Alteva vs CloudTalk Comparison

Overview

Alteva is the leading service provider of cloud communications and collaboration solutions for your business. We deliver...

CloudTalk is a cloud-based call center solution for sales and support teams looking to improve productivity, customer satisfaction,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$15.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

No reviews

5

4

3

2

1

0

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

5

4

3

2

1

103

23

4

2

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

Pros

Pros

Cloudtalk helps us with communication in our company and also with our costumers, we are very happy. Everything is quick and easy, love it.
Super simple to set up and is cross platform so it work just about everywhere. Perfect for a growing ecommerce business like ours since there's room in the product features to scale with our needs.
So I am very satisfied with CloudTalk so why not get it. You will be very satisfied with it.

Cons

Cons

The worst experience ever. First of the app for phone doesn't do sms and the desktop version is horrible It takes over 48 hours or more to get a response from anyone.
A big discomfort is also the inability to change size of window to call - often the disconnect option disappears under the system taskbar and it is really troublesome.
For now, I don't think there is anything negative I have to say about Cloudtalk.
  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last review7 days ago

Key features

  • Total features1
  • API
  • Activity Dashboard
  • Activity Tracking
  • Auto-Dialer
  • Auto-Responders
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Automatic Notifications
  • Business Analysis
  • CRM Integration
  • Call Center Management
  • Call Disposition
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Analysis
  • Campaign Management
  • Commenting
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact History
  • Contact Management
  • Custom Fields
  • Customer History
  • Customizable Caller ID
  • Data Import/Export
  • Data Synchronization
  • Desktop Notifications
  • ERP Integration
  • Employee Communities
  • Fax Management
  • Filtered Views
  • Help Desk Integration
  • IVR / Voice Recognition
  • Monitoring
  • Multi-Channel Communication
  • Multiple User Accounts
  • On-Demand Recording
  • Predictive Dialer
  • Prioritizing
  • Productivity Reporting
  • Progressive Dialing
  • Queue Manager
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Receiving
  • Remote Access
  • Reporting & Statistics
  • Request Routing
  • Role-Based Permissions
  • Sales Integration
  • Skills Assessment
  • Skills Tracking
  • Speech to Text
  • Tagging
  • Third Party Integration
  • User Management
  • Visual Analytics
  • Voice Mail
  • Workflow Management
  • eCommerce Integration
  • Total features71
  • API
  • Activity Dashboard
  • Activity Tracking
  • Auto-Dialer
  • Auto-Responders
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Automatic Notifications
  • Business Analysis
  • CRM Integration
  • Call Center Management
  • Call Disposition
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Analysis
  • Campaign Management
  • Commenting
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact History
  • Contact Management
  • Custom Fields
  • Customer History
  • Customizable Caller ID
  • Data Import/Export
  • Data Synchronization
  • Desktop Notifications
  • ERP Integration
  • Employee Communities
  • Fax Management
  • Filtered Views
  • Help Desk Integration
  • IVR / Voice Recognition
  • Monitoring
  • Multi-Channel Communication
  • Multiple User Accounts
  • On-Demand Recording
  • Predictive Dialer
  • Prioritizing
  • Productivity Reporting
  • Progressive Dialing
  • Queue Manager
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Receiving
  • Remote Access
  • Reporting & Statistics
  • Request Routing
  • Role-Based Permissions
  • Sales Integration
  • Skills Assessment
  • Skills Tracking
  • Speech to Text
  • Tagging
  • Third Party Integration
  • User Management
  • Visual Analytics
  • Voice Mail
  • Workflow Management
  • eCommerce Integration

Integrations

  • Total integrationsN/A
  • Dropbox Business
  • Facebook
  • G Suite
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Marketo Engage
  • Microsoft 365
  • Microsoft Outlook
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations27
  • Dropbox Business
  • Facebook
  • G Suite
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Marketo Engage
  • Microsoft 365
  • Microsoft Outlook
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Alteva vs. CloudTalk

See how Alteva and CloudTalk stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.