AuguTech Features

AuguTech

Hosted predictive dialer & integrated PBX phone system

4.8/5 (5 reviews)

AuguTech Feature Summary

  • Blended call center
  • Call monitoring
  • Call recording
  • Call results
  • Call transfer
  • Callback scheduling
  • Campaign specific called ID
  • Contact management
  • FCC compliance
  • FTC compliance
  • Lead capture
  • Lead management
  • Campaign management
  • Escalation management
  • IVR/voice recognition
  • Manual dialer
  • Outbound call center
  • Predictive dialer
  • Premise-based call center
  • Progressive dialer
  • Virtual call center
  • Preview dialing
  • Voice messages
  • Detailed campaign reports
  • Automatic CRM pop-up window
  • Call forwarding and call routing
  • Dynamic call scripts
  • Whisper coaching
  • Edit, share, and save CRM record
  • Built-in CRM
  • Import and create call lists
  • Automatically control opt in opt out
  • Unlimited call sub-lists and groups
  • Search CRM contacts
  • Save custom CRM fields
  • CRM integration

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Call Monitoring (73 other apps)
Call Recording (105 other apps)
Call Reporting (64 other apps)
Call Routing (80 other apps)
Call Transfer (74 other apps)
Caller ID (72 other apps)
Chat (87 other apps)
Conferencing (77 other apps)
Instant Messaging (68 other apps)
Monitoring (67 other apps)
Real Time Analytics (58 other apps)
Real Time Reporting (59 other apps)
Reporting & Statistics (91 other apps)
Third Party Integration (97 other apps)
Video Conferencing (60 other apps)
Voice Mail (60 other apps)

Competitor Feature Comparison

AuguTech Feature Reviews

5 reviewers had the following to say about AuguTech's features:

Nelson Garcia

My experience has been overall very good.

2017-09-11

Reaching more potential customers.

Pros

Specific that it can make 400-500 dials, therefore allowing me to speak with more potential customers.

Cons

Reaching a customer person is a challenge, when I call it becomes voicemail maze.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Richard Baumgardt

Stellar Customer Service! Best Software on the MARKET!

2017-03-24

If you have any issues with billing they are they for you every time. With confidence I refer Augutech to all my business friends.

Pros

Integration, The IVR, Voicemail Drops

Cons

The server crashes once in awhile.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering AuguTech

Keep up the great work.

Source: Capterra
Helpful?   Yes   No

Response from AuguTech


Rich,
Thank you for the wonderful review. It is great working with you and your team!

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Orlando M

Excellent Support!

2017-03-28

Our company had tried a few different dialers trying to find the right fit. Other dialers just weren't up to our standards. A few weeks ago we gave Augutech a shot and they have not only met our requirements, but have exceeded them. The dialer service is great, tech support is always available and helpful and my rep has been really helpful and courteous.

Pros

Great service, excellent support, feature-rich software

Cons

Occasionally have to reset softphone when switching computers.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering AuguTech

Great product. Excellent service!

Source: Capterra
Helpful?   Yes   No

Response from AuguTech


Thank you so much for the kind words Orlando!

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Dan Miller

Excellent small company that treats each of its customers is if they are their only client.

2017-08-29

This software allows us to compete with much larger companies that can afford sophisticated predictive dialing systems. Our previous provider cost for the hardware and then a year for support. A lot has changed in the days of requiring LDT1 line in the long distance that goes with it. Most companies now offer a cloud-based solution which is measurably less expensive than 10 years ago. The number one benefit of this program is that it allows our brokers to be selective on who they want to do business with not beg prospects to do business with them. By being able to contact hundreds of people a day our brokers can choose from the low hanging fruit and not have to "beat up" every prospect that answer the phone. If a person is interested in our products and services, our brokers are there to talk to them. If not, the dialer find someone who is. The absolute best part of working with Augutech is access to Gareth :) - best tech support guy ever

Pros

Completely cloud-based solution that does not require any local hardware or special Internet connections (LDT1, ISDN, ect).

Cons

Fairly rudimentary and basic in its design, there is no print feature for leads and that is a significant problem.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from AuguTech


Dan,
Thanks so much for your kind words. It is our pleasure working with your team!

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Christian Bello

A great dailing system.

2017-03-24

I've been working using Augutech almost since three years ago, and everything works really good for me.

Pros

I can Barge and listes to my agents.

Cons

It's no easy to twist the campaigns.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering AuguTech

No

Source: Capterra
Helpful?   Yes   No

Response from AuguTech


Thank you for the kind words. It is a pleasure working with you!

Read more