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Avochato vs ProProfs Help Desk Comparison

Overview

Avochato is an SMS/text messaging and live chat solution for marketing, sales & support teams, which allows users to send,...

ProProfs Help Desk is an all-in-one help desk solution that streamlines the entire customer support process. Businesses can...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$99/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$15/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

99

22

6

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

4.9

(7)

5

4

3

2

1

6

1

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Support is great and the company is very responsive to needs of clients. This software has given us much more flexibility in communication and that has been a huge benefit to our office.
Again, powerful, cost effective, and the Avochato support is amazing. This is the new way of connecting with my past clients.
Avochato has been a great company to work with. Their team is lead by outstanding individuals who knows what it takes to run a successful start up business.

Pros

Not enoughreviews yet

Cons

There were quite a few bugs that popped up that made use difficult, but the support team was usually able to rectify the problems within a few hours.
It was another way to contact clients. The downside again was having to do it one an individual basis.
The voicemail feature is a little annoying and I think shouldn't be an option.

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last review10 days ago
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features17
  • API
  • Access Control
  • Activity Dashboard
  • Ad hoc Analysis
  • Ad hoc Reporting
  • Alerts / Escalation
  • Analytics
  • Assignment Management
  • Auto-Responders
  • CRM Integration
  • Chat
  • Contact Database
  • Contact History
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Email Alerts
  • Email Integration
  • Email Invitations & Reminders
  • Email Notifications
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Escalation Management
  • Knowledge Base Management
  • Member Account Access
  • Multi-Channel Communication
  • Prioritizing
  • Project Management
  • Real Time Analytics
  • Real Time Reporting
  • Receiving
  • Reporting & Statistics
  • Role-Based Permissions
  • SLA Management
  • SMS Integration
  • SMS Marketing Managment
  • Search Functionality
  • Self Service Portal
  • Social Media Integration
  • Status Reporting
  • Survey Management
  • Surveys & Feedback
  • Template Management
  • Third Party Integration
  • Trend Analysis
  • Voice Mail
  • Total features35
  • API
  • Access Control
  • Activity Dashboard
  • Ad hoc Analysis
  • Ad hoc Reporting
  • Alerts / Escalation
  • Analytics
  • Assignment Management
  • Auto-Responders
  • CRM Integration
  • Chat
  • Contact Database
  • Contact History
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Email Alerts
  • Email Integration
  • Email Invitations & Reminders
  • Email Notifications
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Escalation Management
  • Knowledge Base Management
  • Member Account Access
  • Multi-Channel Communication
  • Prioritizing
  • Project Management
  • Real Time Analytics
  • Real Time Reporting
  • Receiving
  • Reporting & Statistics
  • Role-Based Permissions
  • SLA Management
  • SMS Integration
  • SMS Marketing Managment
  • Search Functionality
  • Self Service Portal
  • Social Media Integration
  • Status Reporting
  • Survey Management
  • Surveys & Feedback
  • Template Management
  • Third Party Integration
  • Trend Analysis
  • Voice Mail

Integrations

  • Total integrations5
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations1
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Avochato vs. ProProfs Help Desk

See how Avochato and ProProfs Help Desk stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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