Aloware vs Fonvirtual Call Center Comparison

Overview

Aloware is the modern contact center solution for sales and support teams around the world. Our all-in-one, turnkey software...

Fonvirtual Call Center is a cloud-based communication solution designed to assist users with managing calls & call distribution...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$50.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.7

(21)

5

4

3

2

1

14

7

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

No reviews

5

4

3

2

1

0

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

Pros

It is an awesome thing using this software. I would recommend this to all to use it.
Perhaps I'm paying too much attention to customer service with my praise, but I just cannot help but feel satisfied having happened upon Aloware.
Many helpful features and creative uses. Makes marketing tracking super easy and automated.

Pros

Cons

I really don't have one that I can articulate. Every problem we've had, [SENSITIVE CONTENT HIDDEN] worked extremely hard to fix immediately.
Upload templates became difficult on certain computer.
The first time mplementation was little bit problematic.

Cons

  • Vendor responds to reviews
  • Last review2 months ago
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features39
  • 360 Degree Feedback
  • API
  • Activity Dashboard
  • Auto-Dialer
  • Automatic Call Distribution
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Collaboration Tools
  • Collaborative Review
  • Collaborative Workspace
  • Communication Management
  • Compensation Management
  • Contact Database
  • Contact Management
  • Conversion Tracking
  • Customer Activity Reporting
  • Customer Database
  • Customer Profiling
  • Email Integration
  • Escalation Management
  • Fax Management
  • IVR / Voice Recognition
  • Keyword Tracking
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Multi-Channel Communication
  • Performance Management
  • Predictive Dialer
  • Progress Tracking
  • Queue Manager
  • Real Time Reporting
  • Reporting & Statistics
  • Route Management
  • SMS Marketing Managment
  • User Management
  • Video Call Recording
  • Voice Mail
  • Total features25
  • 360 Degree Feedback
  • API
  • Activity Dashboard
  • Auto-Dialer
  • Automatic Call Distribution
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Collaboration Tools
  • Collaborative Review
  • Collaborative Workspace
  • Communication Management
  • Compensation Management
  • Contact Database
  • Contact Management
  • Conversion Tracking
  • Customer Activity Reporting
  • Customer Database
  • Customer Profiling
  • Email Integration
  • Escalation Management
  • Fax Management
  • IVR / Voice Recognition
  • Keyword Tracking
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Multi-Channel Communication
  • Performance Management
  • Predictive Dialer
  • Progress Tracking
  • Queue Manager
  • Real Time Reporting
  • Reporting & Statistics
  • Route Management
  • SMS Marketing Managment
  • User Management
  • Video Call Recording
  • Voice Mail

Integrations

  • Total integrations7
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrationsN/A
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Aloware vs. Fonvirtual Call Center

See how Aloware and Fonvirtual Call Center stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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