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Avochato vs Certainly Comparison

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Overview

Category Leaders

Avochato is an SMS/text messaging and live chat solution for marketing, sales & support teams, which allows users to send,...

The Certainly Platform is easy to use and not require any coding; our bots are multi-lingual and multi-channel. The Platform...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from

500

/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

99

22

6

1

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

4.3

5

4

3

2

1

6

4

2

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Again, powerful, cost effective, and the Avochato support is amazing. This is the new way of connecting with my past clients.
The product is very powerful and great value for the price. The customer service is some of the best I’ve ever dealt with.
I liked it being user friendly and that it meets the demands for our company. I like how Avochato is willing to work with us to make it better and more personalized for our type of business.

Pros

The support I received during the setup is amazing. They are very proactive and fast in replying.
Im teaching, and we have great pleasure in making our students build different solutions for different industries, in order how to learn to build a chatbot, and to learn about the industries.
Whenever I hit a snag, their team is super fast to respond & they go above and beyond in explaining best practices & often proposing clever solutions to what I'm trying to achieve.

Cons

Not sure if that is the software fault or a problem with the script.
Their customer service alone puts them in another league compared to the other companies and I have tried and used all of the mainstream platforms.
The voicemail feature is a little annoying and I think shouldn't be an option.

Cons

Some templates were confusing to set up though which caused some frustration. I'd imagine this would not be a problem for teams implementing the bot with programmer resources available.
The lack of Analytics data. The confusing setup when the bot is large.
The platform can get "confused" over keywords and global connections, and this can result in some strange replies from the bot.
  • Vendor responds to reviews
  • Last review2 months ago
  • Vendor responds to reviews
  • Last reviewa year ago

Key features

  • Total features102
  • 2-Way Messaging
  • AI/Machine Learning
  • API
  • Activity Dashboard
  • Agent Interface
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Assignment Management
  • Audience Targeting
  • Auto-Responders
  • Automated Responses
  • Automated Routing
  • CRM
  • Call Center Management
  • Call Routing
  • Campaign Analytics
  • Campaign Management
  • Canned Responses
  • Case Management
  • Chat Transcript
  • Chat/Messaging
  • Chatbot
  • Client Management
  • Client/Property Matching
  • Code-free Development
  • Collaboration Tools
  • Commission Management
  • Complaint Management
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Contextual Guidance
  • Conversion Tracking
  • Customer Activity Tracking
  • Customer Complaint Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Templates
  • Dynamic Content
  • Email Distribution
  • Email Marketing
  • Employee Management
  • Event Triggered Actions
  • File Management
  • File Sharing
  • File Transfer
  • For Developers
  • For Sales Teams/Organizations
  • GDS/OTA Integration
  • Group Messaging
  • Human Handover
  • IVR / Voice Recognition
  • Intent Recognition
  • Interaction Tracking
  • Issue Tracking
  • Keyword Tracking
  • Landing Pages/Web Forms
  • Lead Management
  • Lead Qualification
  • Link Shortening
  • Listing Management
  • Live Chat
  • MMS
  • Macros/Templated Responses
  • Mass Texting
  • Message Personalization
  • Mobile Access
  • Mobile Alerts
  • Mobile Coupons
  • Mobile Keywords
  • Multi-Channel Communication
  • Multi-Language
  • Natural Language Processing
  • Natural Language Search
  • Offline Form
  • One-to-One Messaging
  • Online Booking
  • Polls/Voting
  • Pre-Configured Bot
  • Pricing Management
  • Prioritization
  • Proactive Chat
  • Process/Workflow Automation
  • Purchasing & Receiving
  • Push Notifications
  • Queue Management
  • Quotes/Estimates
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Real-time Conversations
  • Remote Access/Control
  • Remote Support
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Reservations Management
  • Routing
  • SMS Marketing Managment
  • SMS Messaging
  • Sales Onboarding & Training
  • Sales Pipeline Management
  • Scheduled Messaging
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Shortcodes
  • Social Advertising
  • Social Media Integration
  • Social Media Monitoring
  • Social Promotion
  • Speech Recognition
  • Speech-to-Text Analysis
  • Supplier Management
  • Support Ticket Management
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Template Management
  • Templates
  • Text-to-Win
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Voice Mail
  • Website Management
  • Website Visitor Tracking
  • Widgets
  • Workflow Configuration
  • Workflow Management
  • Workforce Management
  • eCommerce Management
  • Total features59
  • 2-Way Messaging
  • AI/Machine Learning
  • API
  • Activity Dashboard
  • Agent Interface
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Assignment Management
  • Audience Targeting
  • Auto-Responders
  • Automated Responses
  • Automated Routing
  • CRM
  • Call Center Management
  • Call Routing
  • Campaign Analytics
  • Campaign Management
  • Canned Responses
  • Case Management
  • Chat Transcript
  • Chat/Messaging
  • Chatbot
  • Client Management
  • Client/Property Matching
  • Code-free Development
  • Collaboration Tools
  • Commission Management
  • Complaint Management
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Contextual Guidance
  • Conversion Tracking
  • Customer Activity Tracking
  • Customer Complaint Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Templates
  • Dynamic Content
  • Email Distribution
  • Email Marketing
  • Employee Management
  • Event Triggered Actions
  • File Management
  • File Sharing
  • File Transfer
  • For Developers
  • For Sales Teams/Organizations
  • GDS/OTA Integration
  • Group Messaging
  • Human Handover
  • IVR / Voice Recognition
  • Intent Recognition
  • Interaction Tracking
  • Issue Tracking
  • Keyword Tracking
  • Landing Pages/Web Forms
  • Lead Management
  • Lead Qualification
  • Link Shortening
  • Listing Management
  • Live Chat
  • MMS
  • Macros/Templated Responses
  • Mass Texting
  • Message Personalization
  • Mobile Access
  • Mobile Alerts
  • Mobile Coupons
  • Mobile Keywords
  • Multi-Channel Communication
  • Multi-Language
  • Natural Language Processing
  • Natural Language Search
  • Offline Form
  • One-to-One Messaging
  • Online Booking
  • Polls/Voting
  • Pre-Configured Bot
  • Pricing Management
  • Prioritization
  • Proactive Chat
  • Process/Workflow Automation
  • Purchasing & Receiving
  • Push Notifications
  • Queue Management
  • Quotes/Estimates
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Real-time Conversations
  • Remote Access/Control
  • Remote Support
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Reservations Management
  • Routing
  • SMS Marketing Managment
  • SMS Messaging
  • Sales Onboarding & Training
  • Sales Pipeline Management
  • Scheduled Messaging
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Shortcodes
  • Social Advertising
  • Social Media Integration
  • Social Media Monitoring
  • Social Promotion
  • Speech Recognition
  • Speech-to-Text Analysis
  • Supplier Management
  • Support Ticket Management
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Template Management
  • Templates
  • Text-to-Win
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Voice Mail
  • Website Management
  • Website Visitor Tracking
  • Widgets
  • Workflow Configuration
  • Workflow Management
  • Workforce Management
  • eCommerce Management

Integrations

  • Total integrations5
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations23
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Avochato vs. Certainly

See how Avochato and Certainly stack up against each other by comparing features, pricing, ratings, integrations, security & more.