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AVOXI vs 3CX Comparison

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Overview

Category Leaders

AVOXI is a cloud-based global voice and contact center solution that helps enterprises streamline customer service processes....

Category Leaders

3CX is a full-featured phone system – call queues, built-in video calls, web conferencing. Integrate website live chat, Facebook...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

$

7.99

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

Starting from

$

145

/yryear
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.7

5

4

3

2

1

29

6

0

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

5

4

3

2

1

169

55

16

5

4

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

Pros

Avoxi has been easy and very professional to work with, the products are great and customer service is top notch. They follow up and are responsive without being intrusive.

AO

Andrew O.

The options management is also very easy and a special mention for the GREAT customer service, which is rare enough nowadays and should be congratulated when good.

CG

Capucine G.

Difficult at the beginning as any new experience, to finally appreciate the advantages of an excellent service.

RC

Richard C.

Pros

The quality of the recorded calls is amazing and it makes them very useful for training purposes. 3CX gives you a lot of freedom to organize the call list in a way that works for you.

JA

Jessica A.

Great integration with existing system, and helped us streamline the forwarding/holding/transferring process. VM to inbox was amazing.

LP

Luke P.

Support from the manufacturer is simply outstanding as there knowledge base and support team go the extra mile to help you.

Jimmi N.

Cons

We had to cancel the cc in order to escape from this trap. We keep all these emails and records just in case anyone object to these comments.

UK

Utku K.

Especially over this covid crisis when travelling has become impossible, Avoxi is litterally saving our business projects.

CG

Capucine G.

It took a few tech's until I was able to get the information that I needed...but they stuck with me.

JA

Jay A.

Cons

The vendor that we bought it from spent no time training us and we had several system issues that tarnished our experience.

RV

Rodger V.

We stopped wasting money on LANDLINES and chose 3CX as out internet phone PBX.

sf

shlomo f.

It can be slow and it's closed-source, which really annoys us.

dh

dan h.

  • Vendor responds to reviews
  • Last review7 days ago
  • Vendor responds to reviews
  • Last review2 months ago

Key features

  • Total features63
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Activity/News Feed
  • Alerts / Escalation
  • Alerts/Notifications
  • Archiving & Retention
  • Audio / Video Conferencing
  • Audio Calls
  • Auto-Dialer
  • Auto-Responders
  • Automated Attendant
  • Automated Routing
  • Automatic Call Distribution
  • Blended Call Center
  • CRM
  • Calendar Sync
  • Call Center Management
  • Call Conferencing
  • Call Disposition
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Caller Profiles
  • Chat Transcript
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Customer History
  • Customizable Branding
  • Customizable Caller ID
  • Customizable Reports
  • Data Import/Export
  • Drag & Drop
  • Employee Directory
  • Fax Management
  • File Sharing
  • File Transfer
  • Help Desk Management
  • Hotkeys
  • IVR / Voice Recognition
  • Inbound Call Center
  • Interaction Tracking
  • Live Chat
  • Manual Dialer
  • Meeting Management
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Multi-User Collaboration
  • Multiple Parties
  • Multiple Scripts
  • Multiple User Accounts
  • Offline Form
  • On-Demand Recording
  • Outbound Call Center
  • PBX
  • Performance Management
  • Performance Metrics
  • Phone Key Input
  • Predictive Dialer
  • Proactive Chat
  • Progress Tracking
  • Progressive Dialer
  • Purchasing & Receiving
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Real-time Updates
  • Recording
  • Reporting & Statistics
  • Reporting/Analytics
  • Ring Groups
  • Role-Based Permissions
  • SIP Trunking
  • SMS Marketing
  • SMS Messaging
  • SSL Security
  • Scheduled Recording
  • Screen Sharing
  • Search/Filter
  • Single Sign On
  • Social Media Integration
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Telemarketing Management
  • Text to Speech
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Two-Way Audio & Video
  • Unified Communications
  • Video Call Recording
  • Video Conferencing
  • Video Support
  • Virtual Call Center
  • Virtual Extensions
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Voicemail Transcription
  • Total features112
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Activity/News Feed
  • Alerts / Escalation
  • Alerts/Notifications
  • Archiving & Retention
  • Audio / Video Conferencing
  • Audio Calls
  • Auto-Dialer
  • Auto-Responders
  • Automated Attendant
  • Automated Routing
  • Automatic Call Distribution
  • Blended Call Center
  • CRM
  • Calendar Sync
  • Call Center Management
  • Call Conferencing
  • Call Disposition
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Caller Profiles
  • Chat Transcript
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Customer History
  • Customizable Branding
  • Customizable Caller ID
  • Customizable Reports
  • Data Import/Export
  • Drag & Drop
  • Employee Directory
  • Fax Management
  • File Sharing
  • File Transfer
  • Help Desk Management
  • Hotkeys
  • IVR / Voice Recognition
  • Inbound Call Center
  • Interaction Tracking
  • Live Chat
  • Manual Dialer
  • Meeting Management
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Multi-User Collaboration
  • Multiple Parties
  • Multiple Scripts
  • Multiple User Accounts
  • Offline Form
  • On-Demand Recording
  • Outbound Call Center
  • PBX
  • Performance Management
  • Performance Metrics
  • Phone Key Input
  • Predictive Dialer
  • Proactive Chat
  • Progress Tracking
  • Progressive Dialer
  • Purchasing & Receiving
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Real-time Updates
  • Recording
  • Reporting & Statistics
  • Reporting/Analytics
  • Ring Groups
  • Role-Based Permissions
  • SIP Trunking
  • SMS Marketing
  • SMS Messaging
  • SSL Security
  • Scheduled Recording
  • Screen Sharing
  • Search/Filter
  • Single Sign On
  • Social Media Integration
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Telemarketing Management
  • Text to Speech
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Two-Way Audio & Video
  • Unified Communications
  • Video Call Recording
  • Video Conferencing
  • Video Support
  • Virtual Call Center
  • Virtual Extensions
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Voicemail Transcription

Integrations

  • Total integrations21
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations43
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM