Call Loop Features

Call Loop

SMS Marketing & Voice Broadcasting Made Easy

4.72/5 (54 reviews)

Call Loop Feature Summary

  • SMS text messaging
  • Voice broadcasting
  • Marketing automation
  • Integrations
  • Analytics & reporting
  • Audio management
  • Autoresponders
  • Bulk SMS
  • Contact manager
  • Delivery reports
  • Emergency notifications
  • Group messaging
  • Personalized SMS
  • Marketing automation
  • Mobile web forms
  • Name & email capture
  • Schedule SMS
  • Secure SMS
  • Send & receive SMS online
  • SMS alerts
  • SMS broadcasts
  • SMS tracking
  • SMS contests
  • SMS coupons
  • SMS marketing
  • SMS reminders
  • SMS short codes
  • SMS triggers
  • Text promotions
  • Text to join keywords
  • Voice broadcast
  • SMS Marketing made easy with Call Loop
  • Create SMS and voice broadcast autoresponders
  • Mobile marketing CRM
  • Appointment reminders sent automatically!
  • Record your voice broadcasts easily

Communications Feature Comparison

Most popular features of all Communications apps

API (115 other apps)
Activity Dashboard (49 other apps)
Automatic Notifications (40 other apps)
CRM Integration (54 other apps)
Call Monitoring (47 other apps)
Call Recording (71 other apps)
Call Reporting (45 other apps)
Call Routing (51 other apps)
Call Transfer (54 other apps)
Caller ID (51 other apps)
Chat (64 other apps)
Conferencing (61 other apps)
Instant Messaging (49 other apps)
Live / Video Conferencing (44 other apps)
Monitoring (44 other apps)
Receiving (40 other apps)
Reporting & Statistics (41 other apps)
SMS Integration (36 other apps)
Third Party Integration (59 other apps)
Voice Mail (47 other apps)

Competitor Feature Comparison

Call Loop Feature Reviews

25 reviewers had the following to say about Call Loop's features:

Shawn Blair

I have been using this software myself and for clients since it was originally released.

2018-04-05

This provides for another great option for promoting via SMS. I've used other SMS tools for leag gen by phone.

Pros

The SMS messages are just a necessary tool today.

Cons

I would like a little more flexibility to push data from Infusionsoft to Call Loop. Other than that, I'm very happy with Call Loop and recommend it regularly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Call Loop


Thanks Shawn!

Read more
Dustin Donham

Awesome SMS Marketing & Voice Broacasting Tool

2016-07-15

I have used alot of SMS platforms and I will say thier is the best around, from ease of use and functionality.

Pros

They have really cool voice broadcast that even lets you transfer the sms to a live call by texting back a number.

Cons

And best of all, they are adding new integrations and product up dates all the time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering Call Loop

If you need a solid SMS service with lots of extra features and crazy good tech support them just give Call Loop a try.

Source: Capterra
Helpful?   Yes   No

Response from Call Loop


Hi Dustin,

Thanks for the review. I noticed you had customer support at 4 stars, but you mentioned that "Their support and service is awesome".

Do you think a 5 star would be a better choice?

Thanks for the review!

Read more
Mike Coffey

Very useful tool!

2017-03-17

We use Call Loop when making presentations at conferences. If attendees want our slides and notes or other tools we reference, they can text a code to get them - while they are still in the meeting room!

Pros

It has greatly increased our prospect self-identification at conferences. It is easy to use and cost-effective!

Cons

I would like to see the ability to make our automated text conversations more interactive.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Call Loop


Awesome! We're so happy to hear that Call Loop is helping out.

Read more
Amy Coplen

Best Software for Lead Notification

2017-03-17

CallLoop is the only software available (that I could find anyway) that can SMS text your sales reps when they are assigned a new lead in Marketo.

Pros

Integration with Marketo Super simple set up Very fast text message send time Ability to send text alerts to sales reps (not just the lead itself)

Cons

None

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Call Loop

Just try it... you'll never go back!

Source: Capterra
Helpful?   Yes   No
Read more
Charlie Lindner

Great experience!

2017-04-17

The customer representative was amazing at helping understand the functions of call loop! I'm hoping in the future call loop will have a function to move around contacts within an existing group to create a new group instead of uploading a new CSV file each time.

Pros

Easy to to send out messages and pre scheduled messages.

Cons

Moving Cotacts to new groups.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Call Loop


Thanks for the feedback Charlie. We'll see about making this easier for people in a future release.

Read more
Anonymous
A verified reviewer

So far so good! I am just starting to use the Call Loop for all it can do!

2018-03-29

I converted 70% of an audience I spoke in front of to my list. It was easy.

Pros

I love that you can create more follow up steps in the text message and that you can broadcast to the subscribers.

Cons

When setting up follow up, it was a bit confusing on the integration. It feels out of order.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Linda Elze

Awesome way to contact customers

2017-12-13

Pros

I like that I can leave message with my phone number and customers that are interested call me back.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Recommendations to others considering Call Loop

Kinda wish it could reach outside usa

Source: Capterra
Helpful?   Yes   No
Read more
Brett Burky

A trusted company that does what it says and delivers.

2016-07-23

I started using Call Loop a number of years ago to be able to utilize SMS in our marketing, mostly for being able to reach our customer base at the best marketing level - text.

Pros

Integrations, automation and ease of use.

Cons

Not sure because we haven't had any hiccups in service.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Call Loop


Thanks for the kind words Brett!

Read more
Peter Johnson

GOOD CALL loop

2017-04-07

A friend told me about callloop 4+ years ago....I wasnt sure...but GOOD CALL on becoming a client of theirs.

Pros

ease of use

Cons

really seems more designed around the desktop computer environment

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Call Loop


Thanks for the review Peter!

Read more
Kathi Butts

Cost effective

2018-07-31

I use Call Loop for broadcasting messages about my business and promotions.

Pros

The cost of the service makes it an easy decision.

Cons

Had to hunt and peck to find out where to create my first recording and then find where it went to review.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
RJ Attaway

Call Loop thumbs up

2017-03-01

Call loop is easy to use and I have rekindled some of my inactive customers from 4 and 5 years ago.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Call Loop


Way to go RJ! Congrats on the success!

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Rick Bonn

Verified Reviewer

Callloop is buggy

2017-11-28

Pros

Easy to use when it works and clean interface. Support tries to be helpful.

Cons

Surely they should fix the bug but have not. Call Loop made me look bad to my client.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

0/10
Source: GetApp
Helpful?   Yes   No

Response from Call Loop, Inc


Hi Rick, I'm sorry to hear that, however after looking at the conversation with our support team - it seems that the issue was a user error.

We do offer full refunds for problems and issues that arise when it's a Call Loop error, but in this case it wasn't.

Because of the large broadcast amount, we did offer a discount on the messages to make up for the mistake made. It happens and we help as much as we can.

If there is anything we can do, please email me directly at Chris@CallLoop.com - CEO

Read more
Ravi Soni

Feedback for Callloop - From: Ravi

2018-07-27

Great service! I must say I like their customer service and support. My recommendation is Callloop should start supporting spanish accents in their text body. It will really help! Overall a great application!!

Pros

Features Easy to use Speed Integration Payment plans

Cons

Should accept spanish accents in sms body

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Chad Chizzle

Awesome Platform...

2017-03-08

VERY Robust & POWERFUL! The Mail Chimp integration is especially useful for the entertainment industry (club promotion)

Pros

Ease of use

Cons

Lack of Automation (i.e. Zapier)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Call Loop


Chad, THANK YOU for the great review and we're excited that you're getting such awesome results.

Read more
Sarah Martin

Best Text Messaging Service---HANDS Down!

2016-07-25

Working with Call Loop is so easy!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Call Loop


Thanks Sarah! We're excited and glad that we can help!

Read more
Dawn Brown

It's so easy!

2017-04-21

I love dealing with my customers, but hate having to fight technology, so having Call Loop has made getting lead information so simple.

Pros

Easy to use and quick!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Call Loop


Thanks for the 5-start review Dawn!

Read more
Bill Enross

awesome in every way

2017-03-23

As an agency owner, I take my customer service and support requests very seriously, so does Call Loop, nice going!

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Call Loop


Thanks Bill! Appreciate the long term partnership :)

Read more
Nicholas Kouvatsos

Very easy to use, but still working out some bugs and limited functionality.

2017-05-16

Pros

It's very simple software that's quite easy to use.

Cons

Bugs caused us to spend a lot of time on the phone and in e-mail with support.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Jamie C

CallLoop Is A Valuable Asset to Our Business

2017-04-27

CallLoop also integrates with many CRMs including Infusionsoft so sending Voicebroadcasts (or SMS messages) in a campaign is a snap. .

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Call Loop


Thank you for the review Jamie!

Read more
Mario Erazo

Easy to use, gets the job done.

2017-11-16

Pros

It easy to set up the lists and send messages.

Cons

The integration with mailchimp it doesn't work all the time.

Rating breakdown

Value for money
Ease of use
Features

Time used: 1-2 years

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No

Response from Call Loop


Thanks Mario! We can help determine what happened with your Mailchimp integration. Someone from our team will contact you shortly.

Read more
Anonymous
(Computer Software company, 1-10 employees)

Works as advertised

2018-07-27

I use it for a couple of my customers, integrated with Infusionsoft -- works great and setup was pretty easy. The service has been reliable so far!

Pros

It was relatively easy to set up and get working, help section was good when I had questions.

Cons

I'd like to see a lower cost per SMS, it can get pricey if messaging large groups.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Trip Nine

Call Loop: Great Software at an Affordable Price

2017-02-28

The Call Loop software was just what I needed to grow my email list from stage.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Call Loop


Thank you for the 10 review and excited to help you generate leads from texts!

Read more
Thomas Wright

We have been using Call Loop for several years now. Very easy to use and we use it alot!

2018-01-11

Easy to use so able to access and execute immediately

Pros

Set up voice or text and let it send when you need it to.

Cons

There is no reason to like this if you need to keep in contact with your clients. Texting is powerful because every one sees their texts.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Greg Barrett

This tool ROCKS!

2017-03-09

Affordable, easy to use/set up, unbeatable integration, and customer support second to none.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Call Loop


Thanks for the review Greg. We really appreciate it!

Read more
Travis Stephenson

Instantly validated signing up

2016-07-22

I've always thought SMS SHOULD be easy.

Pros

Simplicity combined with performance.

Cons

Maybe needs an upgraded UI to something more bootstrap but I run a software company so I notice that stuff more than most.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10

Recommendations to others considering Call Loop

Use it... seriously

Source: Capterra
Helpful?   Yes   No

Response from Call Loop


Thanks Travis!

Read more