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AVOXI vs AISB Engine Comparison

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Overview

Category Leaders

AVOXI is a cloud-based global voice and contact center solution that helps enterprises streamline customer service processes....

AISB Engine is a cloud-based & on-premise voice biometrics solution designed to help businesses in industries such as finance,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$14.99/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$0.35
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.7

(35)

5

4

3

2

1

28

6

0

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

No reviews

5

4

3

2

1

0

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

Pros

I really like this company. They don't take customer retention for granted and are very fair, kind and competent.
Customer Service-Help Line is awesome in helping solve issues. Response time was great and knowledge of software-product was excellent.
Difficult at the beginning as any new experience, to finally appreciate the advantages of an excellent service.

Pros

Not enoughreviews yet

Cons

The frustration of adapting to new software when time is running out.
Especially over this covid crisis when travelling has become impossible, Avoxi is litterally saving our business projects.
It took a few tech's until I was able to get the information that I needed...but they stuck with me.

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last review2 months ago
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features69
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts/Notifications
  • Applications Management
  • Archiving & Retention
  • Audio Capture
  • Authentication
  • Automatic Call Distribution
  • Automatic Transcription
  • Biometrics
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call Disposition
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Tagging
  • Call Tracking
  • Call Transfer
  • Caller ID
  • Caller Profiles
  • Communication Management
  • Computer Telephony Integration
  • Concatenated Speech
  • Conferencing
  • Contact Management
  • Customer Accounts
  • Customizable Caller ID
  • Customizable Macros
  • Customizable Reports
  • Data Import/Export
  • Data Mapping
  • Data Verification
  • Duplicate Detection
  • Email Alerts
  • Engagement Analytics
  • Feedback Management
  • File Transfer
  • Fraud Detection
  • Help Desk Management
  • IVR / Voice Recognition
  • Inbound Call Center
  • Manual Dialer
  • Member Accounts
  • Monitoring
  • Multi-Channel Management
  • Multi-Language
  • Multiple Parties
  • Multiple Scripts
  • Multiple User Accounts
  • On-Demand Recording
  • Password Management
  • Performance Metrics
  • Phone Key Input
  • Quality Assurance
  • Quality Control
  • Queue Management
  • Real Time Analytics
  • Real Time Comparisons
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Recording
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Ring Groups
  • Role-Based Permissions
  • SIP Trunking
  • Scheduled Recording
  • Sentiment Analysis
  • Speech-to-Text Analysis
  • Survey/Poll Management
  • Text Editing
  • Text to Speech
  • Third Party Integrations
  • Two-Factor Authentication
  • Video Conferencing
  • Virtual Extensions
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Voice Recognition
  • Voicemail Transcription
  • Total features33
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts/Notifications
  • Applications Management
  • Archiving & Retention
  • Audio Capture
  • Authentication
  • Automatic Call Distribution
  • Automatic Transcription
  • Biometrics
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call Disposition
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Tagging
  • Call Tracking
  • Call Transfer
  • Caller ID
  • Caller Profiles
  • Communication Management
  • Computer Telephony Integration
  • Concatenated Speech
  • Conferencing
  • Contact Management
  • Customer Accounts
  • Customizable Caller ID
  • Customizable Macros
  • Customizable Reports
  • Data Import/Export
  • Data Mapping
  • Data Verification
  • Duplicate Detection
  • Email Alerts
  • Engagement Analytics
  • Feedback Management
  • File Transfer
  • Fraud Detection
  • Help Desk Management
  • IVR / Voice Recognition
  • Inbound Call Center
  • Manual Dialer
  • Member Accounts
  • Monitoring
  • Multi-Channel Management
  • Multi-Language
  • Multiple Parties
  • Multiple Scripts
  • Multiple User Accounts
  • On-Demand Recording
  • Password Management
  • Performance Metrics
  • Phone Key Input
  • Quality Assurance
  • Quality Control
  • Queue Management
  • Real Time Analytics
  • Real Time Comparisons
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Recording
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Ring Groups
  • Role-Based Permissions
  • SIP Trunking
  • Scheduled Recording
  • Sentiment Analysis
  • Speech-to-Text Analysis
  • Survey/Poll Management
  • Text Editing
  • Text to Speech
  • Third Party Integrations
  • Two-Factor Authentication
  • Video Conferencing
  • Virtual Extensions
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Voice Recognition
  • Voicemail Transcription

Integrations

  • Total integrations20
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrationsN/A
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

AVOXI vs. AISB Engine

See how AVOXI and AISB Engine stack up against each other by comparing features, pricing, ratings, integrations, security & more.

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