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Bandwidth

Coding APIs for adding telephony, SMS & 911 calling to apps

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(6)

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Bandwidth Reviews - Page 2

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128 reviews

Recommended

ZA
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Zubair A.

Information Technology and Services, 51-200 employees

Used daily for 2+ years

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  • Value for money
  • Ease of use
  • Features
  • Customer support

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A Disastrous Experience with Bandwidth

Reviewed 4 months ago
Pros

At the moment none, maybe that will change in the future.

Cons

Profound disappointment and frustration with Bandwidth's A2P SMS Program and Account Managers, which has been nothing short of a nightmare. In August 2022, we were excitedly enrolled in their A2P program, expecting a tailored service that would cater specifically to our needs. However, to this day we are being asked to fill out form after form, re-register. We have yet to send a single message in over...

Vendor response

Your response and honesty is appreciated. We at Bandwidth recognize the incredible complexity involved and the revenue at stake when choosing to execute a strategy with a new messaging partner. We would love to hear more about your concerns that you mentioned. Your account manager should already be in touch to remedy this situation!

NL
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Nicholas L.

Telecommunications,

Used daily for 1-2 years

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  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Top notch support, porting can be tricky, overall however great experience

Reviewed 6 years ago

Provides a great service that I am able to then resell as a finished complete product.

Pros

Support is really great. When porting on network they are fantastic The provided API support is very powerful provided you know how to properly utilize it. Really fast provisioning of new DID's, great searching abilities for finding new DID's. While they don't advertise it they pass T38 signaling through their system without issue and without changing any headers.

Cons

Each part of the service is broken down into a separate login portal requiring the management of multiple logins for what should be 1 server. When logging into any of the portals their website feels it needs to open a new tab with every step leaving the last page open..... "Tip no one wants this ever" Searching DID's within your control is clunky and very slow due to the interface design. ...