BroadVoice Cloud PBX Pricing Plan & Cost Guide

BroadVoice Cloud PBX

Broadvoice b-Hive Cloud Communications for SMBs

4.55/5 (29 reviews)

BroadVoice Cloud PBX Pricing

Starting from: $17.95/month

Pricing model: Subscription

Free Trial: Available (No Credit Card required)

Contact BroadVoice for pricing information or a quote

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BroadVoice Cloud PBX Pricing Reviews

Pros

  • They are incredibly helpful, and always very friendly. I cannot recommend this service enough, and I cannot say enough good things about the people that work for Broadvoice.Jason W.Read the full review
  • It has been amazing, customer service and call logs are incredible. They have all been so kind and so helpful.Kate S.Read the full review
  • I feel so strongly about how Broadvoice has helped my office become more efficient (and saved me a ton of money) that I just really enjoy spreading the word about how great this company is.Jason W.Read the full review

Cons

  • The team we were assigned were all but unresponsive and clueless their customer lives in the midwest (not CA -- shocker, right?). We would contact them because we were unable to put our calls on park.Tam R.Read the full review
  • Didn't work, phones were poor quality and the VoIP capability that it was supposed to have never worked. After being fed up, we called around and got quotes for VoIP systems.Derrick S.Read the full review
  • I should not have done that, in fact I should have cancelled the entire deal when I realized they were not paying attention.Donald K.Read the full review
88%
recommended this to a friend or a colleague

9 reviewers had the following to say about BroadVoice Cloud PBX's pricing:

King J.

Great Product supported by an even greater team

Used daily for less than 6 months
Reviewed 2021-06-29
Review Source: Capterra

Pros
This software provides the highest quality, with dependable and trusted service. The feature and benefits are easy to use and the value for price paid is phenomenal. We were able to double the number of phones for the same prices as what we were paying another provider.

Cons
The product was so easy to set up and use and the training provided was great. Can't find anything that I do not like about this software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Miles C.

Awesome Across the Board

Reviewed 2016-02-25
Review Source: Capterra

This is a fantastic product, totally affordable especially for international calls and the customer service is A+. It's a relatively small company where you can actually speak to the people that get things done and they know you by name. I wish them all the success in the world as long as I can still get a great product and great service at a great price. I couldn't be happier.

Rating breakdown

Ease of use
Customer support

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Brian G.

Very knowledgable and responsive

Reviewed 2015-11-24
Review Source: Capterra

Our church had a protracted evaluation of VoIP telephony solutions and selection. Broad voice was very patient throughout the process, and they had the same people involved from start to finish. Other vendors had some churn in their sales and engineering organizations. One of the critical influencers is that we were able to work with an engineer more knowledgeable of the system that was able to advise us for and against certain configurations. Pros: * Pricing and packages that aligned with our usage patterns * Expert resources * Excellent post-sale customer support Cons: * Still not perfect pricing and packages to match a church with high-use and no-use handsets * On-site edge router semi-required

Rating breakdown

Ease of use
Customer support

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Geralyn G.

Shouldn't have waited so long to switch!

Reviewed 2017-02-13
Review Source: Capterra

We move our church's ATT phone service to Broadvoice and it has been a WONDERFUL and economical experience. The quality of the service is exceptional, the support from the sales team, the installation and the technical support teams are also exemplary. We cut our telephone bill by over 70% and INCREASED the features! We highly recommend to any non-profit organization. Resources previously used for telephony can now be used to support our community!

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Derrick S.

Excellent phone system solution

Used daily for 6-12 months
Reviewed 2016-10-13
Review Source: Capterra

Well, First off, We purchased our own phone system and had it installed for over 6k. Didn't work, phones were poor quality and the VoIP capability that it was supposed to have never worked. After being fed up, we called around and got quotes for VoIP systems. Broadvoice won hands down. The price is great and all the features work great. it has everything we needed for a business. I am extremely happy with them.

Pros
The online application is extremely user friendly. Phones always work great. Phones come ready to go!

Cons
Phone changes my settings every night. Other than that, it is great!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Melanie B.

Reliable and Cost Saving

Used daily for 2+ years
Reviewed 2021-05-18
Review Source: Capterra

We have been using for over 6 years and have had very few problems. It is much more affordable than the landline company we were with and only goes down when the Internet is down.

Pros
Easy to use, just like a landline phone, and has many interoffice features that are helpful as well such as call forwarding for after hours calls, etc.

Cons
You can expect issues and outages when your Internet is slow or down. If you have reliable Internet you will have a reliable phone system.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 8/10

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Trace D.

Top Notch Service

Reviewed 2015-11-23
Review Source: Capterra

We had been a Vonage customer for over 11+ years & throughout the last 9-10 months we were experiencing several reoccurring problems that they could not resolve. On a referral from another business owner we called Lauren Pieper at Broadvoice. Lauren was extremely helpful & very professional. She responded to our every need & in the end we were able to save money while receiving new phones as well as having a phone system that works perfectly! The tech support team has been nothing short of outstanding & we cannot recommend this company enough. If you are looking for a higher quality service with an easier-to-use system all at a lower price than what you are currently paying - Make the call & switch now, you'll be glad you did.

Rating breakdown

Ease of use
Customer support

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Paul S.

I caanot think of a way the system could make me happier.

Reviewed 2016-01-30
Review Source: Capterra

I love calling customer service and speaking to an intelligent, courteous and English speaking person. We have a tax office and changed phone service in the middle of a hectic day during income tax season and it was done completely seamlessly. Any way we have wanted to do things, the system allows, In fact the system allows for things that we never knew existed in any system we could easily afford. It is nice to have a dependable and easy to use system.

Rating breakdown

Ease of use
Customer support

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Jason W.

Far and away, the best option for phone service

Reviewed 2015-11-20
Review Source: Capterra

The long and short of it is that we have a small business and were paying over $400/mo for six landlines through a traditional phone company. We tried VOIP (to save around $200/mo), and had a nightmarish experience with another company. We were ready to go back to the landline company and just pay the extra because it wasn't worth it to us to have spotty service where calls to customers and vendors would be dropped. Reliability was more valuable to us than saving money. I heard an advertisement for Broadvoice on the radio and decided to give them a call. I got paired up with Lauren, who was making a lot of promises that I assumed she wouldn't be able to keep--especially after my initial experience with VOIP, and the fact that her prices were about the same as they were with that other company. She assured me that I would be given time to check it out, and that if I didn't like it, I could return it for a full refund. So, we gave it a shot. The reality of the whole situation is that I probably owe Lauren and the other members of the Broadvoice team a huge apology, because not only did she keep her promises, but every single expectation I had was absolutely shattered. We can do things with our phone system that we could never do before. We don't drop calls. Ever. The cost is half of what it was with the traditional system, and in the rare event that I need to talk to someone at Broadvoice about tweaking my configuration & service, I have real phone numbers, where I get to talk to real people. I know their names. They are incredibly helpful, and always very friendly. I cannot recommend this service enough, and I cannot say enough good things about the people that work for Broadvoice. ...and just to be clear, I don't work for them, nor do I get paid to say these things. I feel so strongly about how Broadvoice has helped my office become more efficient (and saved me a ton of money) that I just really enjoy spreading the word about how great this company is. I deal with a lot of people and a lot of vendors that simply never live up to their word. Broadvoice is the exception to the rule.

Rating breakdown

Ease of use
Customer support

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