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AlertMedia Logo
AlertMedia

Cloud-based two-way emergency notifications and monitoring

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AlertMedia Features

Features Summary

Functionality

4.7

/5

96

Total features

100

7 categories

AlertMedia features

API
Access Controls/Permissions
Active Directory Integration
Activity Dashboard
Activity Tracking
Activity/News Feed
Alerts / Escalation
Alerts/Notifications

Common features of Employee Communication Tools software

API
Access Controls/Permissions
Activity Dashboard
Activity/News Feed
Alerts/Notifications
Audience Targeting
Audio/Video Messaging
Calendar Management

Price starts from

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No pricing info

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.7

/5

96

Price starts from

ic-pricetag

No pricing info

visit website

Total Features

100

Unique features

  • Real Time Monitoring

  • Communications Management

  • SMS Messaging

  • Visual Notifications

Functionality

4.4

/5

9.8K

Price starts from

14

/user

Per month

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Total Features

107

Features in Common

29

Unique features

  • User Profiles

  • Screen Mirroring

  • Employee Activity Monitoring

  • Annotations

Functionality

4.5

/5

615

Price starts from

24

/user

Per month

visit website

Total Features

98

Features in Common

22

Unique features

  • Call Scheduling

  • Caller Profiles

  • Predictive Dialer

  • Hotkeys

Common AlertMedia comparisons

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AlertMedia logo
DeskAlerts logo
AlertMediavsDeskAlerts
AlertMedia logo
SnapComms logo
AlertMediavsSnapComms
AlertMedia logo
DialMyCalls logo
AlertMediavsDialMyCalls

Reviewers who mentioned features said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great software and Support!

Reviewed a year ago

My experience from sale to implementation has been very good. The support team is as good as many have eluded to and both the sales and customer success teams have been very responsive and helpful. The product is heavily used in our Org and plays a critical role in communication to clients. Being able to use the product to quickly get out communication internally and externally has been a huge benefit for us. I am definitely an advocate of AlertMedia!

Pros

• Intuitive UI • Easy to implement • Great customer service! • Fast sending of notifications • Great feature set • Multi-purpose use cases

Cons

Aside from a few minor bugs and a few enhancement requests, I haven't had any significant negative experiences.

Vendor response

Thank you for leaving us a review! We are so glad to hear that AlertMedia has helped you quickly communicate with your employees and customers. We are always releasing new features and product enhancementswe will have your Customer Success Manager reach out to share some of the exciting updates we have coming up.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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AlertMedia Is My Go To Solution

Reviewed a year ago

We have realized tremendous value in taking care of our employees and their families. They know we sincerely care and have invested in their safety. AlertMedia gives me and my team the ability to monitor, prepare, alert and account for our team during hurricanes, severe weather, active shooter events, wildfires and more. It's hard to put a price on that kind of peace of mind, but AlertMedia far and away makes this return on investment one of the best we have.

Pros

Our employees are the most important part of Fairway and it's our job to protect them. The ability to contact and alert employees all over the country for any emergency situation that may impact them has been the foundation for our Crisis and Emergency Management operations. It has also been a key business driver for us and allows less disruption and the the shifting of work if needed. With AlertMedia we are able to proactively monitor our 9700 employees across the US. Our employees have been in almost every major weather event of the last three years and I have received many emails and letters of thanks for looking out for them and their families.

Cons

I have used most if not all of the main Emergency Notifications Systems on the market in my 27 years in IT, mainly Everbridge, xMatters and others where cost outweigh the benefits. AlertMedia's innovation roadmap and customer input has made then stand out. With this close relationship AlertMedia has with its customers we see new features added to help provide us better situational awareness.

Vendor response

Thank you so much for leaving us a review! We are dedicated to helping our customers keep their people safe and informed through any critical event that comes their way and it truly makes our day to hear that AlertMedia has helped you proactively protect your people through so many severe weather events.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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AlertMedia review

Reviewed 2 years ago

We use it as a part of our BCP communication tool and it's effective

Pros

Can communicate with the group through various communication tools including email, sms and app message and get instant responses.

Cons

I sometimes see errors such as a message did not delivered to everyone

Vendor response

Thank you for your feedback. Message delivery is critical to our platform. Oftentimes message errors indicate the need to update contact data or an issue with the cell carrier. We'll have your Customer Success Manager reach out to provide more details.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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AlertMedia customer support team is top notch

Reviewed a year ago

My overall experience has been great. Again, from the sales team to the customer service and technical team, they all work well together to meet our needs as the customer. They offer additional planning resources to help prepare you in the event of a crisis. The support is very much appreciated.

Pros

Sending an alert notification in AlertMedia is easy and simple. The alerts can be customized with templates that make sending an alert in times of an emergency less stressful. The threat map is great to track threats around the world and notify the team of a threat in their area. The customer service team is the BEST!! They are very receptive to your needs and quickly respond to resolve any concerns.

Cons

Integration went well. We use single sign on (SSO) and some users registered without using SSO which has caused duplicate users that we are still working through. I wish I would have been consulted on the possible phone constraints on our end. Our phone system has a limited amount of calls that can be in use at one time, which has caused delays on our end. We are working with our carrier, but it would have been good to know of potential issues from AlertMedia based off of their experience instead of finding out at the time of the test alert.

Vendor response

Thank you for leaving us a review! We are so glad to hear your experience has been positive with both our product and support. Once AlertMedia delivers a message to a telecom carrier, we are reliant on the carrier to make the final delivery to the end-user. Your Customer Success Manager is looking into this further and will be in touch with you soon. We hope this is helpful!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Quality and Excellent Service

Reviewed 6 months ago

Very satisfied with my experience, so far. We have had a few issues come up and the responsiveness of the AlertMedia leadership jumping in and address the issues was a testament to their dedication to meeting the needs of their customers.

Pros

A key feature AlertMedia has that others don't, allows our production facility to check off individuals we see safely outside. Not all employees have their cell phone/ device with them while they are on the production floor. Those individuals that are unable to respond with their status, need to be located and checked off. We need to be able to respond on their behalf when we see that they have safely evacuated so we know who is and is not accounted for. App navigation is easy.

Cons

(no opt out option for employees) A profile has to be created for each employee and in order to do that an email or phone number has to be provided. An employee cannot exist in the system without email or phone number. Some employees don't want an email or phone call or text or alert from the app and would rather just follow their coworkers. We have to have them in the system for evacuation reasons, and we cant make up a number or email or use a supervisors email, the system catches that and wont proceed with creating the employee.

Vendor response

Thank you for your review! It makes our day to hear that you've had a great experience with AlertMedia and our dedicated support teams. If you would like to offer your people a way to opt-in or out of AlertMedia, we offer a customizable registration page that you can circulate internally for employees to easily elect to receive notifications.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Simple, easy to use tool for timely communications on a variety of platforms.

Reviewed 2 years ago

Connecting quickly with employees on updates with high timeliness.

Pros

1. The ability to set up flexible preset messages. If there's an emergency, you can save significant time by having everything you need ready to go. Also nice that there's the option for repeated reminders until the receiver confirms they've read the message. 2. The option to blast out to a variety of platforms (e.g., call, text, desktop computer, email) to ensure you're meeting people where they are.

Cons

Excited for them to build out more proactive alerts and support.

Vendor response

Thank you for taking the time to leave us a review! We're glad to hear your experience has been positive. Your Customer Success Manager would be happy to share more information with you regarding some of the latest updates to our proactive alerts.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Alert Media Customer Review

Reviewed a year ago

Mass communications for weather alerts

Pros

Alert Media is much more user friendly than the last software we were using.

Cons

As of now I haven't had any cons with using this software

Vendor response

Thank you for taking the time to leave us a review! We are committed to providing our customers with an intuitive, easy-to-use platform and are so glad to hear your experience has been positive.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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AlertMedia Review

Reviewed 2 years ago

being able to contact remote employees and give them emergency information is a great tool for us.

Pros

Being able to communicate in multiple ways with employees quickly was the biggest plus more us. Most of the onboarding was easy because AlertMedia was able to take our Directory and upload the information for us. The geofencing was a great tool for us to be able to pick locations to communicate issue with without needing to figure out who needs this information.

Cons

I like everything about the platform but it would be nice if everything was offered with the basic plan.

Vendor response

Thank you for taking the time to leave us a review! We're so glad to hear your experience has been positive.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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So Much More than an Emergency Communications Tool

Reviewed a year ago

Our experience with AlertMedia has been phenomenal. As the head of Strategic Planning, I implement a lot of software. This has by far been the easiest implementation. From researching the company, presenting the added value to the executive team for consideration, contract negotiations with our legal department, and implementation of our niche departments with varying needs, it has been great. The responsiveness of our Customer Success Manager is fabulous - I'm talking under an hour most times. Truly great experience all the way around.

Pros

This product is so easy to use. It answered multiple needs for our company and allows other admins to take charge of their departments thus alleviating the administrative burden on the top-tier administrator. Buy-in is always a concern when considering a software purchase. With this product, the feedback I have received from department or regional managers is, "If anyone says this is hard to use, they should be fired." This is a win on multiple levels. Plus, all communication is organized and stored for reference later if need be - no endless emails or texts to track down.

Cons

There are some very specific use cases that the graphical data does not support. However, our success manager was amazing at listening to our needs, evaluating the system's capabilities, and providing a solution that works for us. When I say solution, I am not talking about a workaround that kind of gives us what we need, it answers our need. We just got there via a different path than expected.

Vendor response

Thank you so much for your feedback! We're so happy to hear that your experience with AlertMedia has been positive since day 1 and that our customer success team has helped you build a solution that drives effective communication across your organization. This is music to our ears!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Alert Media Software is great

Reviewed a year ago
Pros

I like the fact you can pick your option on what type of notification you want to send . I like where you can choose your events. I also like how you can access alert media through the mobile app or go through the web. The software allows you to keep track of all communications related to one incident. I really like how you can customize the message for each channel, meaning you might decide to...

Cons

No I feel Alert Media has everything that I would need to conduct business with the company and its employees

Vendor response

Thank you for leaving us a review! We are focused on providing our customers with simple and flexible communication options like the ability to customize your message per channel and cascade delivery. We are so glad to hear this has been helpful for you and your team.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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AlertMedia is great tool!

Reviewed 2 years ago

The customer service reps are very fast on responding. Our Alert Media account manager is very helpful and a good resource for setting up new notifications.

Pros

Very easy to create notifications and track employee response from both the app and website. Can have premade templates for multiple events, which allows for fast notifications to employees.

Cons

The notifications are not always delivered through text if there is an issue with a cell phone provider. Admins of the Alert account are not aware of this issue from the dashboard, only through their users.

Vendor response

Thank you for your review, we are glad to hear your AlertMedia experience has been positive! We recommend using Read Confirmation or Survey notifications to ensure message receiptthese notification types ask the recipient to confirm receipt and are the only way to be certain someone reads your message. Once AlertMedia delivers a message to a telecom carrier, we are reliant on the carrier to make the final delivery to the end-user and to report that delivery succeeded or failed. Not all telecom carriers provide accurate information with every delivery attempt. We hope this is helpful!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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AlertMedia Review

Reviewed 2 years ago

There are a lot of features we don't use, especially with the weather alerts. It's a little confusing sometimes with so many features. We mainly use it just as a communication source, not necessarily for the weather alerts.

Pros

We've been using AlertMedia for almost a year now. We implemented it right as COVID was ramping up and it was a great way to get ahold of staff members quickly - which was very important when we were first implementing COVID policies and procedures. It was very easy to get started and it's very easy to use. Also, our account rep is great! She gets back to us very quickly and answers all my questions.

Cons

I wish there were more design options in the email feature in particular, like ability move text and photos around, etc. I know it's not a design product, but would be a nice feature. I'm used to more design features when sending an email. Also, don't like the feature that if a contact is deleted (and then subsequently it's archived), I can't make a new contact with that same email address. To do so, I had to reach out to my account rep - would be helpful I could do that myself instead of having to reach out as an extra step.

Vendor response

Thank you for leaving us a review! We are committed to providing our customers with an easy to use, comprehensive employee safety tool that combines critical communication, threat intelligence, and safety capabilities. There is a feature you can enable when sending a notification that allows you to customize the text in your email, add images and attachments, and move these around depending on where you'd like them positioned in your message. We will have your Customer Success Manager reach out with more information.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Alert Media - Right Fit for Us

Reviewed 2 years ago

We've sent numerous emergency notifications for events from Hurricanes to gas leaks. We conduct quarterly call tree tests and an annual notification exercise for the company. Employees are becoming acclimated to AlertMedia the more we use it.

Pros

Ease of use and functionality were the two things that stood out to me as far as what I liked most. The product is very easy to use. The customer service is excellent, from on-boarding to implementation to all the follow up conversations I've have had with my customer success manager Alert Media has been there to answer any and all questions. Cost effective in comparison to other products on the market.

Cons

No problems so far. We have a request for a similar but slightly different product (ticker) and even though Alert Media doesn't currently have that product. They took my request to the development team and will let us know in the future if they are able to fulfill this request. Implementation was very smooth on our end.l

Vendor response

Thank you so much for sharing your experience with us! We're glad to hear it has been positive.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Communication Tool...

Reviewed a year ago

Good fit for our security patrol staff, keeping managers aware of the staff whereabouts around our sites. Helped in keeping temp layoff staff updated with latest company business decisions (COVID-related). Good tool for recurring alerts. e.g. reminding staff to fill-out the COVID self-assessments prior to entering work sites. Excellent built-in conferencing tool.

Pros

Easy to create groups and alert templates. Message templates very versatile (with formatting). Easy to setup recurring alerts. Helped during COVID high volume of communications with staff.

Cons

Would like to get more Canadian context for safety alerts and news.

Vendor response

Thank you for reviewing us! We are so glad to hear you've had a positive experience and that AlertMedia helped you keep your people safe and connected during the pandemic over the last year.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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AMAZING Communication Tool

Reviewed 2 years ago

Incredible. Any questions I have they answer within hours. The product itself has boosted our communication with employees tremendously.

Pros

We love the ability to be able to text all of our employees updates when necessary. During COVID, this has been a MUST for us. We also really enjoy the feature to schedule notifications.

Cons

The ONLY thing I can even suggest is that the implementation team take on uploading the users for clients. For us, we have about 140 employees so creating a report from our payroll system and matching it up to the upload file format wasn't too difficult but it could be for larger companies.

Vendor response

Thank you for taking the time to leave us a review! We are glad to hear your experience has been positive. Your Customer Success Manager is always available to help import users on your behalf. There is also a feature in AlertMedia that allows you to match your payroll system's field names to make uploads that much easier. We'll have your Customer Success Manager reach out with more information.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Powering through a Pandemic

Reviewed 2 years ago

Health questionnaires are done daily, and it has been a pleasure working with [SENSITIVE CONTENT HIDDEN] to solve our needs.

Pros

AlertMedia was an under utilized platform prior to COVID. However, it had the capacity and capability to be used for much more. We found this platform to be an ideal messaging media to quickly have two-way communication in a variety of methods.

Cons

The only downside is the survey can only be a yes no answer format. It could be improved.

Vendor response

Thank you for taking the time to leave us a review! We appreciate your feedback. When sending a survey notification, you can create up to 9 custom response options and even include automated follow-up messages depending on what response your people choose. We will have your Customer Success Manager reach out with more information.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great targeted communication platform

Reviewed 2 years ago

Out of the box, this tool is used to for identifying and reacting to threats for office or remote employees. We use it slightly differently where we leverage the targeted capabilities to reach our customer base quickly and efficiently. As a Cyber Security organization, we often need to communicate details of Emerging Threats and on-going Security Incidents to keep our customers up to date. This tool offers great integration through the API toolkit and offers great reporting. The customer service is also very good.

Pros

Unlike other tools in the communication space, this tool is designed to be very targeted with a high yield of delivery rates. The speed at which you can send a communication is great, and it allows our Incident Response functions to get a message out far quicker than previously.

Cons

Although this tool is designed for threats for office and remote employees, it would be great to see it expand to natively support 'customers', and provide features such as click / open rate and e-mail previews to view what an e-mail sent to a customer actually looked like. Other than that, the tool works great.

Vendor response

Thank you for taking the time to leave us a review! We are glad to hear your experience has been positive and will be sure to share your feedback with our team.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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A dispatcher's Life

Reviewed 2 years ago

The experience with AlertMedia is amazing. Like I said it cuts my time in half to get a message to over 100 people in minutes.

Pros

The software is a great tool to use for my job. I dispatch over 100 trucks with this software it cuts my time in half. I would call everyone give them the orders and then have to text them the orders so it didn't get forgot now I send one text and it calls them also.

Cons

Everything I do with AlertMedia is perfect. There is nothing i would change.

Vendor response

Thank you for taking the time to leave us a review! We are so glad to hear that we've helped cut down your time to communicate with employees in half!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Clearly customer success minded!

Reviewed 2 years ago

Amazing! [SENSITIVE CONTENT HIDDEN] won our account with his dedication to our questions and timely answers (even when he was on vacation!) and then the hand off to our rep, [SENSITIVE CONTENT HIDDEN], was seamless. She is equally dedicated to our success with the tool and is there for us every week to answer questions and teach us more. [SENSITIVE CONTENT HIDDEN] partnership has given me confidence to be ready for the unexpected.

Pros

Utilization of the dashboard on my desktop computer is very easy. I have AlertMedia up all day everyday just in case. I like having a mass communication tool across channels at my fingertips.

Cons

AlertMedia has many features. Occasionally it feels overwhelming to have so many options on the type of notification to send and how to send it.

Vendor response

Thank you for sharing your experience with AlertMedia! We are dedicated to helping our customers succeed in moments of a crisis through an intuitive user experience and a hands-on customer success approach. We're so glad to hear that you feel more confident in your ability to keep employees safe.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great for knowing critical issues happening in multiple cities

Reviewed 2 years ago

This has been a useful tool to utilize in managing and communicating to multiple offices. We have 25 offices and trying to keep up with safety and weather alerts at all of them was overwhelming. This helps to manage that.

Pros

The ability to set up alerts at each of our cities where we have offices so we can be informed of issues that we need to notify our office team members. The ease at which you can send out alerts to a specific or multiple offices such as closures, etc.

Cons

Sometimes getting the alerts tweaked to where you just get what you need and not a bunch of other various alerts.

Vendor response

Thank you for your review! We're glad to hear your experience has been positive and that you are leveraging our Threat Intelligence solution to stay ahead of emergent events near your people.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Customizable!

Reviewed 2 years ago

We have been able to establish a robust mass notification solution.

Pros

We found AlertMedia to be a flexible solution to our mass notification platform, where we needed to create specific messaging for distinct groups for high frequency messaging and reporting-- we were able to develop and implement the adequate solution with ease.

Cons

At times, there are many layers to look at and even though we can sort these out, the dashboard tends to get busy at times.

Vendor response

Thank you for taking the time to leave us a review! We are glad to hear your experience has been positive and appreciate your feedback on the dashboard; our goal is to keep it simple and actionable. Your customer success manager will keep you updated on exciting changes happening this year!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Safe Signal helps our remote workers feel safe and secure

Reviewed 2 years ago

All staff we have interacted with at AlertMedia have been fantastic. They are knowledgeable, respond quickly and offer high quality products.

Pros

We utilize the safe signal app for our remote workers. It is easy to use, reliable and consistent. We have had enhancements in the functionality that make it even better each and every time.

Cons

I don't believe there is anything I do not like about the product.

Vendor response

Thank you so much for leaving us a review! We're glad to hear your experience has been positive and that our employee safety monitoring solution helps your employees feel safe and secure.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Love AlertMedia!

Reviewed 2 years ago

WIHD uses AlertMedia daily for COVID contact tracing and to get a bead on our employees. We do quarterly drills, to be sure we have captured everyone's information, and use the notification system for inclement weather situations, and building issues. It was easy to set up, the support was, and is, incredible and ongoing....it was really painless!

Pros

AlertMedia is easy to setup and use. The templates are incredibly helpful. It's simple, straightforward AND effective. The customer support is incredible!

Cons

The ability to schedule events was unavailable...until VERY recently and what a difference it made.

Vendor response

Thank you for taking the time to leave us a review! We are so glad to hear your experience has been positive and that you are enjoying the ability to schedule recurring events.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Alert Media has helped CareWell Health with notifications to all employees

Reviewed 6 months ago

It has been a pleasure working with the Alert Media Team. Especially [SENSITIVE CONTENT].

Pros

Ease of use. We liked how easy it was to implement.

Cons

We don't have anything we don't like. Thanks

Vendor response

Thank you for your review! We are so happy to hear that you found implementation smooth and AlertMedia easy to use. It is our honor to help you communicate with your people.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great communication tool!

Reviewed a year ago

Incredible from the very beginning! The AlertMedia team worked with us to literally get the system live within a few hours, so we could use it for a snowstorm approaching the next morning. Incredible Team!

Pros

My favorite part of AlertMedia is how easy it is to use. I love that I can monitor the message being sent to my employees in real time!

Cons

I dislike that I can't find more ways to use it in my daily workload! We are currently using it for tracking of employee temperatures, quick announcements and safety messages.

Vendor response

Thank you for leaving us a review! We are so glad to hear your experience has been positive and that AlertMedia helped you quickly communicate with your people during such a stressful situation.