BlueJeans Pricing, Features, Reviews & Comparison of Alternatives

BlueJeans

Video, audio and web conferencing platform

4.31/5 (462 reviews)

BlueJeans overview

What is BlueJeans?

BlueJeans offers a video conferencing solution for business meetings with support for content sharing, meeting recording, text chat, and multiple participants. You can connect to a Blue Jeans meeting from any device, both iOS and Android, as well as from multiple platforms, such as Google Hangouts, Cisco Jabber, Avaya Scopia, Microsoft Lync, and more.

BlueJeans supports meetings for up to 25 video or audio participants in a standard meeting mode, and up to 100 with the Large Meetings add-on. Participants can share content in high definition and share videos with all participants simultaneously. You can record, store, share, and watch meetings back. You can also send links, questions and other text communications through the group text chat feature.

BlueJeans offers a command center to manage and track all video conferencing activity. Interactive dashboards show you key meeting data such as geographical participant distribution and key feature utilization through graphs and charts. The command center gives access to real-time meeting metrics in addition to historical trend analysis reports. You can also use this feature to define access permissions and add or remove users.
www.bluejeans.com

Pricing

Starting from
$12.49/month
Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom

Supported languages

English
BlueJeans screenshot: Blue Jeans and Salesforce integrationWhat is BlueJeans Video Conferencing? - BlueJeans NetworkBlueJeans screenshot: Multiple particiants in Blue Jeans

BlueJeans user reviews

Value for money
Features
Ease of use
Customer support
  4.2
  4.2
  4.3
  4.2
Matthew Dial

Virtual events are made easy with BlueJeans

Used weekly for 6-12 months
Reviewed 2021-01-10
Review Source: Capterra

Deployment was very smooth and the support from BlueJeans staff was stellar. We have run events for around four months now, and we've only had one issue (which was minor and did not affect a broadcast event.)

Pros
Scalability. Our company needed to shift to hosting many large events online with the pandemic. BlueJeans has been able to handle events from 50 users to several thousand.

Cons
There are differences between their Meetings and Event products that are in the process of being merged. Some functionality is missing from Events, such as breakout rooms.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Anonymous

Good overall, always room for improvement

Used daily for 2+ years
Reviewed 2021-02-08
Review Source: Capterra

We use bluejeans for intensivied contact between HQ and our operating companies globally. Also in larger countries, sales teams use it for sales calls.

Pros
Bluejeans nicely (and stable) integrates with outlook (incl O365). Scheduling calls is as any other with the plugin Although development on features was relatively slow from a user perspective, the last year Bluejeans caught up with newcomers by adding loads of new features, making it a true competitor (again) Admin features are really nice, including command center (extra cost), giving the right insights in users, meetings and trends And last but not least, it can connect anything to a meeting (apps, dialin call, roomsystem h323, even other platforms)

Cons
Video and audio seem more out of sync than with other solutions. Requires more bandwidth in comparisson (although not an issue in these days) The background image option is causing high cpu usage (could be improved, but only causing the fan to blow harder) On admin side: more reporting on users and sync between user mngt and command center usage reports would be nice (for example show historic meetings of all users vs users currently holding an account). Also time dimensions not always export properly to excel

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Anonymous

Rarely get Good Quality Video & Audio

Used daily for 2+ years
Reviewed 2018-10-09
Review Source: Capterra

Overall I find myself often frustrated that I didn't hear someone at a critical moment. not always - but just enough times to leave a bad taste. I know this is also per connection quality - but when other similar software works with the same connection, you start to wonder.

Pros
Bluejeans generally works, you can have multiparty video conversations with presentations, recordings. it's pretty easy to combine outsiders and insiders on the calls, usually, you just click the link and it works. It's easy to use your 'personal' standing meeting or set a special code for a named meeting. Like I said - it generally delivers on the promise of video conferencing with people.

Cons
There is a lot amiss. I've used it many times from many connections and never gotten really good quality audio and video. You often get latency and breakups in situations where Hangouts or even Facetime would sail through. The chat window is hidden and in my experience almost never used. you can't control who you see (just a few modes), and there's often trouble recognizing headphones etc. So quite buggy.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 5/10

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Anonymous

Bluejeans offers great audio and video quality in a Web Conferencing environment

Used daily for 1-2 years
Reviewed 2020-05-14
Review Source: Capterra

Bluejeans is a solid web conferencing product which offers excellent audio and video quality. Once they work through the issues with performance in the software, it will be far superior to others in the marketplace.

Pros
Bluejeans has a very easy interface to use as well as superior dolby sound in comparison to other products.

Cons
The client software has a heavy interface which takes quite a bit of time to install. It alsodoes not run as fast as competitors such as Zoom or Cisco Webex.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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MARIAN CAPATANA

Blue Jeans is great

Used daily for 2+ years
Reviewed 2020-04-21
Review Source: Capterra

Overall experience with Blue Jeans is excellent. The platform never failed no one in the company and is very user friendly.

Pros
I like the fact that you can assign users different levels of action. It is very good when you have Town Halls or big Events

Cons
You can not upload a power point like you can do with a video and also for the moderator you do not have a preview screen, like to add something in the queue.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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BlueJeans pricing

Starting from
$12.49/month
Pricing options
Subscription
Free trial
View Pricing Plans

BlueJeans offers a free trial for new users, after which the software is available across 3 pricing tiers for each of the module. Pricing and functionality - outlined below - scales with number of participants or attendees.

Meetings:
BlueJeans Standard:
• Monthly: $12.49 host/month, billed at $119.88 host/year
• Annually: $9.99 host /month, billed at $119.88 host/year
BlueJeans Pro:
• Monthly: $17.49 host/month, billed at $167.88 host/year
• Annually: $13.99 host/month, billed at $167.88 host/year
BlueJeans Enterprise: Please contact directly for pricing information.

Events:
• One-time webinar: $499/webinar

Gateway for Teams:
• Up to 19 rooms: $99/room/month
• 20 rooms or more: Contact directly for pricing information

BlueJeans features

API
Activity Dashboard
Chat
Customizable Branding
Instant Messaging
Reporting & Statistics
Video Conferencing

Automatic Notifications (119 other apps)
Call Monitoring (116 other apps)
Call Recording (164 other apps)
Call Reporting (94 other apps)
Call Routing (125 other apps)
Call Transfer (111 other apps)
Caller ID (99 other apps)
Collaboration Tools (94 other apps)
Communication Management (128 other apps)
Conferencing (114 other apps)
Contact Management (108 other apps)
Third Party Integration (207 other apps)
Voice Mail (97 other apps)

Videos and tutorials

Additional information for BlueJeans

Key features of BlueJeans

  • Admin command center
  • Dual-stream support
  • Group text chat
  • HD content sharing
  • Historical reports
  • Integration with Outlook/ Google Calendar
  • Interactive dashboards
  • Meeting recording
  • Mobile & browser integration
  • Multi-device interoperability
  • Multi-party meeting (up to 100 participants)
  • Real-time meeting data
  • Single sign-on (SSO) support
  • Video sharing
  • irewall / NAT traversal & encrypted meetings
View All Features

Benefits

Multi-vendor, multi-device interoperability: Connect to a BlueJeans meeting from your browser or mobile device, as well as from platforms such as Cisco, Polycom, LifeSize, & Microsoft Lync.

Multi-party meetings: Supports up to 25 video or audio endpoints for standard meeting and 100 endpoints for large meetings.

HD content sharing: Share slides, sheets and more with up to 1080p quality HD and dual stream support.

Video sharing: Share product demos, advertising videos and more with all participants in a meeting.

Meeting recording: Record, watch and share your Blue Jeans meeting with support for unlimited storage, online playback and additional sharing options.

Secure meetings: Meetings are firewall / NAT traversal and encrypted. The command center lets you define access permissions and passwords.