Alteva vs ShoreTel Comparison

Overview

Alteva is the leading service provider of cloud communications and collaboration solutions for your business. We deliver...

ShoreTel integrates a cloud-based business phone system with a hosted contact center to offer ACD, call recording, queueing,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

No reviews

5

4

3

2

1

0

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

5

4

3

2

1

110

70

21

6

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
93%
would recommend this app

Pros

Pros

They have great service availability and monitoring. The customer support line is superb.
I like have a click to call feature - that's really nice for those of us that spend a lot of time on the phone. It's nice to be able to group people into contacts for easy access.
They offer a full suite of solutions depending on what type of business you are and your exact needs. We have used them for a software/hardware phone solution and have had great success with them.

Cons

Cons

The monthly cost of shortel sky would be my biggest complaint. There are plenty other voip systems that cost less but I guess at the end of the day, you get what you pay for.
The call history feature doesn't always update in real time. Ve seen instances of a missed call not showing up immediately in my call history, making it impossible to promptly return the missed call.
The cell phone app has many bugs and problems at times but other than that, nothing.
  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last review3 months ago

Key features

  • Total features1
  • API
  • Activity Tracking
  • Alerts / Escalation
  • Automatic Lead Distribution
  • Call Center Management
  • Call List Management
  • Call Monitoring
  • Call Routing
  • Call Tracking
  • Call Transfer
  • Caller ID
  • Chat
  • Collaboration Tools
  • Computer Telephony Integration
  • Conferencing
  • Customer Activity Reporting
  • Dashboard Creation
  • Distribution Management
  • Email Integration
  • Employee Communities
  • Employee Database
  • IVR / Voice Recognition
  • Instant Messaging
  • Lead Assignment
  • Lead Distribution
  • Permission Management
  • Predictive Dialer
  • Prioritizing
  • Queue Manager
  • Real Time Data
  • Remote Access
  • Reporting & Statistics
  • Role-Based Permissions
  • SSL Security
  • Two-Way Audio & Video
  • Video Call Recording
  • Video Conferencing
  • Visual Analytics
  • Voice Mail
  • Total features38
  • API
  • Activity Tracking
  • Alerts / Escalation
  • Automatic Lead Distribution
  • Call Center Management
  • Call List Management
  • Call Monitoring
  • Call Routing
  • Call Tracking
  • Call Transfer
  • Caller ID
  • Chat
  • Collaboration Tools
  • Computer Telephony Integration
  • Conferencing
  • Customer Activity Reporting
  • Dashboard Creation
  • Distribution Management
  • Email Integration
  • Employee Communities
  • Employee Database
  • IVR / Voice Recognition
  • Instant Messaging
  • Lead Assignment
  • Lead Distribution
  • Permission Management
  • Predictive Dialer
  • Prioritizing
  • Queue Manager
  • Real Time Data
  • Remote Access
  • Reporting & Statistics
  • Role-Based Permissions
  • SSL Security
  • Two-Way Audio & Video
  • Video Call Recording
  • Video Conferencing
  • Visual Analytics
  • Voice Mail

Integrations

  • Total integrationsN/A
  • Dropbox Business
  • Facebook
  • G Suite
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Marketo Engage
  • Microsoft 365
  • Microsoft Outlook
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations14
  • Dropbox Business
  • Facebook
  • G Suite
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Marketo Engage
  • Microsoft 365
  • Microsoft Outlook
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Alteva vs. ShoreTel

See how Alteva and ShoreTel stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.