AVOXI Core Features

AVOXI Core

Hosted Business Phone System

4.5/5 (8 reviews)

AVOXI Core Feature Summary

  • International toll free numbers
  • Universal international freephone numbers (UIFN)
  • US & Canada toll free numbers
  • Call forwarding
  • IVR/ auto attendant
  • Call recording
  • Time of day routing
  • Voicemail to email
  • Conference calling
  • Unified messaging
  • Call detail viewing/ search
  • Smart queue
  • Automatic call distribution (ACD)
  • Caller ID
  • Fax to email
  • Blocked call list
  • Local phone numbers DID, DDI and virtual numbers
  • Call redirect
  • Failover routing

Competitor Feature Comparison

API
Call Monitoring
Call Recording
Call Routing
Call Transfer
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API
Call Monitoring
Call Recording
Call Routing
Call Transfer
Caller ID
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IVR / Voice Recognition
Queue Manager
Voice Mail
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API
Call Monitoring
Call Recording
Call Routing
Call Transfer
Caller ID
Conferencing
IVR / Voice Recognition
Queue Manager
Voice Mail
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AVOXI Core Feature Reviews

5 reviewers had the following to say about AVOXI Core's features:

William Forde

Good hearted Innovation driving great change in VA Automation for our business

2020-02-14

They have created a great product that can actually integrate with other Chat systems if you get your head around email parsing and other automation including voice to email recording, which you can do amazing things with interms of analysing emotions.

Pros

The usability and organisation of the logic in a way anyone can understand and the assistance from staff who literally were prepared to walk me through the steps setting it up.

Cons

It is clearly a leading edge idea from non complacent thinkers so being new, there were some visual dashboard display issue that may have been addressed already after many welcome follow up calls from their team.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Utku Kaya

Fraudulent charging

2020-05-16

We paid for 4 months but could not event use the system successfully for one full day. When we asked for refund, they never replied and continued charging. We deleted our account and deleted our credit card details, they continued to charge by using cc records! We had to cancel the cc in order to escape from this trap. We keep all these emails and records just in case anyone object to these comments.

Pros

It seemed cheap at first. After months we see that this is the trap.

Cons

Very low voice quality.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Software Advice
Helpful?   Yes   No
Read more
Deborah Boykin

Problem Solved

2020-06-10

Response time was great and knowledge of software-product was excellent.

Pros

Directs our customers to the appropriate person instead of constantly being transferred.

Cons

I have not found any issues with the product.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Ashish Kapoor

10 years of great service

2017-05-08

Pros

We have been a customer for 10 years, with Avoxi handling our toll free numbers and traffic. The fact that we have stayed with them this long is proof that the staff and technology offered by Avoxi very well meets our business requirements. Their customer service is par excellence.

Cons

The administration user interface was not so easy to use, but Avoxi have changed that for better recently.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Borislav Hristov

We are glad we found AVOXI

2020-03-11

Pros

It is easy to use. It is reliable price vs quality, support and possibilities.

Cons

No such a thing. At least we can't think of any !

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more