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AVOXI vs RingCentral Contact Center Comparison

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Overview

Category Leaders

AVOXI is a cloud-based global voice and contact center solution that helps enterprises streamline customer service processes....

Category Leaders

RingCentral Contact Centre provides customers and call center managers with omnichannel capabilities and a comprehensive...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

$

7.99

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.7

5

4

3

2

1

29

6

0

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

5

4

3

2

1

86

47

20

5

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
93%
would recommend this app

Pros

Avoxi has been easy and very professional to work with, the products are great and customer service is top notch. They follow up and are responsive without being intrusive.

AO

Andrew O.

The options management is also very easy and a special mention for the GREAT customer service, which is rare enough nowadays and should be congratulated when good.

CG

Capucine G.

Difficult at the beginning as any new experience, to finally appreciate the advantages of an excellent service.

RC

Richard C.

Pros

Customer service is great. I am very glad I switched to Ring Central, not only do I get better service but for a better price.

CM

Carla M.

We use this program 2-3 a week and the quality is good. When we have issues we are easily able to contact support team and they are friendly and helpful with an issues that arise.

EM

Ericka M.

Our sales team switched from Google Voice a few weeks ago to RingCentral and it's amazing. It has a clean useful interface on the web version that I use.

EK

Eric K.

Cons

We had to cancel the cc in order to escape from this trap. We keep all these emails and records just in case anyone object to these comments.

UK

Utku K.

Especially over this covid crisis when travelling has become impossible, Avoxi is litterally saving our business projects.

CG

Capucine G.

It took a few tech's until I was able to get the information that I needed...but they stuck with me.

JA

Jay A.

Cons

Lackluster support, misleading plan details. Most of these reviews are suspicious.

MA

Mohammad A.

They told me there would be no additional charges as I described how we would be forwarding calls to an Australian admin when we signed the contract.

GF

Greg F.

Every once in a while the program will have a slight lag, cant say this is a con though because it may be related to computer/device.

JT

Jerry T.

  • Vendor responds to reviews
  • Last review7 days ago
  • Vendor responds to reviews
  • Last review2 months ago

Key features

  • Total features63
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Agent Interface
  • Alerts / Escalation
  • Alerts/Notifications
  • Archiving & Retention
  • Audio / Video Conferencing
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • Blended Call Center
  • CRM
  • Calendar Management
  • Call Center Integration
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Tracking Metrics
  • Call Transcription
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Caller Profiles
  • Campaign Management
  • Chat/Messaging
  • Chatbot
  • Collaboration Tools
  • Communication Management
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Conversion Tracking
  • Customizable Caller ID
  • Customizable Reports
  • Data Import/Export
  • Email Management
  • Event Triggered Actions
  • Fax Management
  • File Sharing
  • File Transfer
  • Help Desk Management
  • IVR / Voice Recognition
  • Inbound Call Center
  • Interaction Tracking
  • Keyword Tracking
  • Lead Management
  • Live Chat
  • Manual Dialer
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-User Collaboration
  • Multiple Parties
  • Multiple Scripts
  • Multiple User Accounts
  • On-Demand Recording
  • Outbound Call Center
  • Performance Management
  • Performance Metrics
  • Phone Key Input
  • Predictive Dialer
  • Progressive Dialer
  • Quality Management
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real-Time Chat
  • Recording
  • Reporting & Statistics
  • Reporting/Analytics
  • Ring Groups
  • Role-Based Permissions
  • SIP Trunking
  • Scheduled Recording
  • Single Sign On
  • Social Media Integration
  • Survey/Poll Management
  • Surveys & Feedback
  • Text to Speech
  • Third Party Integrations
  • Video Conferencing
  • Virtual Extensions
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Voicemail Transcription
  • Workflow Management
  • Workforce Management
  • Total features87
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Agent Interface
  • Alerts / Escalation
  • Alerts/Notifications
  • Archiving & Retention
  • Audio / Video Conferencing
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • Blended Call Center
  • CRM
  • Calendar Management
  • Call Center Integration
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Tracking Metrics
  • Call Transcription
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Caller Profiles
  • Campaign Management
  • Chat/Messaging
  • Chatbot
  • Collaboration Tools
  • Communication Management
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Conversion Tracking
  • Customizable Caller ID
  • Customizable Reports
  • Data Import/Export
  • Email Management
  • Event Triggered Actions
  • Fax Management
  • File Sharing
  • File Transfer
  • Help Desk Management
  • IVR / Voice Recognition
  • Inbound Call Center
  • Interaction Tracking
  • Keyword Tracking
  • Lead Management
  • Live Chat
  • Manual Dialer
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-User Collaboration
  • Multiple Parties
  • Multiple Scripts
  • Multiple User Accounts
  • On-Demand Recording
  • Outbound Call Center
  • Performance Management
  • Performance Metrics
  • Phone Key Input
  • Predictive Dialer
  • Progressive Dialer
  • Quality Management
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real-Time Chat
  • Recording
  • Reporting & Statistics
  • Reporting/Analytics
  • Ring Groups
  • Role-Based Permissions
  • SIP Trunking
  • Scheduled Recording
  • Single Sign On
  • Social Media Integration
  • Survey/Poll Management
  • Surveys & Feedback
  • Text to Speech
  • Third Party Integrations
  • Video Conferencing
  • Virtual Extensions
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Voicemail Transcription
  • Workflow Management
  • Workforce Management

Integrations

  • Total integrations21
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations33
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM