AVOXI Features

AVOXI

Hosted business phone system and call center solution

4.72/5 (36 reviews)

Competitor Feature Comparison

API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
Archiving & Retention
Auto-Dialer
Automatic Call Distribution
Blended Call Center
CRM
Call Center Management
Call Disposition
Call Logging
Call Monitoring
Call Queues
Call Recording
Call Reporting
Call Routing
Call Tagging
Call Tracking
Call Transfer
Callback Scheduling
Caller ID
Caller Profiles
Communication Management
Computer Telephony Integration
Conferencing
Contact Management
Customizable Caller ID
Customizable Reports
Data Import/Export
File Transfer
Help Desk Management
IVR / Voice Recognition
Inbound Call Center
Knowledge Base Management
Manual Dialer
Monitoring
Multiple Parties
Multiple Scripts
Multiple User Accounts
On-Demand Recording
Outbound Call Center
Performance Metrics
Phone Key Input
Predictive Dialer
Queue Management
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Reporting
Recording
Reporting & Statistics
Reporting/Analytics
Ring Groups
Role-Based Permissions
SIP Trunking
Scheduled Recording
Survey/Poll Management
Telemarketing Management
Third Party Integrations
Video Conferencing
Virtual Extensions
VoIP
VoIP Connection
Voice Customization
Voice Mail
Voicemail Transcription
Learn moreCompare App
API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
Archiving & Retention
Auto-Dialer
Automatic Call Distribution
Blended Call Center
CRM
Call Center Management
Call Disposition
Call Logging
Call Monitoring
Call Queues
Call Recording
Call Reporting
Call Routing
Call Tagging
Call Tracking
Call Transfer
Callback Scheduling
Caller ID
Caller Profiles
Communication Management
Computer Telephony Integration
Conferencing
Contact Management
Customizable Caller ID
Customizable Reports
Data Import/Export
File Transfer
Help Desk Management
IVR / Voice Recognition
Inbound Call Center
Knowledge Base Management
Manual Dialer
Monitoring
Multiple Parties
Multiple Scripts
Multiple User Accounts
On-Demand Recording
Outbound Call Center
Performance Metrics
Phone Key Input
Predictive Dialer
Queue Management
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Reporting
Recording
Reporting & Statistics
Reporting/Analytics
Ring Groups
Role-Based Permissions
SIP Trunking
Scheduled Recording
Survey/Poll Management
Telemarketing Management
Third Party Integrations
Video Conferencing
Virtual Extensions
VoIP
VoIP Connection
Voice Customization
Voice Mail
Voicemail Transcription
Learn moreCompare App
API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
Archiving & Retention
Auto-Dialer
Automatic Call Distribution
Blended Call Center
CRM
Call Center Management
Call Disposition
Call Logging
Call Monitoring
Call Queues
Call Recording
Call Reporting
Call Routing
Call Tagging
Call Tracking
Call Transfer
Callback Scheduling
Caller ID
Caller Profiles
Communication Management
Computer Telephony Integration
Conferencing
Contact Management
Customizable Caller ID
Customizable Reports
Data Import/Export
File Transfer
Help Desk Management
IVR / Voice Recognition
Inbound Call Center
Knowledge Base Management
Manual Dialer
Monitoring
Multiple Parties
Multiple Scripts
Multiple User Accounts
On-Demand Recording
Outbound Call Center
Performance Metrics
Phone Key Input
Predictive Dialer
Queue Management
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Reporting
Recording
Reporting & Statistics
Reporting/Analytics
Ring Groups
Role-Based Permissions
SIP Trunking
Scheduled Recording
Survey/Poll Management
Telemarketing Management
Third Party Integrations
Video Conferencing
Virtual Extensions
VoIP
VoIP Connection
Voice Customization
Voice Mail
Voicemail Transcription
Learn moreCompare App

AVOXI Feature Reviews

25 reviewers had the following to say about AVOXI's features:

Andy D.

Scalable and easy to implement

2020-09-21

Pros

Available local DID numbers for a lot of major cities/countries Easy to add/remove user licenses Easy to set up call routing, virtual attendants Very scalable without the need for large capital investments

Cons

No mobile apps or desk phones available Billing usage reports contain raw data and are not customizable (to customers) No ability to track open/closed issues, requests in admin portal

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from AVOXI


Andy - Thanks for taking the time to leave us this review. Happy to hear such positive feedback. We are had at work on the platform and use feedback like yours to help us prioritize enhancements! Thanks again!

Read more
Capucine G.

Avoxi is the best for this service on the market

2020-09-29

Avoxi is making possible real time communication cross countries, with a specifically good quality of calls and very low costs.

Pros

The price and quality of communication are the real plus.

Cons

For the use of our project this service is perfect, nothing seems negative about AVOXI to us

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from AVOXI


Capucine - Thanks so much for the fantastic review. We really appreciate your feedback.

Read more
Michael K.

Great Product & Service

2020-09-26

Great experience and amazing customer service !

Pros

Easy to use and manage, as well as extract statistics

Cons

No ability to make calls directly from mobile.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from AVOXI


Hey Michael! Thank you for taking time to leave us your note! We are constantly enhancing the platform and rely on this type of feedback! Thanks again!

Read more
Osama K.

Verified Reviewer

Virtual Norwegian number with forwarding.

2020-11-04

Pros

I make it go to [SENSITIVE CONTENT HIDDEN] mobile. There are a lot of options like the setting the time or ring at the same time.

Cons

I would prefer call recording to be free for the first 60 minutes.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
William F.

Good hearted Innovation driving great change in VA Automation for our business

2020-02-14

They have created a great product that can actually integrate with other Chat systems if you get your head around email parsing and other automation including voice to email recording, which you can do amazing things with interms of analysing emotions.

Pros

The usability and organisation of the logic in a way anyone can understand and the assistance from staff who literally were prepared to walk me through the steps setting it up.

Cons

It is clearly a leading edge idea from non complacent thinkers so being new, there were some visual dashboard display issue that may have been addressed already after many welcome follow up calls from their team.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from AVOXI


William. We appreciate all of your kind words and constructive feedback. We are constantly enhancing the platform and I hope you've noticed some of the improvements since your review.

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Sudhir B.

Excellent Quality. Ease of use.

2020-09-21

The experience has been good

Pros

We can also record calls and download the recordings.

Cons

It is a expensive than other alternatives.

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from AVOXI


Thanks for taking the time to leave us a review! - Team AVOXI

Read more
Rubaine D.

Excellent Customer service and funtionality

2021-01-02

Excellent experience every time

Pros

The reporting and the fact that is so an user friendly system, easily inter grated into our current system

Cons

At the moment are features required for my contact centre is in place

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Andrew O.

Avoxi VOIP

2021-03-18

Avoxi has been easy and very professional to work with, the products are great and customer service is top notch.

Pros

The clarity of recording and phone connection with clients.

Cons

Can't wait for the mobile app! The software works great and adds value to my business.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Yen D.

Good value

2020-09-21

Pros

I only use the free-toll number service in order to show that my services are offered nation-wide. It is a small cost to be able to this using Avoxi.

Cons

I need to spend more time to understand the system and stats regarding how many calls I have received and so on.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from AVOXI


Yen, Thanks so much for choosing AVOXI for your toll-free service. Please don't hesitate to reach out if you have any questions!

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Nicola R.

Great Customer Service, Friendly Staff

2021-01-26

Great! Problem was solved with 24 hours

Pros

All of the features it comes with. Calls are clear and customer service is great!

Cons

N/A I have no complains with this software

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from AVOXI


Hi Nicola! Thanks so much for taking the time to leave this note. I'm glad to hear the quality has been so clear.

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Carlos F.

Good experience

2020-09-21

It is a very indispensable software at a cheap price to many companies that use avoxy, easy to use and have a very stable platform and reduces company costs.

Pros

It is a software that came to reduce the costs of the company and it is also very stable and easy to use and its support platform is very friendly and its quick solution in some problems.

Cons

I have no opinion about it; But , At the moment I have no words, the software is very stable and safe and also I have the experience of few supports with reporting problems, it is very stable.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from AVOXI


Thanks for your feedback Carlos! We are happy to hear that you find the platform so easy to use! - Team AVOXI

Read more
Utku K.

Fraudulent charging

2020-05-16

We paid for 4 months but could not event use the system successfully for one full day. When we asked for refund, they never replied and continued charging. We deleted our account and deleted our credit card details, they continued to charge by using cc records! We had to cancel the cc in order to escape from this trap. We keep all these emails and records just in case anyone object to these comments.

Pros

It seemed cheap at first. After months we see that this is the trap.

Cons

Not stable operation (None of the calls were received for few days).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Software Advice
Helpful?   Yes   No
Read more
Jessi M.

User Friendly, Cost effective, Metric Management

2021-03-26

Pros

The ease of use was a definite plus as we were transitioning from desk phone to software and we were able to get set up and answering calls with missing a single beat.

Cons

There are some metric that don't come across as easily for our needs, however the development team is amazing and already working on improvement for us... at no additional cost!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Richard C.

Customer service is king

2020-08-22

Difficult at the beginning as any new experience, to finally appreciate the advantages of an excellent service.

Pros

The positive communication with the sales department is reflected just as much with the customer service department.

Cons

The frustration of adapting to new software when time is running out.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from AVOXI


I'm thrilled to hear you had such a positive experience with our team! Thanks for taking the time to let us know!

Read more
Ashish K.

10 years of great service

2017-05-08

Pros

We have been a customer for 10 years, with Avoxi handling our toll free numbers and traffic. The fact that we have stayed with them this long is proof that the staff and technology offered by Avoxi very well meets our business requirements. Their customer service is par excellence.

Cons

The administration user interface was not so easy to use, but Avoxi have changed that for better recently.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Westley F.

Call Center during Pandemic Situation

2020-09-30

The support is great, we implemented this during pandemic situation to support our initiatives and business. Other than the small hickups during launch, overall usage for the pass few months has been smooth sailing.

Pros

I think the flexibility to deploy multiple numbers across multiple countries with ease of reviewing dashboard.

Cons

Some countries had technical difficulty due to the network carrier partners, I suggest to constantly review with your partners to ensure smooth operation.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from AVOXI


Hi Westley. Thanks for taking time to provide this feedback. It's extremely valuable to us! Team AVOXI

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Deborah B.

Problem Solved

2020-06-10

Response time was great and knowledge of software-product was excellent.

Pros

Directs our customers to the appropriate person instead of constantly being transferred.

Cons

I have not found any issues with the product.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Robert P.

Verified Reviewer

AVOXI Genius is the best option for your IPBX and DID needs

2020-09-21

Avoxi Genius is definetely the best software for Voice over IP. You can manage everything you need to get your IPBX and your DID numbers work!

Pros

You can add new DID´s, get special offers, get analytics and all the information you need to get the most of your IPBX

Cons

Everything is great. I will maybe improve the customer support a little bit

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from AVOXI


We love to hear you've had such a great experience with AVOXI! Thank you for the feedback!

Read more
Zack B.

Great Customer Support

2020-09-25

He bent over backwards for me and accommodated to my requests for support at any time that i provided him.

Pros

Relatively straightforward when it comes to setting up the platform.

Cons

It took a while to get certain configuration settings right.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from AVOXI


Hey Zack - Thanks for spending some time to leave us your review. Sorry you had some trouble getting started but we are SO happy to hear our team was able to help. Thanks again! - Team AVOXI

Read more
Marie E.

very happy with Avoxi nd their service

2020-07-08

Very happy with the service, the support, timing, easy to use

Pros

Their answer is within the minute range. Love to have that support

Cons

Have not found one, maybe because I don´t use it that often. When I have found problems, I have gotten a response very fast

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Occasionally

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Mario Z.

Useful and stable

2020-11-27

It's a good choice to fix with Avoxi. It's easy to sellect and fix the worldwide numbers to our system

Pros

stable is most important for software. Yes, this is a stable services and didn't have any accident yet

Cons

Stable, I wish it can be keeping. Nobody like business stopped due to unstable supporting system

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Jose D.

Avoxi software are easy to setup, to use and quite comprehensive

2020-09-23

Pros

The setup is very easy to follow and manage.

Cons

Sometimes the sales person are not too responsive.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from AVOXI


Jose - I'm happy to hear you find the platform easy to use. We certainly appreciate your feedback and will continue to improve our response time. - Team AVOXI

Read more
Mark W.

My review

2020-09-21

Pros

Very easy to use and customers support has been great

Cons

Voice recognition would be great but otherwise happy

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Borislav H.

We are glad we found AVOXI

2020-03-11

Pros

It is easy to use. It is reliable price vs quality, support and possibilities.

Cons

No such a thing. At least we can't think of any !

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Floyd B.

Greatest Customer Support Personel [SENSITIVE CONTENT]

2022-01-19

Great help and support by [SENSITIVE CONTENT] - Great employee for AVOXI

Pros

[SENSITIVE CONTENT] who made usage easy.. He is one of the best sale/ support that my Company has had the privilege to utilize within 20 years.

Cons

Take a minute getting use to... I have not been in the IVR Space for over 20 years... Thanks goodness for [SENSITIVE CONTENT]

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more