CallCabinet Features

CallCabinet

Scalable call recording & agent evaluation solution

4.62/5 (13 reviews)

Competitor Feature Comparison

Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
Archiving & Retention
Auto-Dialer
Automated Scheduling
Automatic Call Distribution
CRM
Call Center Management
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Tagging
Call Tracking
Call Transfer
Chat/Messaging
Communication Management
Compliance Management
Computer Telephony Integration
Contact Management
Event Triggered Actions
File Transfer
HTML5 Technology
Knowledge Base Management
Multi-Location
Multiple Parties
On-Demand Recording
Quality Assurance
Quality Control
Real Time Analytics
Real Time Reporting
Recording
Records Management
Remote Access/Control
Reporting/Analytics
SMS Messaging
SSL Security
Scheduled Recording
Search/Filter
Self Service Portal
Third Party Integrations
VoIP
VoIP Connection
Voice Mail
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Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
Archiving & Retention
Auto-Dialer
Automated Scheduling
Automatic Call Distribution
CRM
Call Center Management
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Tagging
Call Tracking
Call Transfer
Chat/Messaging
Communication Management
Compliance Management
Computer Telephony Integration
Contact Management
Event Triggered Actions
File Transfer
HTML5 Technology
Knowledge Base Management
Multi-Location
Multiple Parties
On-Demand Recording
Quality Assurance
Quality Control
Real Time Analytics
Real Time Reporting
Recording
Records Management
Remote Access/Control
Reporting/Analytics
SMS Messaging
SSL Security
Scheduled Recording
Search/Filter
Self Service Portal
Third Party Integrations
VoIP
VoIP Connection
Voice Mail
Visit WebsiteCompare App
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
Archiving & Retention
Auto-Dialer
Automated Scheduling
Automatic Call Distribution
CRM
Call Center Management
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Tagging
Call Tracking
Call Transfer
Chat/Messaging
Communication Management
Compliance Management
Computer Telephony Integration
Contact Management
Event Triggered Actions
File Transfer
HTML5 Technology
Knowledge Base Management
Multi-Location
Multiple Parties
On-Demand Recording
Quality Assurance
Quality Control
Real Time Analytics
Real Time Reporting
Recording
Records Management
Remote Access/Control
Reporting/Analytics
SMS Messaging
SSL Security
Scheduled Recording
Search/Filter
Self Service Portal
Third Party Integrations
VoIP
VoIP Connection
Voice Mail
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Mobile apps

iOS App


2 reviews

Requires iOS 9.3 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


0 reviews

CallCabinet Feature Reviews

12 reviewers had the following to say about CallCabinet's features:

Zvina M.

Very happy with the pre-sales and integrations support. About to go LIVE! Yay

2018-03-23

Pros

Easy to follow and understand, very logical flow of the interface. We've had multiple custom integration requests but were well accommodated.

Cons

Interested in seeing the ease of third-party API integration but based on current experience, confident this too won't be a challenge.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
Larry S.

Atmos has been fantastic for our legal business

2017-09-27

Pros

We have been using Atmos for a few months, I am amazed at what we get for our money, we pay less for a top-notch call recording solution, we were quoted more by everyone else we spoke to.

Cons

I really dont have any cons for this product, if anything I would like to see some text to speech analytics .

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from CallCabinet


Thank you Larry!

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Renthea G.

I find the software easy to use. Whenever I have an issue the helpdesk is quick to respond

2018-03-28

Pros

The software is quite easy to understand and use.

Cons

At times I feel that the options to filter on when you search for calls are a bit limited and with more filter options it might take less time to trace calls.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
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Richard G.

Using the quality control module on to our voice recording has improved our overall quality

2018-04-03

Pros

Add to this the quality control module it has improved both the quality and performance of both outbound telesales as well as inbound customer services

Cons

Whilst for Skype and some SIP systems just require a software download for some of the legacy systems it took some time to get the integration right.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
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Alan B.

The simplicity of the system made it easy to operate and see the immediate value.

2018-04-04

Pros

The simplicity and user friendliness of the system made it easy for us to navigate around and it further allowed us to see the additional value as a business we could get out of our recording.The upfront new dash board gave us immediate and valuable information.

Cons

Given the importance of recording calls in our environment,there is nothing negative to say.The software and the value add it gives the user makes it so far ahead of any of its competitors.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Alan B.

My experience will CallCabinet and its technology was fantastic.

2018-04-04

Fully access to our recording and the ability to start understand some facts of our business

Pros

The CallCabinet software was fantastic.The system delivered on every promise.The cost of the system was significantly less than any other product in the market and yet its delivery and functionality was far a head of anything we have seen and demonstrated.

Cons

There is nothing negative that we found about the CallCabinet systems,in fact it is so far a head of the rest of the market.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Glen H.

Awesome service. Cust support rep has been great to work with!

2018-03-20

Pros

I highly recommend using Call Cabinet.

Cons

I really don't have any complains yet. I'm new to using the software and the customer support has been great with walking me through everything.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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George B.

Simply Amazing

2018-02-27

Pros

The quality of the recording is superior to any other software that I've used over the past years.

Cons

There is very little, if anything, that I dislike about CallCabinet. It provides every aspect of what our Business Development Team needs to continually improve and can be scaled to meet a one person team up to several hundreds.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Andrew B.

Amazing call recording software. So easy to to install and really cost effective

2018-04-05

Cost effective solution and better than the other products I have tried.

Pros

Also a simple interface and easy to use.

Cons

We're looking forward to the new version going live in a week.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Justin B.

I find the interface visually appealing, but integration was weak and support was very slow.

2018-08-21

Had trouble installing the software and was passed around from agent to agent with no solution. I feel that the support service was pretty weak for such a high ticket item.

Pros

Nice visual design Has good archiving features

Cons

Installation process is complicated. Interface seems laggy

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Weekly

Likelihood to recommend

3/10
Source: Capterra
Helpful?   Yes   No
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Anonymous
A verified reviewer

Excellent offering easy to use and function rich ! Highly recommended

2018-04-06

Pros

The quality control aspects are excellent.

Cons

For our use we have not yet ran into anything I would change. I'm sure future versions will keep adding quality functionality before I realize we need it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Anonymous
A verified reviewer

Very happy with the product.

2018-03-22

Pros

Seamless integration with our phone system.

Cons

None I can think of. This product is fantastic. Very happy customer. Kudos to the product designers and the team that supports it!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more