Aspect Quality Management Reviews

Aspect Quality Management

Call quality monitoring & management for call centers

4.1/5 (10 reviews)

Robert Glover

Good experience, its a flagship product for qualithy management

Used daily for 2+ years
Reviewed 2018-04-25
Review Source: Capterra

The UI is very intiuitive and easy to use, They have a solid product; however it's very difficult to get customer issues resolved. They pay well, however they are very difficult to deal with on actually getting paid your bonus, you have to fight with them on every metric to prove you accomplished it. It's a technology company owned by venture capitalists." We always fair in treatment - they were very understanding when I was let go and had a great severance package" The incredible amount of knowlegde and training I have obtained. I have had an opportunity to work at the largest banks in the world and have them listen to what I have to say at the age of 33. Multiple campuses to support and worked there during a complete cutover of networking, great challenge

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Aspect Quality Management

Call quality monitoring & management for call centers

Allison Corley

Easy to use, everything in one place, great layout.

Used daily for 2+ years
Reviewed 2018-05-10
Review Source: Capterra

I enjoy the ease of maneuvering around the application. The layout is great, both aesthetically and functionally.

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Aspect Quality Management

Call quality monitoring & management for call centers

Gerald Salazar

Aspect

Used daily for 1-2 years
Reviewed 2018-12-05
Review Source: Capterra

More than welcome with the improvements shown lately.It has brought great enhancements, specially for those working in a contact center environment, simplifying a lot of data in a few seconds, provides accurate data in terms of retrieving staffing, call volume, and trends, this tool is key for businesses successful since it brings everything summarized in this tool , additionally reports taken from the tool guarantee profitability as well when it comes to present scenarios and variability to clients.

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Aspect Quality Management

Call quality monitoring & management for call centers

Steve Bluhm

Comprehensive recording/scoring system for contact center quality management

Used daily for 2+ years
Reviewed 2018-04-25
Review Source: Capterra

Accurate call recordings and great search capabilities.The search and filter capabilities are very good to find the calls you are you looking for in order to review quickly

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Aspect Quality Management

Call quality monitoring & management for call centers

Brandon Grigsby

Aspect's Quality Management products have been vital to our quality control.

Used weekly for 2+ years
Reviewed 2017-06-07
Review Source: Capterra

Ease of use, accessibility to calls, and reliability.It's easy to use, intuitive, and reliable. I really like the new workforce optimization quality over the traditional AQM hosted platform, it's made numerous enhancements to benefit the users.

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Aspect Quality Management

Call quality monitoring & management for call centers

Shiva Gorthi

The product works however the upstream systems make it less functional and useful

Used other for 2+ years
Reviewed 2018-04-25
Review Source: Capterra

The quality management team likes the ability to score and share the details with the agents and supervisors. Scoring feature is user friendly.

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Aspect Quality Management

Call quality monitoring & management for call centers

Janelle Hernandez

Increase my productivity . Better reportering. Increase the number of monitoring.

Used daily for 1-2 years
Reviewed 2017-05-09
Review Source: Capterra

Reports and formats are most friendly. the info is share to team easier. Hability to coaching quick.

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Aspect Quality Management

Call quality monitoring & management for call centers

Abad Ortega

AQM is user friendly and easy to self learn.

Used monthly for 2+ years
Reviewed 2018-04-24
Review Source: Capterra

Great ability to find and zone in on different type of calls for coaching.I like all of the options available to search by or identify a call or recording. It is easy to use, understand and use.

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Aspect Quality Management

Call quality monitoring & management for call centers

Allison Corley

The Aspect Quality Management tool has been quite disappointing since moving to the cloud. Not good.

Used daily for 6-12 months
Reviewed 2017-06-07
Review Source: Capterra

I like the ease of use, and how user-friendly it is to create searches, play call recordings, and score calls.

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Aspect Quality Management

Call quality monitoring & management for call centers

Manuel Quintero

Very good, asfter setup was completet it works great

Used weekly for 6-12 months
Reviewed 2017-05-09
Review Source: Capterra

dependability, it allows for very good final user acceptance, and overall system performance. Agent adaptation was great

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Aspect Quality Management

Call quality monitoring & management for call centers