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Avochato vs Flowroute Comparison

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Overview

Category Leaders

Avochato is an SMS/text messaging and live chat solution for marketing, sales & support teams, which allows users to send,...

Flowroute is designed to help businesses create, deploy, and manage a unified system for voice, SMS, MMS, and fax-based communication....

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

99

22

6

1

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

4.0

5

4

3

2

1

4

2

1

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
88%
would recommend this app

Pros

Again, powerful, cost effective, and the Avochato support is amazing. This is the new way of connecting with my past clients.

Chris S.

The product is very powerful and great value for the price. The customer service is some of the best I’ve ever dealt with.

AC

Alex C.

I liked it being user friendly and that it meets the demands for our company. I like how Avochato is willing to work with us to make it better and more personalized for our type of business.

AR

Anonymous Reviewer

Pros

Not enoughreviews yet

Cons

Not sure if that is the software fault or a problem with the script.

MF

Marsha F.

Their customer service alone puts them in another league compared to the other companies and I have tried and used all of the mainstream platforms.

SC

Stephen C.

The voicemail feature is a little annoying and I think shouldn't be an option.

KM

Kent M.

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last review6 months ago
  • Vendor responds to reviews
  • Last reviewa year ago

Key features

  • Total features102
  • 2-Way Messaging
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Agent Interface
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Assignment Management
  • Audience Targeting
  • Auto-Responders
  • Automated Responses
  • Automated Routing
  • CRM
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Routing
  • Call Tracking
  • Caller ID
  • Campaign Management
  • Canned Responses
  • Case Management
  • Chat/Messaging
  • Chatbot
  • Client Management
  • Client/Property Matching
  • Collaboration Tools
  • Commission Management
  • Communication Management
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Customer Complaint Tracking
  • Customer Database
  • Customizable Templates
  • Dynamic Content
  • Email Marketing
  • Employee Management
  • Event Triggered Actions
  • File Sharing
  • For Sales Teams/Organizations
  • GDS/OTA Integration
  • Group Messaging
  • Human Handover
  • Interaction Tracking
  • Issue Tracking
  • Keyword Tracking
  • Knowledge Base Management
  • Landing Pages/Web Forms
  • Lead Management
  • Lead Qualification
  • Link Shortening
  • Listing Management
  • Live Chat
  • MMS
  • Macros/Templated Responses
  • Mass Texting
  • Message Personalization
  • Mobile Access
  • Mobile Alerts
  • Mobile Coupons
  • Mobile Keywords
  • Monitoring
  • Multi-Channel Communication
  • Offline Form
  • One-to-One Messaging
  • Online Booking
  • Polls/Voting
  • Pricing Management
  • Prioritization
  • Purchasing & Receiving
  • Queue Management
  • Quotes/Estimates
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Real-time Conversations
  • Real-time Updates
  • Reminders
  • Remote Access/Control
  • Remote Support
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Routing
  • SIP Trunking
  • SMS Marketing
  • SMS Messaging
  • Sales Onboarding & Training
  • Sales Pipeline Management
  • Scheduled Messaging
  • Search/Filter
  • Self Service Portal
  • Shortcodes
  • Social Promotion
  • Supplier Management
  • Support Ticket Management
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Template Management
  • Templates
  • Text-to-Win
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • VoIP
  • Voice Mail
  • Workflow Configuration
  • Workflow Management
  • Workforce Management
  • Total features27
  • 2-Way Messaging
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Agent Interface
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Assignment Management
  • Audience Targeting
  • Auto-Responders
  • Automated Responses
  • Automated Routing
  • CRM
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Routing
  • Call Tracking
  • Caller ID
  • Campaign Management
  • Canned Responses
  • Case Management
  • Chat/Messaging
  • Chatbot
  • Client Management
  • Client/Property Matching
  • Collaboration Tools
  • Commission Management
  • Communication Management
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Customer Complaint Tracking
  • Customer Database
  • Customizable Templates
  • Dynamic Content
  • Email Marketing
  • Employee Management
  • Event Triggered Actions
  • File Sharing
  • For Sales Teams/Organizations
  • GDS/OTA Integration
  • Group Messaging
  • Human Handover
  • Interaction Tracking
  • Issue Tracking
  • Keyword Tracking
  • Knowledge Base Management
  • Landing Pages/Web Forms
  • Lead Management
  • Lead Qualification
  • Link Shortening
  • Listing Management
  • Live Chat
  • MMS
  • Macros/Templated Responses
  • Mass Texting
  • Message Personalization
  • Mobile Access
  • Mobile Alerts
  • Mobile Coupons
  • Mobile Keywords
  • Monitoring
  • Multi-Channel Communication
  • Offline Form
  • One-to-One Messaging
  • Online Booking
  • Polls/Voting
  • Pricing Management
  • Prioritization
  • Purchasing & Receiving
  • Queue Management
  • Quotes/Estimates
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Real-time Conversations
  • Real-time Updates
  • Reminders
  • Remote Access/Control
  • Remote Support
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Routing
  • SIP Trunking
  • SMS Marketing
  • SMS Messaging
  • Sales Onboarding & Training
  • Sales Pipeline Management
  • Scheduled Messaging
  • Search/Filter
  • Self Service Portal
  • Shortcodes
  • Social Promotion
  • Supplier Management
  • Support Ticket Management
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Template Management
  • Templates
  • Text-to-Win
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • VoIP
  • Voice Mail
  • Workflow Configuration
  • Workflow Management
  • Workforce Management

Integrations

  • Total integrations8
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations5
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM