Aspect CXP Pro Features

Aspect CXP Pro

Digital self-service solutions for IVR, text and mobile.

4.5/5 (18 reviews)

Competitor Feature Comparison

API
Activity Dashboard
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Appointment Management
Archiving & Retention
Auto-Responders
Automated Routing
Automatic Call Distribution
Blended Call Center
CRM
Call Center Management
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scripting
Call Transfer
Campaign Management
Chat/Messaging
Communication Management
Computer Telephony Integration
Conferencing
Customer Database
Customer History
Customer Service Analytics
Customizable Branding
Customizable Forms
Customizable Templates
Drag & Drop
Email Management
Event Triggered Actions
Feedback Management
HIPAA Compliant
IVR / Voice Recognition
Inbound Call Center
Knowledge Base Management
Live Chat
Macros/Templated Responses
Manual Dialer
Multi-Channel Communication
Multi-Channel Management
Multi-Language
Multiple Scripts
Multiple User Accounts
Outbound Call Center
PCI Compliance
Performance Metrics
Phone Key Input
Predictive Dialer
Progressive Dialer
Queue Management
Real Time Analytics
Real Time Reporting
Real-Time Chat
Real-time Updates
Reporting & Statistics
Reporting/Analytics
Rules-Based Workflow
SMS Messaging
Self Service Portal
Service Level Agreement (SLA) Management
Social Media Integration
Support Ticket Management
Support Ticket Tracking
Survey/Poll Management
Surveys & Feedback
Tagging
Template Management
Text to Speech
Third Party Integrations
Virtual Assistant
Voice Customization
Voice Mail
Workflow Configuration
Workflow Management
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API
Activity Dashboard
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Appointment Management
Archiving & Retention
Auto-Responders
Automated Routing
Automatic Call Distribution
Blended Call Center
CRM
Call Center Management
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scripting
Call Transfer
Campaign Management
Chat/Messaging
Communication Management
Computer Telephony Integration
Conferencing
Customer Database
Customer History
Customer Service Analytics
Customizable Branding
Customizable Forms
Customizable Templates
Drag & Drop
Email Management
Event Triggered Actions
Feedback Management
HIPAA Compliant
IVR / Voice Recognition
Inbound Call Center
Knowledge Base Management
Live Chat
Macros/Templated Responses
Manual Dialer
Multi-Channel Communication
Multi-Channel Management
Multi-Language
Multiple Scripts
Multiple User Accounts
Outbound Call Center
PCI Compliance
Performance Metrics
Phone Key Input
Predictive Dialer
Progressive Dialer
Queue Management
Real Time Analytics
Real Time Reporting
Real-Time Chat
Real-time Updates
Reporting & Statistics
Reporting/Analytics
Rules-Based Workflow
SMS Messaging
Self Service Portal
Service Level Agreement (SLA) Management
Social Media Integration
Support Ticket Management
Support Ticket Tracking
Survey/Poll Management
Surveys & Feedback
Tagging
Template Management
Text to Speech
Third Party Integrations
Virtual Assistant
Voice Customization
Voice Mail
Workflow Configuration
Workflow Management
Visit WebsiteCompare App
API
Activity Dashboard
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Appointment Management
Archiving & Retention
Auto-Responders
Automated Routing
Automatic Call Distribution
Blended Call Center
CRM
Call Center Management
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scripting
Call Transfer
Campaign Management
Chat/Messaging
Communication Management
Computer Telephony Integration
Conferencing
Customer Database
Customer History
Customer Service Analytics
Customizable Branding
Customizable Forms
Customizable Templates
Drag & Drop
Email Management
Event Triggered Actions
Feedback Management
HIPAA Compliant
IVR / Voice Recognition
Inbound Call Center
Knowledge Base Management
Live Chat
Macros/Templated Responses
Manual Dialer
Multi-Channel Communication
Multi-Channel Management
Multi-Language
Multiple Scripts
Multiple User Accounts
Outbound Call Center
PCI Compliance
Performance Metrics
Phone Key Input
Predictive Dialer
Progressive Dialer
Queue Management
Real Time Analytics
Real Time Reporting
Real-Time Chat
Real-time Updates
Reporting & Statistics
Reporting/Analytics
Rules-Based Workflow
SMS Messaging
Self Service Portal
Service Level Agreement (SLA) Management
Social Media Integration
Support Ticket Management
Support Ticket Tracking
Survey/Poll Management
Surveys & Feedback
Tagging
Template Management
Text to Speech
Third Party Integrations
Virtual Assistant
Voice Customization
Voice Mail
Workflow Configuration
Workflow Management
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Aspect CXP Pro Feature Reviews

16 reviewers had the following to say about Aspect CXP Pro's features:

Prashant A.

CXP - A great IVR platform

2019-07-31

We have been using CXP ( since Voxeo VoiceObjects 10 version) and have many customers on the CXP platform. Working on the platform 8+ year now.

Pros

Easy to code, implement and support Great version control mechanism Love the BUI

Cons

The reports are not easily customizable in SAP BusinessObjects.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Justin J.

CXP Review

2018-12-07

Pros

Eclipse base, and a pretty straight forward method for developing call flows.

Cons

Not an intuitive design process with cumbersome variable handling.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

3/10
Source: Capterra
Helpful?   Yes   No
Read more
Stefan M.

I have worked with CXP Pro for years and it always provided all the functionality I needed.

2017-06-16

Pros

On application level CXP writes statistics and other session data in a fully BI data model compliant database scheme.

Cons

Over the years the product got improved further and further and topics or issues I could have mentioned as a possible contra in the past have been fixed or changed step by step.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Aspect Software


Thank you for taking the time to review Aspect CXP Pro. We are ecstatic to get such positive feedback and the 5-star rating! We appreciate your feedback and have forwarded your comments to our internal teams for review. -The Aspect Team

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Cobus G.

Aspect CXP can be downloaded and demos configured free of charge. Deployments are seamless.

2017-06-09

This is one solution for a complete omni-channel, multi channel customer experience platform.

Pros

One application can be developed with Voice, ITR/Text and mobile web capabilities.

Cons

However, it is necessitated by the feature and channel rich environment.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Aspect Software


Thank you for taking the time to review Aspect CXP Pro. We are happy to hear that your deployment has been seamless and that you are getting so much benefit from the solution! We have forwarded all of your feedback to our internal teams to review. Thank you for being an Aspect partner - we truly value our relationship with you. -The Aspect Team

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Mike P.

Ease of use

2017-08-24

Pros

When I called Customer support representative, he said Aspect could meet our needs, he laid out a plan and we met over the plan and implemented.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Source: Capterra
Helpful?   Yes   No

Response from Aspect Software


Thank you so much for your 5 star rating of Aspect CXP Pro! We really appreciate you taking the time to provide your feedback and will pass it along internally.

-The Aspect Team

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Randall H.

I do scripts in CXP for customer menus, data dips, etc.

2017-05-07

Centralized IVR functionality, but with regional hardware deployment.

Pros

The Eclipse interface is pretty easy to use for development.

Cons

With the distributed database, it can be very slow to import projects and deploy.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Aspect Software


Thank you for taking the time to review Aspect CXP Pro. We are glad to hear that you find the solution easy to use for development. We appreciate your constructive feedback as well, and have forwarded your comments on to our internal teams so we can continue to improve our solutions. Thank you for being an Aspect customer - we truly value our relationship with you. -The Aspect Team

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Chad W.

Industry Standard for IVR

2019-07-30

Pros

We make 1+ million outbound calls per month and implemented a custom detection module to determine answer machine versus human detection.

Cons

Slower than peers in the market to certify with new releases from Nuance for speech recognition and text to speech.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Chuck L.

CXP: The Right Way to Develop Omni-channel/Multi-lingual Interactions

2017-08-24

Connecting our Customers to the Services they need...easily and universally

Pros

It has its own tester and debugger capable of voice, web, and mobile phone simulations.

Cons

I prefer the Aspect CXP Developer IDE over the Web Developer. In my opinion, the Web Developer isn't quite as powerful as the Eclipse IDE.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Aspect Software


Thank you so much for the 5-star rating for Aspect CXP Pro. We are thrilled to hear that you are so happy with the solution and will pass this information on to the relevant teams.

-The Aspect Team

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Michael M.

Experience from previous organization generally positive.

2017-05-07

Transformed our operations leap frogging from current to a more advanced state.

Pros

Very User friendly and easily customizable graphics, content and layout.

Cons

Perhaps it needs to include some features already available with competition / market. It is priced above market.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Jason D.

CXP is a great IDE for developing omni-channel service applications

2018-04-25

Pros

Single applciation view, Natural Language, use of the BUI to enable Business Users to make configuration changes on the fly

Cons

No real complaints.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Aspect Software


Jason - thank you for taking the time to review Aspect CXP Pro and for the high marks! We are pleased to hear that you are happy with the solution, and appreciate your feedback on the voicexml browser. Your input will be forwarded on to our internal teams to review so we can continue to improve our solutions. -The Aspect Team

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Suzanne J.

good working experience with ASPECT team to design and build the product for out call center. lis

2018-04-24

Pros

The product is easy to use.

Cons

I have yet to find anything that I don't really like , too soon. The design process was long, but we'll see if we see we get the savings we hope to get out of the product

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Occasionally

Source: Capterra
Helpful?   Yes   No

Response from Aspect Software


Suzanne,
Thank you for taking the time to review Aspect CXP Pro. We appreciate your feedback and will forward it on to our internal teams for review.
-The Aspect Team

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Jimmy I.

CXP is an amazing product rich with plenty of features

2018-04-25

Ease of setting up my IVR menu.

Pros

Rich in features... Ease of use... Simple to learn... Ability to test quickly. I love the hosted solution.

Cons

I could use more courses and finding some sort of blog/communication board describing solutions.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Aspect Software


Jimmy - thank you for taking the time to review Aspect CXP Pro and for the high rating! We love hearing that the product is "amazing" and that you like the features, ease of use, and ability to test quickly. We also appreciate your feedback on more courses or documentation. Your input will be forwarded on internally and a product expert will likely reach out to you to follow up. Thanks again! -The Aspect Team

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Mauricio V.

Fantastic experience! We're able to create amazing interactive applications in minutes!

2017-05-07

Flexibility, scalability and elasticity come to mind first.

Pros

The flexibility to create innovative customer engagement applications by integrating all our telephony needs in a single platform.

Cons

Some outages lately have affected customer experience. The Aspect team was always responsive and able to provide all necessary information to be able to deal with the outages.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Aspect Software


Thank you for taking the time to review Aspect CXP Pro. The team here at Aspect is thrilled to hear that you have had such a fantastic experience and gave us such high marks! We appreciate your feedback and we have forwarded your comments on to our internal teams for review. Thank you for being an Aspect customer - we truly value our relationship with you. -The Aspect Team

Read more
Tim M.

The product is very reliable and pretty easy to use.

2018-04-25

Pros

ease of use...good functionality, customer support is very good, system up time and reliability is very good,

Cons

Our product is due for an upgrade. Cost is a factor. Looking forward to getting on the cloud if the right price can be negotiated.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Aspect Software


Tim - thank you for taking the time to review Aspect CXP Pro. We appreciate your feedback and will forward it on to our internal teams so that they can reach out regarding the upgrade. Thanks again for your input! -The Aspect Team

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Anonymous
(Consumer Services company, 10001+ employees)

Great Tool

2019-07-30

Amazing experience!

Pros

Easy to use and powerfull information to decide actcions

Cons

The price and business model can be improved

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Government Administration company, 10001+ employees)

Bringing development in-house

2018-12-14

Pros

CXP is powerful enough to facilitate the types of interactions we need with participants, and yet easy enough for non-programmers to use.

Cons

The software still needed some level of technical competence to navigate and setup on hosting servers.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more