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Avochato vs Matters.Cloud Comparison

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Overview

Category Leaders

Avochato is an SMS/text messaging and live chat solution for marketing, sales & support teams, which allows users to send,...

Matters.Cloud is a practice management platform for law firms, in-house legal departments and solo practitioners that helps...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$25/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

99

22

6

1

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

5.0

(2)

5

4

3

2

1

2

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Support is great and the company is very responsive to needs of clients. This software has given us much more flexibility in communication and that has been a huge benefit to our office.
Again, powerful, cost effective, and the Avochato support is amazing. This is the new way of connecting with my past clients.
Avochato has been a great company to work with. Their team is lead by outstanding individuals who knows what it takes to run a successful start up business.

Pros

Not enoughreviews yet

Cons

There were quite a few bugs that popped up that made use difficult, but the support team was usually able to rectify the problems within a few hours.
It was another way to contact clients. The downside again was having to do it one an individual basis.
The voicemail feature is a little annoying and I think shouldn't be an option.

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last review22 days ago
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features95
  • 2-Way Messaging
  • Activity Dashboard
  • Agent Interface
  • Alerts / Escalation
  • Appointment Management
  • Assignment Management
  • Auto-Responders
  • Automated Responses
  • Automated Routing
  • Billing & Invoicing
  • CRM
  • Calendar Management
  • Call Center Management
  • Call Routing
  • Canned Responses
  • Case Management
  • Chat/Messaging
  • Chatbot
  • Client Management
  • Client/Property Matching
  • Collaboration Tools
  • Commission Management
  • Complaint Management
  • Computer Telephony Integration
  • Conflict Management
  • Contact Database
  • Contact Management
  • Customer Complaint Tracking
  • Customer Database
  • Customer History
  • Customizable Fields
  • Customizable Templates
  • Deadline Management
  • Document Management
  • Dynamic Content
  • Email Management
  • Email Marketing
  • Employee Management
  • Event Scheduling
  • Expense Tracking
  • File Sharing
  • For Sales Teams/Organizations
  • GDS/OTA Integration
  • Gamification
  • Group Messaging
  • Historical Reporting
  • Human Handover
  • Interaction Tracking
  • Issue Tracking
  • Lead Management
  • Lead Qualification
  • Legal Case Management
  • Listing Management
  • Live Chat
  • Loyalty Program
  • MMS
  • Macros/Templated Responses
  • Mass Texting
  • Message Personalization
  • Mobile Access
  • Mobile Coupons
  • Mobile Keywords
  • Multi-Channel Communication
  • Multi-Language
  • Offline Form
  • One-to-One Messaging
  • Online Booking
  • Point of Sale (POS)
  • Polls/Voting
  • Pricing Management
  • Prioritization
  • Purchasing & Receiving
  • Queue Management
  • Quotes/Estimates
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Real-time Conversations
  • Registration Management
  • Reminders
  • Remote Access/Control
  • Remote Support
  • Reporting/Analytics
  • Reservations Management
  • Routing
  • SMS Marketing Managment
  • SMS Messaging
  • SSL Security
  • Sales Onboarding & Training
  • Sales Pipeline Management
  • Scheduled Messaging
  • Search/Filter
  • Self Service Portal
  • Shortcodes
  • Social Promotion
  • Spell Check
  • Supplier Management
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Task Planning
  • Task Progress Tracking
  • Template Management
  • Text-to-Win
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Timesheet Management
  • Transcripts/Chat History
  • Transfers/Routing
  • Trust Accounting
  • Voice Mail
  • Volunteer Management
  • Workflow Configuration
  • Workflow Management
  • Workforce Management
  • XML / RSS
  • Total features31
  • 2-Way Messaging
  • Activity Dashboard
  • Agent Interface
  • Alerts / Escalation
  • Appointment Management
  • Assignment Management
  • Auto-Responders
  • Automated Responses
  • Automated Routing
  • Billing & Invoicing
  • CRM
  • Calendar Management
  • Call Center Management
  • Call Routing
  • Canned Responses
  • Case Management
  • Chat/Messaging
  • Chatbot
  • Client Management
  • Client/Property Matching
  • Collaboration Tools
  • Commission Management
  • Complaint Management
  • Computer Telephony Integration
  • Conflict Management
  • Contact Database
  • Contact Management
  • Customer Complaint Tracking
  • Customer Database
  • Customer History
  • Customizable Fields
  • Customizable Templates
  • Deadline Management
  • Document Management
  • Dynamic Content
  • Email Management
  • Email Marketing
  • Employee Management
  • Event Scheduling
  • Expense Tracking
  • File Sharing
  • For Sales Teams/Organizations
  • GDS/OTA Integration
  • Gamification
  • Group Messaging
  • Historical Reporting
  • Human Handover
  • Interaction Tracking
  • Issue Tracking
  • Lead Management
  • Lead Qualification
  • Legal Case Management
  • Listing Management
  • Live Chat
  • Loyalty Program
  • MMS
  • Macros/Templated Responses
  • Mass Texting
  • Message Personalization
  • Mobile Access
  • Mobile Coupons
  • Mobile Keywords
  • Multi-Channel Communication
  • Multi-Language
  • Offline Form
  • One-to-One Messaging
  • Online Booking
  • Point of Sale (POS)
  • Polls/Voting
  • Pricing Management
  • Prioritization
  • Purchasing & Receiving
  • Queue Management
  • Quotes/Estimates
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Real-time Conversations
  • Registration Management
  • Reminders
  • Remote Access/Control
  • Remote Support
  • Reporting/Analytics
  • Reservations Management
  • Routing
  • SMS Marketing Managment
  • SMS Messaging
  • SSL Security
  • Sales Onboarding & Training
  • Sales Pipeline Management
  • Scheduled Messaging
  • Search/Filter
  • Self Service Portal
  • Shortcodes
  • Social Promotion
  • Spell Check
  • Supplier Management
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Task Planning
  • Task Progress Tracking
  • Template Management
  • Text-to-Win
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Timesheet Management
  • Transcripts/Chat History
  • Transfers/Routing
  • Trust Accounting
  • Voice Mail
  • Volunteer Management
  • Workflow Configuration
  • Workflow Management
  • Workforce Management
  • XML / RSS

Integrations

  • Total integrations5
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations6
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Avochato vs. Matters.Cloud

See how Avochato and Matters.Cloud stack up against each other by comparing features, pricing, ratings, integrations, security & more.

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