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AlertMedia vs DeskAlerts Comparison
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Overview
AlertMedia is a cloud-based mass notification platform and emergency safety solution providing multi-channel and two-way...
DeskAlerts is an internal communications solution which allows businesses to send alerts to staff via corporate devices,...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
Starting from
No pricing info
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
Starting from
No pricing info
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
User reviews
Pros
Customer support is amazing. Variations on sending alerts to the organization for all users are great due to some of our population not having the ability to receive a text message.
JB
Jennifer B.
We have realized tremendous value in taking care of our employees and their families. They know we sincerely care and have invested in their safety.
BM
Blane M.
The responsiveness of our Customer Success Manager is fabulous - I'm talking under an hour most times. Truly great experience all the way around.
HP
HALLIE P.
Pros
Gives simple, but clear, reports on how many users (and who) have seen them. DeskAlerts themselves (the company) are friendly and very responsive to support requests and feature development.
NW
Nick W.
Good layout and capabilities. Delegation is possible to allw users to use the tool for their own purposes.
Olivier J.
Easy to use to reach users to inform them about important information.
Olivier J.
Cons
The only issue our company has had is some people getting the message twice. Out of 300 people, we have only had 2 complaints.
KE
Kelsey E.
I sometimes see errors such as a message did not delivered to everyone.
AL
Angela L.
Our phone system has a limited amount of calls that can be in use at one time, which has caused delays on our end.
ME
Matt E.
Cons
Less calls to the help-desk - less stress for the users in case of some failure - capacity to inform people in emergency situations.
Bl
Bruno l.
Only thing is that the company has had trouble moving to outside alerts for those outside the company but that hasn't been within my scope.
AR
Anonymous Reviewer
Deployement of agent was had but they enhanced the auto-deploy feature (not yet used) and self branding customisation remains limited even if the message content is fully customisable.
Olivier J.
Key features
- Total features100
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Activity/News Feed
- Alerts / Escalation
- Alerts/Notifications
- Audit Trail
- Automated Scheduling
- Blogs
- Campaign Analytics
- Campaign Scheduling
- Campaign Segmentation
- Campus Notifications
- Chat/Messaging
- Commenting/Notes
- Communication Management
- Communications Management
- Contact Database
- Contact Management
- Contextual Targeting
- Customizable Branding
- Customizable Templates
- Data Import/Export
- Desktop Notifications
- Device Targeting
- Digital Signage
- Disaster Recovery
- Document Management
- Document Storage
- Drip Campaigns
- Email Alerts
- Email Management
- Email Templates
- Email Tracking
- Employee Database
- Employee Directory
- Employee Photos
- Engagement Tracking
- Event Calendar
- Event Triggered Actions
- Expiry Notifications
- File Sharing
- Geographic Maps
- Geolocation
- Geotargeting
- Incident Management
- Incident Reporting
- Interaction Tracking
- Knowledge Management
- Live Chat
- Location Tracking
- Mass Notifications
- Meeting Management
- Mobile Access
- Mobile Alerts
- Monitoring
- Multi-Channel Communication
- Multi-Language
- Multi-Language Alerts
- Newsletter Management
- Notification Scheduling
- OSHA Compliance
- Pulse Surveys
- Purchasing & Receiving
- Push Notifications
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Real-Time Chat
- Real-time Updates
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Risk Alerts
- Risk Analytics
- Risk Assessment
- Role-Based Permissions
- SMS Messaging
- Safety Incident Management
- Scheduling
- Screen Sharing
- Search/Filter
- Secure Data Storage
- Single Sign On
- Social Media Integration
- Status Tracking
- Subscription Management
- Survey/Poll Management
- Surveys & Feedback
- Template Management
- Templates
- Third Party Integrations
- Threat Intelligence
- Transcripts/Chat History
- Two-Way Communication
- User Management
- Video Conferencing
- Visual Notifications
- Web Notifications
- Workflow Management
- Total features37
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Activity/News Feed
- Alerts / Escalation
- Alerts/Notifications
- Audit Trail
- Automated Scheduling
- Blogs
- Campaign Analytics
- Campaign Scheduling
- Campaign Segmentation
- Campus Notifications
- Chat/Messaging
- Commenting/Notes
- Communication Management
- Communications Management
- Contact Database
- Contact Management
- Contextual Targeting
- Customizable Branding
- Customizable Templates
- Data Import/Export
- Desktop Notifications
- Device Targeting
- Digital Signage
- Disaster Recovery
- Document Management
- Document Storage
- Drip Campaigns
- Email Alerts
- Email Management
- Email Templates
- Email Tracking
- Employee Database
- Employee Directory
- Employee Photos
- Engagement Tracking
- Event Calendar
- Event Triggered Actions
- Expiry Notifications
- File Sharing
- Geographic Maps
- Geolocation
- Geotargeting
- Incident Management
- Incident Reporting
- Interaction Tracking
- Knowledge Management
- Live Chat
- Location Tracking
- Mass Notifications
- Meeting Management
- Mobile Access
- Mobile Alerts
- Monitoring
- Multi-Channel Communication
- Multi-Language
- Multi-Language Alerts
- Newsletter Management
- Notification Scheduling
- OSHA Compliance
- Pulse Surveys
- Purchasing & Receiving
- Push Notifications
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Real-Time Chat
- Real-time Updates
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Risk Alerts
- Risk Analytics
- Risk Assessment
- Role-Based Permissions
- SMS Messaging
- Safety Incident Management
- Scheduling
- Screen Sharing
- Search/Filter
- Secure Data Storage
- Single Sign On
- Social Media Integration
- Status Tracking
- Subscription Management
- Survey/Poll Management
- Surveys & Feedback
- Template Management
- Templates
- Third Party Integrations
- Threat Intelligence
- Transcripts/Chat History
- Two-Way Communication
- User Management
- Video Conferencing
- Visual Notifications
- Web Notifications
- Workflow Management
Integrations
- Total integrationsN/A
- Dropbox Business
- Gmail
- Google Analytics 360
- Google Calendar
- Google Drive
- Google Workspace
- HubSpot CRM
- Mailchimp
- Meta for Business
- Microsoft 365
- Microsoft Outlook
- Microsoft Teams
- Pipedrive
- Salesforce Sales Cloud
- Slack
- SugarCRM
- WordPress
- Zapier
- Zendesk
- Zoho CRM
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