Amazon Chime Features

Amazon Chime

Online meeting & video conferencing solution

4.47/5 (47 reviews)

Amazon Chime Feature Summary

  • 1:1 voice calls
  • 1:1 video calls
  • Video conferencing
  • Microsoft Outlook plugin
  • Screen sharing
  • Remote Desktop Control
  • Meeting scheduling
  • Meeting recording
  • Personalized meeting URLs
  • 1:1 chat
  • Chat rooms
  • Message history
  • Tap-to-join
  • Visual roster
  • Drag-and-drop file sharing
  • Availability indicators
  • @mentions
  • Searchable chat history
  • Chat message statuses
  • International dial-in
  • Admin console
  • Active Directory integration

Competitor Feature Comparison

@mentions
API
Active Directory Integration
Availability Indicator
Call Recording
Chat
Collaboration Tools
Conferencing
Drag & Drop Interface
File Transfer
History Tracking
Instant Messaging
Meeting Management
Microsoft Outlook Integration
Remote Control
Search Functionality
Status Reporting
Third Party Integration
Two-Way Audio & Video
Video Call Recording
Video Conferencing
Video Streaming
Learn moreCompare App
@mentions
API
Active Directory Integration
Availability Indicator
Call Recording
Chat
Collaboration Tools
Conferencing
Drag & Drop Interface
File Transfer
History Tracking
Instant Messaging
Meeting Management
Microsoft Outlook Integration
Remote Control
Search Functionality
Status Reporting
Third Party Integration
Two-Way Audio & Video
Video Call Recording
Video Conferencing
Video Streaming
Learn moreCompare App
@mentions
API
Active Directory Integration
Availability Indicator
Call Recording
Chat
Collaboration Tools
Conferencing
Drag & Drop Interface
File Transfer
History Tracking
Instant Messaging
Meeting Management
Microsoft Outlook Integration
Remote Control
Search Functionality
Status Reporting
Third Party Integration
Two-Way Audio & Video
Video Call Recording
Video Conferencing
Video Streaming
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Mobile apps

iOS App


347 reviews

Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


4,463 reviews

Amazon Chime Feature Reviews

25 reviewers had the following to say about Amazon Chime's features:

Anonymous
(Internet company, 1001-5000 employees)

Really great messenger and video chat software, with great integrations

2019-02-07

Everyday video calls / internal team communication

Pros

Never had such great call quality Steadily improves with new features Seamless integration into most AMZN products/softwares & email programs Lightweight program running in the background Browser version available (also see cons)

Cons

There is one persistent bug with plugging in new headphones - you need to rejoin the conversation in order for it to work Browser version can not share screen

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Mithilesh Tiwari

Not recommend To use Amazon Chime

2020-07-21

Earlier we seeing good experince of using Amazon chime but now a days it has lots of problem like audio quality and vedio (if more than 10).

Pros

It is fast and easy to chat more than two contant.

Cons

Recently it started to hang, freeze and low audio call quality.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

4/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Logistics and Supply Chain company, 10001+ employees)

Chime - great messages/calls app

2020-12-06

I use it on a daily basis and it definitely serves the purpose of an easy and useful software to use for messages and call or video calls at work!

Pros

It allows to have calls with up to 100 people, and the sound and video quality is very good!

Cons

The messaging systems could use some improvements, like not deleting some of the text when you're replying to an old message.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Mehran Najafi

Still early to become a mature tool

2020-12-22

Overall I think it is okay for a product which Amazon is working on it.

Pros

It seems simple and easy to use, it shows who are expected to join a call which is very helpful.

Cons

It also does not have integration with email servers.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Computer Software company, 51-200 employees)

Chime - It had lots of bugs and we were unable to use

2020-01-07

Pros

Since we were using AWS, it was completely integrated with our work environment.

Cons

It was one of the worst conferencing tool we have used.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

3/10
Source: Capterra
Helpful?   Yes   No
Read more
Harshil Kharva

My Orientation is on Chime

2020-12-04

Good, outstanding, fabulous, Economical and strong networking experience

Pros

The exciting features i can justify are the chat, group chat, video call, audio call, contact saver and many more.

Cons

A main thing which I can justify which is lacking in the software is only the publicity and marketing of this Chime software. As I came to known from a job purpose but I should also be known to other people. Thus a advertisements were required for this Chime software as the other competitors do.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Richard Gibson

Useful for talking with collaborators

2019-12-10

It was my collaborators decision to use Amazon Chime instead of the video conference provider I use with other collaborators.

Pros

I've been using this software to chat with collaborators in Australia and it's been easy to use

Cons

It lacks some of the capabilities that a well known video chat service offers

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Brittany Russell

Chime could be great but needs some attention it seems

2020-01-16

It got the job done for the period we received it free through our Vonage account however, we didn't feel the need to stay with it when leaving vonage because of the functionality not being great.

Pros

Chat and internal team calls worked seamlessly and were easy.

Cons

It just wasn't self explanatory or easy.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

3/10
Source: Capterra
Helpful?   Yes   No
Read more
jonah yang

Amazon Chime

2018-12-01

Pros

- schedules calls well with gmail - useful for team meetings

Cons

- not very user friendly (people who have never used it before have difficulty learning how to use it and will prefer skype)

Rating breakdown

Ease of use
Features

Time used: Free Trial

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Thiago Santos

A highly understated corporate communications service

2019-06-06

A highly understated corporate communications service with a simple, user-friendly interface, and a remote collaboration tool differentiated from competitors, making it a great choice depending on the company's needs.

Pros

The collaborate remote features available on the tool.

Cons

The lack of integration with the main corporate tools of the market.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Leila Moreira Machado

Indispensable and absolutely functional.

2020-07-01

Communication with customers and employees clearly.

Pros

Today we all need a video conferencing service to keep meetings up to date, especially for companies that have their employees in their home office.

Cons

There is no way to dislike quality service.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Government Administration company, 501-1000 employees)

Good Alternative for Zoom

2020-10-23

It is a great way to connect with others when distance is a must.

Pros

If you are familiar with Zoom or Skype the interface is intuitive and similar enough to not be difficult. Call quality is typically high with little issues experienced.

Cons

The only negative would be that it does not currently offer anything that sets it apart from it's competition. Maybe more robust features will come, and when it does I will gladly change this section.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Akash Agrawal

Easy to use and clear to communicate

2019-09-06

We love it, never have any problems with it and recommend it to all.

Pros

Anyone can share their screen and you can have many people on the call.

Cons

Sometimes people in other companies don't have chime so it can take them a while to get on the call.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Higher Education company, 1001-5000 employees)

Amazon does it again

2020-05-19

Easy to use, easy to learn, a nice all-in-one solution that does exactly what it's supposed to do.

Pros

All-in-one collaboration solution that is easy to use, and feature-rich.

Cons

And I don't love that you can't react to messages. If they added message reactions it would greatly improve this.

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Markus Seniuk

Amazon Chime is a no frills instant messaging and meetings platform

2020-10-09

Overall I quite enjoy using Chime and it is integral to my daily workflow.

Pros

Amazon Chime is simple to use and has a clean interface. Navigating the menus and features is very easy and intuitive.

Cons

I would like the ability to be in multiple meetings at once, with the option to switch audio or video between meetings. The automatic availability feature can be buggy.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Tristan Laugher

Just as good as the best tools for conferencing

2020-12-06

A top tier product that is easy to use.

Pros

Nice clean and easy to use product with fast install and minimal learning curve.Just as good as the best tools for conferencing.

Cons

It is one of many tools out there with only minimal variations.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Internet company, 1-10 employees)

Easy to use

2019-12-05

Amazon Chime is easy to use when you need to have a chat with multiple people at once.

Pros

We didn't use video this time, but audio worked great.

Cons

It's yet another alternative for group communication and I am not sure I need it another time.

Rating breakdown

Ease of use
Features

Time used: Free Trial

Frequency of use: Occasionally

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Daniel Umecker

New User to Chime - Very Happy

2019-01-15

Pros

Between the easy to use interface, integration into some existing applications, and the mobile application, I love it!

Cons

I am a fairly new user and have not found any negatives. I feel I have used it pretty extensively and it has held up great.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Diego Turcios Lara

Amazon Chime a stranger with great potencial

2020-06-28

I wasn't aware of the existence of this application, but I really feel comfortable and used it. I will definitely take into consideration at the moment of recommend it to someone who needs it.

Pros

My colleges and I were a little bit surprise about this link, we weren't aware that Amazon had a video call service.

Cons

One of the things I don't like of Chime is the support for Linux. There's none. You have to used the web version. But in the meantime, there's support for Mac and Windows. So not good from Amazon doing this.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(E-Learning company, 501-1000 employees)

Usefull software

2019-02-14

Pros

I use this tools once, I liked it.

Cons

I really think the tool has very poor design.

Rating breakdown

Ease of use
Features

Time used: Free Trial

Frequency of use: Occasionally

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Patricia mckenzie

This product is not dependable and when there are issues Amazon support team are the absolute worst!

2019-11-06

We have not switched to another product YET...we have not phone to call other products....

Pros

The entire company dislikes this product - nothing at all!

Cons

The Amazon support team is the worst response team I have ever worked within 40 years of customer service. I would not recopmmend this product or anything that Amazon does outside moving product.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
Read more
Bill Chin

Chime is like WebEx

2020-01-04

It's a stable product that my team uses and it fits the build....

Pros

It's an Amazon product so it's straightforward. it's price competitive with other screen share/team collaboration tools out there.

Cons

I logged in via the web client and sometimes, it does not show the screen. I have to use the local host client (install) that gives me the ability to see the screen share and take over the screen. So, depending on browser/security settings it could be flaky.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Indika kularathne

Easy and handy tool

2020-01-01

Pros

Voice quality is very good and clear enough to listen

Cons

Frequant updates make more trouble on the pc

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Occasionally

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Financial Services company, 5001-10000 employees)

Great tool for communicating with peers

2020-11-18

Great tool for communicating.

Pros

It is fast and promotes efficient communication via using their service through app or desktop

Cons

Nothing as such. Sometimes there are network lags when hosting a meeting with more than 10 people. Rest all seems to be fine.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Laura Thorne

AMAZING! The best webinar tool out there

2018-11-23

Exceptional, brilliant, amazing, the must have webinar tool

Pros

- Quality of sound and vision - Collaborative -Managable - Yet to fail on us - Great for presentations - Great for interviews and creating videos

Cons

- Kind of difficult to work sometimes but it is 100% the best tool to use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more