Atmos Software Pricing & Features

Atmos

Scalable call recording & agent evaluation solution

4.62/5 (13 reviews)

Atmos overview

Atmos by CallCabinet is a cloud-based call recording and quality management software that offers a scalable solution for Telco, Internet Telephony Service Providers (ITSP) and businesses of all sizes. Atmos’ technology allows users to record calls, then store them in a secure and compliant environment. To ensure that all calls are stored and managed securely, Atmos supports 256bit encryption and offers Microsoft Azure Cloud Storage.

Atmos allows users to retrieve calls easily via an HTML5 portal. The HTML5 interface provides users with central and flexible access to recorded calls. As a web-based application, Atmos allows users to access calls from any location, on any internet-enabled device. In addition to call recording and call storage management, Atmos facilitates agent evaluation with agent assessment tools.

Further features supported by Atmos include multiple time zones and multiple recording locations. Atmos’ searching and filtering functionality allows users to search, sort and locate calls simply and effectively. Atmos also supports integration with most telephony systems as well as Microsoft Skype for Business, Asterisk, and Office 365.
www.callcabinet.com

Pricing

Pricing options
Value for money

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 8 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa

Supported languages

English
Atmos screenshot: Review stats on call activity Call Recording & Compliance | CallCabinetAtmos screenshot: Display call lists with information including agent names, numbers and site locationsAtmos screenshot: Access call details and review call logsAtmos screenshot: Evaluate agent activity to maintain quality control Atmos screenshot: Log in to Atmos securely on mobile devices using device number and UIDAtmos screenshot: Manage account and view terms of service on mobile

Atmos reviews

Value for money
Features
Ease of use
Customer support
  4.6
  4.8
  4.7
  4.5
Renthea Genis

I find the software easy to use. Whenever I have an issue the helpdesk is quick to respond

Used daily for 2+ years
Reviewed 2018-03-28
Review Source: Capterra

The software is quite easy to understand and use. When I train new staff to use the software they have no difficulty in using the application.

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Atmos

Scalable call recording & agent evaluation solution

Richard Green

Using the quality control module on to our voice recording has improved our overall quality

Used daily for 6-12 months
Reviewed 2018-04-03
Review Source: Capterra

The fact that it supports legacy, SIP and Skype calls means we can have one systems for all workers independent of where they are and what current telephone system they may have. Add to this the quality control module it has improved both the quality and performance of both outbound telesales as well as inbound customer services

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Atmos

Scalable call recording & agent evaluation solution

Andrew Blakemore

Amazing call recording software. So easy to to install and really cost effective

Used daily for 6-12 months
Reviewed 2018-04-05
Review Source: Capterra

Cost effective solution and better than the other products I have tried.Cost effected and scaled with my business. Also a simple interface and easy to use. I can easily evaluate my agents performance.

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Atmos

Scalable call recording & agent evaluation solution

Larry Sherman

Atmos has been fantastic for our legal business

Used daily for 6-12 months
Reviewed 2017-09-27
Review Source: Capterra

We have been using Atmos for a few months, I am amazed at what we get for our money, we pay less for a top-notch call recording solution, we were quoted more by everyone else we spoke to.

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Atmos

Scalable call recording & agent evaluation solution

Alan Ber

My experience will CallCabinet and its technology was fantastic.

Used weekly for 1-2 years
Reviewed 2018-04-04
Review Source: Capterra

Fully access to our recording and the ability to start understand some facts of our businessThe CallCabinet software was fantastic.The system delivered on every promise.The cost of the system was significantly less than any other product in the market and yet its delivery and functionality was far a head of anything we have seen and demonstrated.

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Atmos

Scalable call recording & agent evaluation solution

Atmos pricing

Pricing options
Free trial
Subscription

Contact CallCabinet directly for detailed pricing information.

Pricing Comparison

How does Atmos compare with other Communications apps?

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Atmos



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Atmos Pricing Reviews

Pros
  • Simplicity of use yet very rich in functionality to make life easier. The quality control aspects are excellent. Great value .
  • Cost effected and scaled with my business. Also a simple interface and easy to use. I can easily evaluate my agents performance.
  • The CallCabinet software was fantastic.The system delivered on every promise.The cost of the system was significantly less than any other product in the market and yet its delivery and functionality was far a head of anything we have seen and demonstrated.
  • The simplicity and user friendliness of the system made it easy for us to navigate around and it further allowed us to see the additional value as a business we could get out of our recording.The upfront new dash board gave us immediate and valuable information.
Cons
  • There is nothing negative that we found about the CallCabinet systems,in fact it is so far a head of the rest of the market.
  • No complaints yet and we've been using the software for around 10 months. We're looking forward to the new version going live in a week.
  • For our use we have not yet ran into anything I would change. I'm sure future versions will keep adding quality functionality before I realize we need it.
  • Given the importance of recording calls in our environment,there is nothing negative to say.The software and the value add it gives the user makes it so far ahead of any of its competitors.
90%
recommended this to a friend or a colleague

Atmos features

Activity Dashboard
Call Recording
Third Party Integration

API (129 other apps)
Automatic Notifications (51 other apps)
CRM Integration (60 other apps)
Call Monitoring (52 other apps)
Call Reporting (50 other apps)
Call Routing (62 other apps)
Call Transfer (58 other apps)
Caller ID (58 other apps)
Chat (72 other apps)
Conferencing (69 other apps)
Instant Messaging (55 other apps)
Live / Video Conferencing (50 other apps)
Monitoring (51 other apps)
Receiving (53 other apps)
Reporting & Statistics (56 other apps)
SMS Integration (49 other apps)
Voice Mail (50 other apps)

Competitor Feature Comparison

Mobile apps

iOS App

0 reviews

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Requires iOS 9.3 or later. Compatible with iPhone, iPad, and iPod touch.

Videos and tutorials

Additional information for Atmos

Key features of Atmos

  • Screen activity recording
  • Event-triggered recording
  • Distributed call recording
  • Archiving
  • Recording bookmarking
  • Scheduled recording
  • Call recording
  • Activity monitoring
  • Activity logging
  • Enhanced voice recording
  • Compliance management
  • Graphical data presentation
  • Activity dashboard
  • Quality assurance
  • Notes
  • Agent evaluation
  • Email management
  • Automated evaluation
  • Multiple geographical locations
  • Multiple time zones
  • Multiple recording locations
  • Search, sort & locate calls
  • Third party integrations

Benefits

Users can record all calls with Atmos’ enhanced voice recording technology and evaluate agents with quality assurance tools.

Atmos allows users to store and manage calls securely and compliantly with 256bit encryption and Microsoft Azure cloud storage.

Users have simple and central access to recordings through the Atmos HTML5 portal.

Operating as a web-based application, Atmos gives users the flexibility to manage calls and agent evaluations on any internet-enabled device.

Atmos’ search and filter functionality enables users to search, sort and locate calls and recordings conveniently.