Alteva vs ChaseData Comparison

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Overview

Alteva is the leading service provider of cloud communications and collaboration solutions for your business. We deliver...

ChaseData offers a cloud-based call center solution with both inbound and outbound calling facility and an interactive voice response capability

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$89.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

No reviews

5

4

3

2

1

0

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

5

4

3

2

1

118

12

2

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

Pros

Pros

Countless hours of manual work saved (operationally and reporting); better comprehension of Dialer solution across all business users; ability to make decisions and improve on the fly.
The ease and simplicity of the user interface for my call center reps is superb, I really like the ability to run multiple data lists simutaneously and the multiple caller ID feature.
For a company to be able to offer all this and be one of the most cost effective solutions out there is truly a blessing for call centers.

Cons

Cons

Whenever there were issues, there was a lot of problems that surfaced. Working with Chase for over two years, there was a problem every time, so maybe have more end-user testing before releasing.
Since my company contracted with chase data we can honestly say we have no dislikes.
If I have a problem it is fixed in a timely manner.
  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last review3 months ago

Key features

  • Total features1
  • API
  • Activity Dashboard
  • Ad hoc Reporting
  • Application Integration
  • Auto-Dialer
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Business Intelligence
  • CRM Integration
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Recording
  • Call Routing
  • Call Scripting
  • Call Transfer
  • Caller ID
  • Campaign Analysis
  • Campaign Management
  • Campaign Planning
  • Chat
  • Compliance Management
  • Contact History
  • Customer Database
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Reporting
  • Data Import/Export
  • Employee Communities
  • Escalation Management
  • IVR / Voice Recognition
  • Instant Messaging
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Management
  • Performance Reports
  • Predictive Dialer
  • Productivity Reporting
  • Progressive Dialing
  • Project Notes
  • Quality Control
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real Time Updates
  • Reporting & Statistics
  • Role-Based Permissions
  • Social Media Integration
  • Third Party Integration
  • Voice Mail
  • Total features50
  • API
  • Activity Dashboard
  • Ad hoc Reporting
  • Application Integration
  • Auto-Dialer
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Business Intelligence
  • CRM Integration
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Recording
  • Call Routing
  • Call Scripting
  • Call Transfer
  • Caller ID
  • Campaign Analysis
  • Campaign Management
  • Campaign Planning
  • Chat
  • Compliance Management
  • Contact History
  • Customer Database
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Reporting
  • Data Import/Export
  • Employee Communities
  • Escalation Management
  • IVR / Voice Recognition
  • Instant Messaging
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Management
  • Performance Reports
  • Predictive Dialer
  • Productivity Reporting
  • Progressive Dialing
  • Project Notes
  • Quality Control
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real Time Updates
  • Reporting & Statistics
  • Role-Based Permissions
  • Social Media Integration
  • Third Party Integration
  • Voice Mail

Integrations

  • Total integrationsN/A
  • Dropbox Business
  • Facebook
  • G Suite
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Marketo Engage
  • Microsoft 365
  • Microsoft Outlook
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations4
  • Dropbox Business
  • Facebook
  • G Suite
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Marketo Engage
  • Microsoft 365
  • Microsoft Outlook
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Alteva vs. ChaseData

See how Alteva and ChaseData stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.