Aircall Tutorials - Settings & third party integrations

Aircall

Phone system for support and sales teams

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Aircall Tutorials - Settings & third party integrations

Video Transcript

Speakers in this video: Jimmy (GetApp) and Tania (Aircall)

Tania: The last section which is the configuration give you access to your company information and very important to Integrations to third parties. So our system enables you to work and integrate with different Help Desk ... so that all the information can be centralized in one place. So you can have Web hooks if you want to attach Twitter software. And then you have integrations with ... Salesforce, Pipedrive, HubSpot. The way it works is that when a phone call is made to air call the call will be logged in your CRM. So if there’s a contact associated to that call it will be associated to that contact and you’ll have access to do recording if it’s something you enabled. You’ll be able to make notes and follow up on it. And if it’s a phone call that’s coming in from someone you don’t know a contact will be created for you and you’ll also have all this information to follow up. This happens whether you take your call on your mobile phone, on your computer, on your tablet. It really doesn’t matter. All the information will be on the same place.

The same goes for Help Desk. For example, we integrate with Zendesk but also with Desk.com or with Help scout. And the way it works is that it will create tickets that will enable you to follow up on it. You’ll have the recording notes. You’ll have all the information that you need directly from there. So it’s a gain of productivity that was not possible before with Help Desk systems and afterwards you have your personal information. So your credit card information, the plan you’re choosing. We have three types of plans: Starter, Premium, Enterprise according to the needs and the features that you want. And of course here you have your Billing Address and Deactivate your account.

This is an overview of the system. You can of course also download the app over here whenever you want. That will send you top our app page so you can use the Mac app which is the one we saw before or you’ll be able to use the Windows app very soon or the Web app which is available on all computers.