Calabrio Call Recording Features

Calabrio Call Recording

Call recording software for digital businesses

3.67/5 (3 reviews)

Calabrio Call Recording Feature Summary

  • Network-based storage
  • Scheduled recording
  • Archiving
  • Call recording
  • Search functionality
  • Secure data storage
  • Compliance management
  • Email recording
  • Desktop recording
  • Network recording
  • Gateway recording
  • Multiple recording types
  • Automated organization
  • Call sorting
  • Call storage
  • PCI compliance
  • API
  • Automated pause & resume of audio & screen recording
  • Automatic notifications
  • Monitoring & notification alerts
  • Call exporting
  • Energy analytics
  • Speech analytics
  • Desktop analytics activity
  • Advanced query options
  • Metadata tagging
  • CRM hyperlinking
  • HIPAA compliance
  • Sarbanes-Oxley compliance
  • 128-bit AES data encryption
  • Permission management
  • Role-based permissions
  • Data compression
  • Voice specific algorithms
  • Contact management
  • Format management
  • Call evaluation
  • Call sharing

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Live / Video Conferencing (44 other apps)
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Receiving (40 other apps)
Reporting & Statistics (41 other apps)
SMS Integration (36 other apps)
Third Party Integration (59 other apps)
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Competitor Feature Comparison

Calabrio Call Recording Feature Reviews

3 reviewers had the following to say about Calabrio Call Recording's features:

Ruth Schrantz

Calabrio Call Recording

2016-12-08

Ease of searching by unit, knowledge worker, contact ID, or date and time is seamless.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Insurance company, 501-1000 employees)

Calabria Call Recording

2018-08-07

Pros

Was able to efficiently review calls and use program to help aid workers using program in how to be more successful.

Cons

Program frequently crashed without notice and calls would be lost, unable to be heard.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

4/10
Source: Capterra
Helpful?   Yes   No
Read more
Andrew Hansen

Easy to use enterprise call recording

2017-06-27

Pros

-User interface for recordings is extremely easy to use with lots of features for each user level.

Cons

-Browser support is very limited when it comes to the user interface.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more