Alteva vs Freshcaller Comparison

Overview

Alteva is the leading service provider of cloud communications and collaboration solutions for your business. We deliver...

Freshcaller is a cloud-based modern phone system that helps you in scaling your business without having to worry about the...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$15.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

No reviews

5

4

3

2

1

0

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

4.2

(20)

5

4

3

2

1

9

8

1

2

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
79%
would recommend this app

Pros

Pros

It has a very nice look to it, modern and does a good job of making it easy to integrate across other platforms.
With usage, we found out that the software in par with all the solutions provided with the market and performs excellent.
At present we find the platform easy to use and intuitive but would hope for a stronger integration with Freshdesk going forward.

Cons

Cons

A few of our callers on the last call had some trouble joining the call, but it seems like it was more of a user error than a system error.
When you do have a technical issue or complete service outage it takes DAYS to get a response or any real action toward fixing your problem.
My freshcaller to freshsales connection has been broken for FOUR MONTHS with no ETA of when it will be fixed.
  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last review22 days ago

Key features

  • Total features1
  • API
  • Activity Dashboard
  • Activity Tracking
  • Call Center Management
  • Call Monitoring
  • Call Reporting
  • Call Tracking
  • Call Transfer
  • Conferencing
  • Desktop Notifications
  • Employee Communities
  • Queue Manager
  • Real Time Data
  • Reporting & Statistics
  • Request Routing
  • Status Tracking
  • Text to Speech
  • Voice Mail
  • Total features17
  • API
  • Activity Dashboard
  • Activity Tracking
  • Call Center Management
  • Call Monitoring
  • Call Reporting
  • Call Tracking
  • Call Transfer
  • Conferencing
  • Desktop Notifications
  • Employee Communities
  • Queue Manager
  • Real Time Data
  • Reporting & Statistics
  • Request Routing
  • Status Tracking
  • Text to Speech
  • Voice Mail

Integrations

  • Total integrationsN/A
  • Dropbox Business
  • Facebook
  • G Suite
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations3
  • Dropbox Business
  • Facebook
  • G Suite
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Alteva vs. Freshcaller

See how Alteva and Freshcaller stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.