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CallCabinet

Compliance call recording, QA, agent evaluation and more.

(1)

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CallCabinet Reviews

Overall rating

4.6

/5

13

Rating criteria

  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.2/10

Reviews by rating

Pros and cons

Simplicity of use yet very rich in functionality to make life easier. The quality control aspects are excellent.
Add to this the quality control module it has improved both the quality and performance of both outbound telesales as well as inbound customer services.
Amazing call recording software. So easy to to install and really cost effective.
There is very little, if anything, that I dislike about CallCabinet.
Had trouble installing the software and was passed around from agent to agent with no solution.
At times I feel that the options to filter on when you search for calls are a bit limited and with more filter options it might take less time to trace calls.
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13 reviews

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