expense, Intercom, BigCommerce, Operations Hub, JobAdder, Shopify, Zendesk Suite


    Q. What level of support does Aircall offer?

    Aircall offers the following support options:
    FAQs/Forum, 24/7 (Live rep), Knowledge Base, Chat, Email/Help Desk, Phone Support

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