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AVOXI vs Aline Comparison

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Overview

AVOXI is a cloud-based global voice and contact center solution that helps enterprises streamline customer service processes....

Aline is a cloud-based VoIP phone system, which helps businesses handle incoming and outgoing calls through call routing,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$14.99/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.7

(33)

5

4

3

2

1

26

6

0

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

5.0

(2)

5

4

3

2

1

2

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

I really like this company. They don't take customer retention for granted and are very fair, kind and competent.
Customer Service-Help Line is awesome in helping solve issues. Response time was great and knowledge of software-product was excellent.
Difficult at the beginning as any new experience, to finally appreciate the advantages of an excellent service.

Pros

Not enoughreviews yet

Cons

Especially over this covid crisis when travelling has become impossible, Avoxi is litterally saving our business projects.
It took a few tech's until I was able to get the information that I needed...but they stuck with me.
When I have found problems, I have gotten a response very fast.

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features47
  • Access Control
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Analytics
  • Application Integration
  • Automatic Call Distribution
  • Availability Indicator
  • CRM Integration
  • Call Center Management
  • Call Disposition
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Tracking
  • Call Transfer
  • Caller ID
  • Chat
  • Collaborative Workspace
  • Communication Management
  • Computer Telephony Integration
  • Conferencing
  • Contact Management
  • Customer Accounts
  • Customizable Caller ID
  • Customizable Reporting
  • Data Import
  • Email Alerts
  • Email Notifications
  • Engagement Analytics
  • Fax Management
  • Feedback Collection
  • Help Desk Integration
  • History Tracking
  • IVR / Voice Recognition
  • Member Account Access
  • Monitoring
  • Multiple User Accounts
  • On-Demand Recording
  • Performance Reports
  • Permission Management
  • Quality Assurance
  • Quality Control
  • Queue Manager
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Records Management
  • Remote Access
  • Reporting & Statistics
  • Role-Based Permissions
  • Spam Blocker
  • Status Tracking
  • Third Party Integration
  • Video Conferencing
  • Voice Mail
  • Total features25
  • Access Control
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Analytics
  • Application Integration
  • Automatic Call Distribution
  • Availability Indicator
  • CRM Integration
  • Call Center Management
  • Call Disposition
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Tracking
  • Call Transfer
  • Caller ID
  • Chat
  • Collaborative Workspace
  • Communication Management
  • Computer Telephony Integration
  • Conferencing
  • Contact Management
  • Customer Accounts
  • Customizable Caller ID
  • Customizable Reporting
  • Data Import
  • Email Alerts
  • Email Notifications
  • Engagement Analytics
  • Fax Management
  • Feedback Collection
  • Help Desk Integration
  • History Tracking
  • IVR / Voice Recognition
  • Member Account Access
  • Monitoring
  • Multiple User Accounts
  • On-Demand Recording
  • Performance Reports
  • Permission Management
  • Quality Assurance
  • Quality Control
  • Queue Manager
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Records Management
  • Remote Access
  • Reporting & Statistics
  • Role-Based Permissions
  • Spam Blocker
  • Status Tracking
  • Third Party Integration
  • Video Conferencing
  • Voice Mail

Integrations

  • Total integrations19
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations10
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

AVOXI vs. Aline

See how AVOXI and Aline stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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