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CallCabinet

Compliance call recording, QA, agent evaluation and more.

Table of Contents

CallCabinet - 2025 Pricing, Features, Reviews & Alternatives

What is CallCabinet?

With a proven track record in the world’s most heavily regulated industries, CallCabinet simplifies compliance, quality assurance and business intelligence for any enterprise. From 10 to 10,000 users or more, CallCabinet records every audio, video and screen interaction. It is also certified for the world’s most popular unified communications platforms including Microsoft Teams, Cisco, Zoom and many more.

Desktop phones, softphones, cell phones or any combination thereof are accurately recorded. Whether on-premise, cloud or hybrid, CallCabinet securely stores recordings using military-grade 256-bit AES encryption. Storage is unlimited and recording data is accessible 24/7 through its five nines (99.999%) uptime. Comprehensive searching and filtering functionality allow users to search, sort and locate calls simply and effectively.

Flexible pricing packages enable enterprises to scale with growth, while every compliance call recording plan includes:

- Unlimited recordings and storage

- 256-bit AES rotating encryption

- Redundancy (local and geographical)

- Unified location data sovereignty

- Custom retention policies

- Multi-factor authentication

- Granular user-based permissions

- Call playback

- Call flagging

- Searchable call tagging

- Call notes

- Agent and team grouping capabilities

- Basic API support

- Multi-language support

Forget basic compliance, with CallCabinet your enterprise can be compliant to the core even in the world’s most heavily regulated industries.

Benefits of using CallCabinet

- Compliance for every industry: Includes GDPR, PCI, HIPAA, FCA, Dodd-Frank, MiFID II, POPI and more.

- Certified integration: Use with Microsoft Teams, Cisco, Zoom, BroadSoft and many more.

- Military-grade security: Utilize 256-bit AES rotating encryption.

- Redundant and resilient: Record using two capture points to ensure redundancy and resilience.

- Endless power and storage: Take advantage of unlimited cloud storage.

- Data sovereignty: Store recordings in data centers across six continents

- PCI DSS compliance: AI-driven redaction, API call redaction or manual intervention options.

- Keep your data: Access your data 24/7/365 without the barrier of proprietary encoding formats.

- Unbeatable uptime: Expect reliability with an uptime of 99.999%, which is as close to perfect as we're allowed to claim.

Starting from

Per month

Alternatives with better value for money

CallCabinet's features

Features rating:

4.9

(13)

Activity Dashboard

(0)

Activity Tracking

(0)

Archiving & Retention

(0)

Call Tagging

(0)

Call Transcription

(0)

Computer Telephony Integration

(0)

Customizable Reports

(0)

Event Triggered Actions

(0)

File Transfer

(0)

On-Demand Recording

(0)

Recording

(0)

Scheduled Recording

(0)

Third-Party Integrations

(0)

CallCabinet alternatives

CallCabinet

4.6

(13)

Starting from

Per month

Free trial

Free version

Ease of Use

4.7

Features

4.9

Value for Money

4.6

Customer Support

4.5

3CX

4.4

(444)

visit website

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.4

Features

4.4

Value for Money

4.3

Customer Support

4.1

CallTrackingMetrics

4.6

(130)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.6

Value for Money

4.5

Customer Support

4.5

HSI Donesafe

4.7

(81)

visit website

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.6

Features

4.6

Value for Money

4.7

Customer Support

4.5

CallCabinet pricing

Value for money rating:

4.6

Starting from

Per month

Pricing details

Subscription

Free trial

Free plan

Pricing range

view pricing plans

CallCabinet integrations (8)

Top integrations

CallCabinet support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

Knowledge Base

FAQs/Forum

24/7 (Live rep)

Phone Support

Email/Help Desk

Chat

Training options

Documentation

Live Online

Videos

Webinars

CallCabinet reviews

Overall rating

4.6

Positive reviews

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend9.2/10

Rating distribution

Pros

“Simplicity of use yet very rich in functionality to make life easier. The quality control aspects are excellent.”

Verified reviewer

Anonymity request

“Amazing call recording software. So easy to to install and really cost effective.”

Andrew B.

Call Center manager

“Using the quality control module on to our voice recording has improved our overall quality.”

Richard G.

Business Development

Cons

“There is very little, if anything, that I dislike about CallCabinet.”

George B.

Manager Business Development

“Had trouble installing the software and was passed around from agent to agent with no solution.”

Justin B.

Owner

“At times I feel that the options to filter on when you search for calls are a bit limited and with more filter options it might take less time to trace calls.”

Renthea G.

Deputy Operations Manager

Read all reviews

CallCabinet FAQs

Q. What type of pricing plans does CallCabinet offer?

CallCabinet has the following pricing plans:
Starting from: $49.00/month
Pricing model: Subscription
Free Trial: Available

These products have better value for money

Q. Who are the typical users of CallCabinet?

CallCabinet has the following typical customers:
Large Enterprises, Mid Size Business, Small Business

Q. What languages does CallCabinet support?

CallCabinet supports the following languages:
English, Chinese (Simplified), French, German, Greek, Hebrew, Indonesian, Portuguese, Russian, Spanish

Q. Does CallCabinet support mobile devices?

CallCabinet supports the following devices:
Android, iPad, iPhone

Q. Does CallCabinet offer an API?

No, CallCabinet does not have an API available.

Q. What other apps does CallCabinet integrate with?

CallCabinet integrates with the following applications:
Webex Suite, Callture, Microsoft Teams, Cisco BroadWorks, Microsoft 365, Asterisk, Cisco Jabber

Q. What level of support does CallCabinet offer?

CallCabinet offers the following support options:
Knowledge Base, FAQs/Forum, 24/7 (Live rep), Phone Support, Email/Help Desk, Chat