BroadVoice Cloud PBX Features

BroadVoice Cloud PBX

Cloud PBX solution for SMBs

4.73/5 (15 reviews)

BroadVoice Cloud PBX Feature Summary

  • IVR / voice recognition
  • Outbound reporting
  • Voice & data integration
  • Toll free numbers
  • Auto-attendant
  • Voicemail
  • Caller ID block
  • Direct international dialing
  • Multi-Line hunt groups
  • Directory listing
  • Auto-responders
  • Call recording
  • Conferencing
  • Activity dashboard
  • Inbound Reporting
  • Call monitoring
  • Call center management
  • Auto-dialer

Communications Feature Comparison

Most popular features of all Communications apps

API (162 other apps)
Activity Dashboard (85 other apps)
Automatic Notifications (65 other apps)
CRM Integration (73 other apps)
Call Monitoring (72 other apps)
Call Recording (104 other apps)
Call Reporting (63 other apps)
Call Routing (79 other apps)
Call Transfer (73 other apps)
Caller ID (72 other apps)
Chat (84 other apps)
Conferencing (76 other apps)
Instant Messaging (65 other apps)
Monitoring (67 other apps)
Real Time Analytics (58 other apps)
Real Time Reporting (59 other apps)
Reporting & Statistics (89 other apps)
Third Party Integration (93 other apps)
Video Conferencing (58 other apps)
Voice Mail (59 other apps)

Mobile apps

iOS App


16 reviews

See all iPhone Apps

Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


26 reviews

See all Android Apps

BroadVoice Cloud PBX Feature Reviews

12 reviewers had the following to say about BroadVoice Cloud PBX's features:

Tammy Adams

Cloud based PBX

2018-06-12

Pros

Pros include call routing and call blocking.

Cons

The calls are not recorded on the cloud.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
Read more
Trace Davis

Top Notch Service

2015-11-23

On a referral from another business owner we called Lauren Pieper at Broadvoice.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Nick King

One of the best experiences I have had with a company

2016-06-03

Whether it is setting up new phones, or settings on the phones themselves, one call (with almost 0 wait time) will have you up and running.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Miles Cortez

Awesome Across the Board

2016-02-25

This is a fantastic product, totally affordable especially for international calls and the customer service is A+.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Jason Waltersdorff

Far and away, the best option for phone service

2015-11-20

The cost is half of what it was with the traditional system, and in the rare event that I need to talk to someone at Broadvoice about tweaking my configuration & service, I have real phone numbers, where I get to talk to real people.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Derrick Stoelton

Excellent phone system solution

2016-10-13

After being fed up, we called around and got quotes for VoIP systems.

Pros

The online application is extremely user friendly. Phones always work great. Phones come ready to go!

Cons

Phone changes my settings every night. Other than that, it is great!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Nick Lincoln

Easiest setup...Ever

2016-11-10

The process from initial call to implementation was super smooth and very easy.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Jason Ling

Customer Service has been refreshing

2016-02-08

The two guest phones and one purchased phone to be mirrored will arrive in a few days at the right locations, a tech will call me upon arrival, and off we go.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Brian Gray

Very knowledgable and responsive

2015-11-24

Pros: * Pricing and packages that aligned with our usage patterns * Expert resources * Excellent post-sale customer support Cons: * Still not perfect pricing and packages to match a church with high-use and no-use handsets * On-site edge router semi-required

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Heather Frazier

Super Friendly to Use!!

2016-06-01

Unlike other companies, you get to speak to a real person when calling customer service and your account representative is so incredibly nice and helpful!

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Broadvoice


Thanks! Looks good!

Read more
Clement Belanger

one of the best PBX software

2018-11-27

Pros

The system is well build, never failed (in our case) and easy to use

Cons

The only problem we had was with our internet connection.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Paul Stern

I caanot think of a way the system could make me happier.

2016-01-30

It is nice to have a dependable and easy to use system.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more