Bria Features

Bria

VoIP communication and collaboration management solution

4.3/5 (79 reviews)

Bria Feature Summary

  • Access Controls/Permissions
  • Alerts/Notifications
  • Archiving
  • Audio / Video Conferencing
  • Auto Dialer
  • Built-in Telephony
  • Call Conferencing
  • Call Logging
  • Caller Identification
  • Chat / Messaging
  • Chat/Messaging
  • Communication Tools
  • Employee Directory
  • File Sharing
  • Inbound Call Center
  • Knowledge Base
  • Manual Dialer
  • Multi-User Collaboration
  • Online Voice Transmission
  • Outbound Call Center
  • Outbound Reporting
  • Private Chat
  • Quality Management
  • Real-Time Chat
  • Real-time Chat
  • Reporting/Analytics
  • SIP Trunking
  • Screen Sharing
  • Search
  • Telephony
  • Unified Communications
  • VoIP
  • Voice Quality Enhancement

Competitor Feature Comparison

API
Access Control
Activity Dashboard
Analytics
Automatic Backup
Automatic Call Distribution
Call Center Management
Call Disposition
Call List Management
Call Monitoring
Call Recording
Call Routing
Call Scripting
Call Tracking
Call Transfer
Chat
Collaboration Tools
Communication Management
Computer Telephony Integration
Conferencing
Contact Management
Customizable Branding
Escalation Management
Feedback Collection
File Transfer
Help Desk Management
Instant Messaging
Labeling
Mobile Integration
Multi-Channel Communication
Multiple User Accounts
Offline Access
On-Demand Recording
On-Demand Webcasting
Presentation Streaming
Push Notifications
Remote Access
Single Sign On
Software Development Kit
Third Party Integration
Two-Way Audio & Video
User Management
Video Call Recording
Video Conferencing
Visual Analytics
Voice Mail
Learn moreCompare App
API
Access Control
Activity Dashboard
Analytics
Automatic Backup
Automatic Call Distribution
Call Center Management
Call Disposition
Call List Management
Call Monitoring
Call Recording
Call Routing
Call Scripting
Call Tracking
Call Transfer
Chat
Collaboration Tools
Communication Management
Computer Telephony Integration
Conferencing
Contact Management
Customizable Branding
Escalation Management
Feedback Collection
File Transfer
Help Desk Management
Instant Messaging
Labeling
Mobile Integration
Multi-Channel Communication
Multiple User Accounts
Offline Access
On-Demand Recording
On-Demand Webcasting
Presentation Streaming
Push Notifications
Remote Access
Single Sign On
Software Development Kit
Third Party Integration
Two-Way Audio & Video
User Management
Video Call Recording
Video Conferencing
Visual Analytics
Voice Mail
Visit WebsiteCompare App
API
Access Control
Activity Dashboard
Analytics
Automatic Backup
Automatic Call Distribution
Call Center Management
Call Disposition
Call List Management
Call Monitoring
Call Recording
Call Routing
Call Scripting
Call Tracking
Call Transfer
Chat
Collaboration Tools
Communication Management
Computer Telephony Integration
Conferencing
Contact Management
Customizable Branding
Escalation Management
Feedback Collection
File Transfer
Help Desk Management
Instant Messaging
Labeling
Mobile Integration
Multi-Channel Communication
Multiple User Accounts
Offline Access
On-Demand Recording
On-Demand Webcasting
Presentation Streaming
Push Notifications
Remote Access
Single Sign On
Software Development Kit
Third Party Integration
Two-Way Audio & Video
User Management
Video Call Recording
Video Conferencing
Visual Analytics
Voice Mail
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Mobile apps

iOS App


1,668 reviews

Requires iOS 12.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


1,098 reviews

Bria Feature Reviews

25 reviewers had the following to say about Bria's features:

Anonymous
(Education Management company, 501-1000 employees)

This did not work for us

2018-12-12

Pros

The best thing I can say is the tool has a built-in "send report to technical support" button.

Cons

Dropped transfers, absent notifications for calls/missed calls... upside was I was able to just ignore my phone for a few months.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

2/10
Source: Capterra
Helpful?   Yes   No

Response from CounterPath


Thank you for taking the time to submit a review. Sorry to hear Bria did not work for your organization. I will send your feedback and suggestions to our product group to review.

Read more
John King

Excellent, flexible VOIP softphone !

2018-07-26

Bria is a good, flexible softphone with conference calling and recording capabilities.

Pros

It's also compatible with VanillaSoft and other CRM systems for click to dial outbound calling.

Cons

The softphone is occasionally slow to load and the on screen interface isn't particularly attractive.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Alexander Fonseca

high quality VoIP tool

2019-12-02

Generating a satisfaction by using and integration with other software.

Pros

. • Integration with Jabra brand headphones. • Receive constant updates.

Cons

• High cost of licenses. • Sometimes we have to restart the software because it has an error.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from CounterPath


Alexander thank you for taking the time to submit a fantastic review. It's great to hear that our customers find Bria easy to use, stable with the option to integrate with other software.

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Ashley Colon

I absolutely love Bria

2018-01-09

Pros

We use Bria for our call center and is a great software.

Cons

instant messaging feature does not work. other than that software is great and works properly to company standards

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Emanuelle Leandro Ribeiro

Robust and complete VOIP tool for calls

2020-03-04

Allows you to easily record calls and call transfers.

Pros

It allows recording of calls at any time.

Cons

The license control page does not allow you to delete the history of old computers that used a certain license. It does not have a filter to check only the licenses that are in use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from CounterPath


Emanuelle thank you for taking the time to provide a great review. The feedback our customers provide helps our developers identify features and functionality that need updating and or corrections.

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Anonymous
(Computer Software company, 51-200 employees)

Works most of the time

2018-03-22

This is an easy to implement tool that functions out of the box.

Pros

-Easy to set up and launch -Ability to customize ringtones -Holding, Transfering and In-call features all work without flaw.

Cons

-Logo and branding of the application are very dated.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Luke Sotirov

Best Softphone there is

2018-12-03

Pros

This is a great softphone that our company uses on a daily basis for the last 7 years. We love it and will keep using it.

Cons

It would be great if they can have automatic call recordings in the settings

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from CounterPath


Luke thank you for submitting an amazing review. It's great to hear from customers who have been successfully using our products for several years. I'll send your suggestion for automatic call recording to the product team.

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Kilian Ivers

easy to handle

2018-05-18

Pros

i don't need a normal phone right more. I can call customers right out of my ERP System.

Cons

i need google sync, so that i can integrate my google contacts. and second thing, give calls to the next person should be easier

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Food & Beverages company, 201-500 employees)

Bria is great for working from home

2020-03-26

Bria makes it so easy to work from home right from your own computer because it is your work number you are still using to make and receive calls.

Pros

We use this program when we are working from home so we could still contact customers and customers can contact us.

Cons

The integration was very easy.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from CounterPath


Thank you for taking the time to submit a review. During these times it's great to hear Bria assisted your team with remote working. To ensure your employees and customers are able to communicate

Stay safe and take care

Read more
Robson Grant

Bria Teams Works Almost Perfectly (Fix)

2019-12-19

I've tried other voip software apps including browser based, and Bria Teams is the best in my opinion because it makes my job easy to provide simply great service to our customers.

Pros

The reason we like it so much is because of it's ease of use and the ability to warm transfer our callers.

Cons

I had issues with the software freezing when I allowed the call log fill up.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from CounterPath


Thank you for the amazing feedback. It's always great to hear that our product helps you provide great service to your customers.

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Mark Southwick

This is a great program - simple and quick to use.

2018-05-24

If frees me from using expensive phones and can be operated easily

Pros

It does what I want and frees me from expensive landline & mobile calls

Cons

When my outlook contacts were migrated many contacts are given the name "Mr" or "Mrs".

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Telecommunications company, 1001-5000 employees)

Great easy to use softphone

2019-01-21

I use this for phone calls from customers and it's very easy to use with a lot of features and options.

Pros

Multiple accounts are easy to setup and manage, feature sets are easy to adjust for each line

Cons

I have no cons to report about this software, it fully meets my needs

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from CounterPath


Thank you for taking the time to submit a fantastic review. It's great to hear Bria's features and ease of use are working for your organization.

Read more
Michael Sukeforth

Works but application design is mediocre.

2020-04-06

Pros

The call quality is clear, works as designed and I have not had any bugs using it at all.

Cons

I would never design this to move or at least have a lock function.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

2/10
Source: Capterra
Helpful?   Yes   No

Response from CounterPath


Michael, thank you for taking the time to write a review, we're happy to know you've been having great quality calls with Bria. I'll forward your feedback regarding interface to our Product Team. For technical issues please reach out to our Technical Support team, tickets are submitted online at https://support.counterpath.com/hc/en-us/requests/new

Read more
Bethany Schlichting

Worst dialer we have ever encountered

2018-06-22

Pros

It's pretty simple a monkey could figure out how to point and click and make calls. Maybe ok for 1-10 people organization.

Cons

Slow, no call back feature and multiple calls are a nightmare.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Marketing and Advertising company, 11-50 employees)

I wish we would have kept this software in my office

2018-11-27

Unfortunately, that was not my call.

Pros

The customer service was great to work with. Call recordings were easy to find.

Cons

There is nothing I have to complain about with this software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from CounterPath


Thank you for taking the time to submit a review. Your feedback helps us improve our products and services and the overall customer experience. Sorry to hear your company moved away from our software. Did we change something that no longer works for your organization such as licensing model, pricing, functionality?

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Ron Blitz

Great software, works well with my team

2018-05-24

Cost, effectiveness

Pros

Easy to install, quick to get going every day.

Cons

Not obvious at first how to transfer a call.

Rating breakdown

Value for money
Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
hussien azim

my review for Bria

2019-02-27

Pros

very easy to use and very easy configuration and can set up more than one profile smoothly

Cons

it doesn't support DTMF feature which will not operate with interactive calls

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from CounterPath


Thank you for taking the time to submit wonderful review Hussien. It's always great to hear ease of use when setting up profiles and SIP configurations within Bria.

Read more
Robin Bondar

Good Option for phone service

2018-06-13

Pros

Easy to login and retrieve messages, messages are also forwarded via email so you don't forget to check.

Cons

When checking voicemail messages, I get to a point when I have listened to a message and saved it for later - the option to move to the next message is no longer available and I have to hang up and dial back into the system.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Jordi vE

Easy integration. Fool proof

2018-05-17

It did work

Pros

Good pricing (Bria retail), easy, design, Windows but also other os.

Cons

New stretto model because of the monthly fee. Mobile version is changed with a monthly fee as well.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Logistics and Supply Chain company, 201-500 employees)

Great tool when you are out of office

2018-11-06

- Preferably it should be used with headphones to have a better experience with the clarity of sound.

Pros

. - Is easy to use - You can make internal calls (with extensions codes) or external calls. - Works like a simple phone even you can call to hear your voicemails. - You can have two phone lines.

Cons

. - You must have the application open in order to receive calls. - If you have the application at the background, you may experience some troubles to take the call because the time of response is really slow.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from CounterPath


Thank you for taking the time to submit a review. To ensure Bria is running in the background please turn on Push? The following kbase article provides additional information that you may find useful. https://support.counterpath.com/hc/en-us/articles/115004151013-Bria-Mobile-Push-Checklist.

If you encounter an issue with Bria please work with our support team. Support tickets are submitted online at support.counterpath.com.

Read more
Melissa Almeida

Solid Softphone for SIP calls

2018-04-05

Bria is compatible with many third party applications and most SIP providers will offer configuration support.

Pros

Support for click to call handlers from third party apps is only available in this paid version, the free version (x-lite) no longer supports this.

Cons

Updates to the configuration menu caused all our users calls to fail and support was uninformed about the changes and necessary configuration fixes.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Marketing and Advertising company, 201-500 employees)

Great value

2020-05-01

Pros

This software is easy to use, the set up for sip accounts is really simple and the extra configurations to use proxys or dns help a lot when you have to use it outside of the company if via vpn. i find the call recording option being one of the most helpful options since i can get access to my calls for feedback o missing info very quick.

Cons

the only real issue i find with this program is that it has to be updated a lot, and it is really a lot, 1 update every 3 weeks, i don't really get why but that is the only issue i have with bria at the moment.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from CounterPath


Thank you for taking the time to provide feedback. It's great to hear how you've been using the call recording feature. Please know our software is updated often to keep up with the latest technology and for improvements.

Read more
Anonymous
(Telecommunications company, 51-200 employees)

Bria is an easy to use and stable SIP Client

2018-03-31

Pros

Works well for making and receiving calls. Also provides good call quality.

Cons

You can find other SIP Clients that are free with the same basic features as Bria. Startup of the software sometimes can take a bit before it comes up.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
Andre Barbosa

Integration and update

2018-12-18

Overall, it works good. Stable and reliable are the words that explain Bria.

Pros

My headphone has support to Bria, so it is easy to answer and make calls.

Cons

What I least like is the update. There is a new version that support what I need, but I have to purchase again to have access to the new functionalities.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from CounterPath


Andre thank you for taking the time to submit a review. It¿s great to hear our device integration works well for you. Have you considered moving to a subscription model? Bria Teams is a user based subscription which allows each user access to Bria on up to 3 devices including Desktop, Mobile and Tablet. Bria Teams uses a web-based provisioning dashboard to setup, deploy and manage your users. Bria Teams allows up to 5 SIP/XMPP accounts. Bria Teams also has subscription based features like Upgrades, Team Messaging and Screen Share capabilities. You can find more about Bria Teams and sign up for a trial here, www.softphone.com.

Read more
Sachin Chhajed

It's like Apple of Softphones..!!

2018-04-06

Pros

Audio and Video qualities over the call have been taken care of pretty good.

Cons

It did not have a build for Ubuntu customers the last time i checked which was huge let down.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Software Advice
Helpful?   Yes   No
Read more