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Call Loop Features

Features Summary

Functionality

4.5

/5

83

Total features

25

3 categories

Call Loop features

API
Activity Tracking
Auto-Responders
Automated Responses
Call Recording
Contact Database
Contact Management
Customizable Fields

Common features of SMS Marketing software

2-Way Messaging
API
Activity Dashboard
Activity Tracking
Alerts/Notifications
Auto-Responders
Automated Responses
Automated Scheduling

Price starts from

10

Per month

Per Feature

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.5

/5

83

Price starts from

10

Per month

visit website

Total Features

25

Unique features

  • Scheduled Messaging

  • Text-to-Win

  • Visual Analytics

  • Auto-Responders

Functionality

4.5

/5

603

Price starts from

19.95

/user

Per month

visit website

Total Features

97

Features in Common

8

Unique features

  • Call Logging

  • Multiple Parties

  • Scheduled Recording

  • For Cloud Phone Systems

Functionality

4.4

/5

678

Price starts from

ic-pricetag

No pricing info

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Total Features

106

Features in Common

10

Unique features

  • Multiple Scripts

  • Multiple Parties

  • Support Ticket Management

  • Queue Management

Common Call Loop comparisons

Call Loop logo
DialMyCalls logo
Call LoopvsDialMyCalls
Call Loop logo
EZ Texting logo
Call LoopvsEZ Texting
Call Loop logo
SlickText logo
Call LoopvsSlickText

Reviewers who mentioned features said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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SMART SMS

Reviewed 4 years ago

Overall experience is good. Customer support is responsible and reliant. I can count on them to support me and provide me solution to my problems.

Pros

This software is very convenient. I like the integration flexibility most. It can get connected to different platforms and easy to use. We dont need any super technical knowledge. I integrated this software with HubSpot and Infusionosft and right now our email campaigns are automatically triggered so as SMS service through Call Loop.

Cons

It doesn't support Spanish accent and that's what we don't like. Because most of our cusotmer base are latinos.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great integration with ActiveCampaign

Reviewed 2 years ago

We love using this product because it has created some huge efficiencies for the admissions teams we work with.

Pros

The most helpful feature of this product for us is the SUPER SIMPLE integration with our automations in ActiveCampaign.

Cons

I would say the biggest area of improvement is the reporting. I would like to see a few more reporting capabilities. Also, I have wanted to download our recorded messages to send for approval, and the system was giving me an error, however, I reached out to [SENSITIVE CONTENT HIDDEN] over chat and he is always EXTREMELY quick to respond and help me out.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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I use it, but I can't highly endorse it. It is not user friendly

Reviewed 2 years ago

It gathers cell phone #'s for me. it costs me money every time they send me a text and if I want to reply to the test, it costs me more money. If I want an interactive experience - back and forth with text messages, it costs me money every time.

Pros

It does gather cell phone #'s for me so I can communicate with people via text messaging.

Cons

It is not intuitive. I fight with the program EVERY time I use it. It pisses me off and as soon as I find an alternative funneling program, I will probably change.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy to use and good value!

Reviewed 3 years ago

I've never had any problem with service. Very responsive.

Pros

the ease of use was great! It's just simple. Easy to integrate with my CRM. Works for both text and voice broadcast.

Cons

It'd be a really great feature if the CRM integration included list management so I didn't have to import lists but that's minor

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Pretty Good Tool, Room for Growth

Reviewed 4 years ago

All in all the software is a solid SMS providor with tons of potential and room for growth.

Pros

I've not tested a large amount of SMS softwares so my review should be taken with a grain of salt, but if you are looking for a "meat and potatoes" solution that does what you need it to reliably (i.e. sends SMS to customers) without bells and whistles, this one is for you. There is readily available access to keywords, building new groups and automating various sequences. Intregrations with 3rd party providors is good as well (zapier).

Cons

SAAS providers are building some pretty streamlined and visually stunning user interfaces these days. This one feels a bit dated at times. Switching between groups, remembering what the difference is between followupss and triggers and other small things increases friction at times. Building a flow and user group could definitely be streamlined. I'd take cues from places providers like Justuno, klaviyo or manychat (all very intuitive with a low learning curve).

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Awesome way to contact customers

Reviewed 4 years ago
Pros

I like that I can leave message with my phone number and customers that are interested call me back. Also it would be great for newbies who are afraid to call customers.

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Works as advertised

Reviewed 4 years ago

I use it for a couple of my customers, integrated with Infusionsoft -- works great and setup was pretty easy. The service has been reliable so far!

Pros

It was relatively easy to set up and get working, help section was good when I had questions.

Cons

I'd like to see a lower cost per SMS, it can get pricey if messaging large groups.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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So far so good! I am just starting to use the Call Loop for all it can do!

Reviewed 4 years ago

I converted 70% of an audience I spoke in front of to my list. It was easy.

Pros

I love that Call Loop integrates with Infusionsoft seamlessly. I like that I can choose my own keyword. I love that you can create more follow up steps in the text message and that you can broadcast to the subscribers.

Cons

When setting up follow up, it was a bit confusing on the integration. It feels out of order. I look for things that are a bit more intuitive and logical and it made me have to think through it to make sure I captured the right fields in infusionsoft. Not sure exactly how to fix it, maybe some added text or a different flow or something. I figured it out eventually. Just would like to see it a bit more intuitive.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Awesome SMS Marketing & Voice Broacasting Tool

Reviewed 6 years ago

I signed up to the free Call Loop SMS marketing trial a year ago I was so happy with the service I stayed on. The suite of tools Call Loop provides is pretty insane. I have used alot of SMS platforms and I will say thier is the best around, from ease of use and functionality. I have clients who use all different types of marketing tools and Call Loop seems to work with just about everything....

Pros

They have really cool voice broadcast that even lets you transfer the sms to a live call by texting back a number. This is awesome for pay per call campaigns and event have a client how uses it for support requests. You can also easily see your sms click data in Google Analytics and in reports generated by Call Loop. You can also easily capture name and email via text to join. I use this when I am speaking on stage at marketing events to quickly grow my list. I just offer my slide deck and ask them to text in to receive it. It works like crazy sometimes I like 90% of the room to text in. There are a lot of other popular features that they have but I have not used much myself. Especially SMS contests & sms coupons.

Cons

umm I can't think of any cons at the moment. Thier support and service is awesome. The product is never down. And best of all, they are adding new integrations and product up dates all the time. Thanks Chris for making such an awesome product.

Vendor response

Hi Dustin, Thanks for the review. I noticed you had customer support at 4 stars, but you mentioned that "Their support and service is awesome". Do you think a 5 star would be a better choice? Thanks for the review!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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I have been using this software myself and for clients since it was originally released.

Reviewed 4 years ago

Improvements in engagement from prospects and clients. An easy to use tool for lead generation. When using it to increase attendance to webinars, we experienced as much as 90%+ buy in on adding a cell phone number to the webinar registration form. This provides for another great option for promoting via SMS. I've used other SMS tools for leag gen by phone. They were fixed at a single entry with no ability to follow up for name and other details. Call Loop's feature provides for multiple replies to collect additional information. I probably haven't mentioned that Call Loop's integration with Infusionsoft is pretty well done, making it easy to send messages and collect information.

Pros

Call Loop is relatively easy to use. Set up sms reminders and voice calls. I've used it to increase attendance at webinars substantially. One client is using it to get more engagement from members by sending reminders for scheduled calls and follow ups. The SMS messages are just a necessary tool today. The voice messages are flexible in responding to pick ups or voice mail and can be very powerful...

Cons

I would like a little more flexibility to push data from Infusionsoft to Call Loop. Other than that, I'm very happy with Call Loop and recommend it regularly.

Vendor response

Thanks Shawn!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A trusted company that does what it says and delivers.

Reviewed 6 years ago

I started using Call Loop a number of years ago to be able to utilize SMS in our marketing, mostly for being able to reach our customer base at the best marketing level - text. The suite of tools has grown since the time I started and it keeps growing. I really like the transparency of the team and their ability to treat every customer like their best customer. I have tried a couple others, just...

Pros

Integrations, automation and ease of use.

Cons

Not sure because we haven't had any hiccups in service.

Vendor response

Thanks for the kind words Brett!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great

Reviewed 5 years ago
Pros

Easy to do simple stuff! Just getting a basic text or VB out is really easy

Cons

Sometimes I would like an advanced feature like sending longer texts. I would like better contact management and I would REALLY suggest more robust views of subscribers and unsubscribes. Also I would prefer that if someone unsubscribes from the texts for example it didn't affect A) the other lists they are subscribed to and B) Unsubscribe them from voice broadcasts.

Vendor response

Hi Greg, thanks for the feedback. Note taken on the longer texts. For unsubscribes, because it's a short code if they reply STOP they will be removed from the entire short code. That's how short codes work unfortunately and a standard in the industry.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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GOOD CALL loop

Reviewed 5 years ago

A friend told me about callloop 4+ years ago....I wasnt sure...but GOOD CALL on becoming a client of theirs. GREAT customer support AND they're enthusiastic about my success like I am. As a business owner THATS tough to find. From lead follow up, to scheduling to sharing content with current students, callloop is one of the best small business operations decisions I've made in the last 20 years.

Pros

ease of use

Cons

less support and access from mobile. really seems more designed around the desktop computer environment

Vendor response

Thanks for the review Peter!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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We have been using Call Loop for several years now. Very easy to use and we use it alot!

Reviewed 4 years ago

Easy to use so able to access and execute immediately

Pros

Integrates with several other contact programs. Set up voice or text and let it send when you need it to. One of the customer rep is quick to respond to any questions or concerns and is regularly asking when they can do to improve.

Cons

There is no reason to like this if you need to keep in contact with your clients. Texting is powerful because every one sees their texts.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Love Call Loop

Reviewed 4 years ago

love it time saver

Pros

Been with Call loop for years now. I like to use it on new customers. giving them a chance to call me at their own convenience. then if they don't call I call them.

Cons

they stopped sending me notices of new people on my list

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Call Loop Helps Individuals Get Floating via an Innovation in Flotation - The Float'n Thang

Reviewed 2 years ago

The text services allows for customers to gain info in seconds. It also connects to our CRM system Infusionsoft to story their contact info.

Pros

Using the Keywords posted on print items helps get offline traffic online. We can get our info to individuals quickly offering them free shipping codes and support as needed.

Cons

Can't really think of anything at this time. Maybe some mobile app functions?

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best Text Messaging Service---HANDS Down!

Reviewed 6 years ago

Working with Call Loop is so easy! Their communication with our team makes the whole process easy! There are even ideas of how to use the service even more creatively and efficiently. I can't imagine using another service. We are definitely beyond a happy customer!

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Thanks Sarah! We're excited and glad that we can help!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy to Use and Functions Well!

Reviewed 2 years ago

Easy. Efficient. Does the job.

Pros

The interface for Call Loop is very easy to use. The features satisfy what we need in our business. I have no complaints. It does the job well.

Cons

I feel it can be priced a bit lower in our world of technology. Outside of that, I have no complaints.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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I love using CallLoop!

Reviewed 5 years ago

The benefits I've received from this software are high-quality leads, a perception of professionalism in having an easy way where people can opt into our mailing list, and the high level of customer service. I really can't think about what I don't like right now. Even the few times when I've experienced a small technological glitch, the level of responsive customer service has exceeded expectations.

Pros

What I like most about this software is how easy it is to get new leads. Whenever we speak - whether we are on a live or virtual stage, we walk the audience through the 2 steps they need to take to receive a free gift and it's wonderful to see all of the hands go up when we ask, "How many of you already received your free gift?" It spurs excitement and has helped us to gain high-quality leads!

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Very useful tool!

Reviewed 5 years ago

We use Call Loop when making presentations at conferences. If attendees want our slides and notes or other tools we reference, they can text a code to get them - while they are still in the meeting room! We've seen a giant uptick in requests for information from conferences using Call Loop. Also, when integrated with Infusionsoft, we can automatically plug participants into follow-up email campaigns without anyone on our team making a single keystroke!

Pros

It has greatly increased our prospect self-identification at conferences. It is easy to use and cost-effective!

Cons

I would like to see the ability to make our automated text conversations more interactive.

Vendor response

Awesome! We're so happy to hear that Call Loop is helping out.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Easy to use, gets the job done.

Reviewed 5 years ago
Pros

The pricing is with my budget and the straight forwar cost pert text. It easy to set up the lists and send messages.

Cons

The integration with mailchimp it doesn't work all the time. I use jorforms to collect data and it will be great to have that option to build my lists.

Vendor response

Thanks Mario! We can help determine what happened with your Mailchimp integration. Someone from our team will contact you shortly.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Pretty good. Really enjoy the communication

Reviewed 4 years ago
Pros

Really easy to write out your text messages. Customer service is amazing!! Also, you can add a truncated website link into he text message so customers can click on the link inside of the text message for additional info on your product/event/etc...

Cons

Really need to separate phone numbers into groups WITHIN the software once my customers have signed up for my callLoop service. Under the current functions, I can only: 1.) export a .CSV of my entire database 2.) separate the new numbers into individual .CSV files 3.) create a new group in the software 4.) Upload the new .CSV file. It's cumbersome.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best Software for Lead Notification

Reviewed 5 years ago

CallLoop is the only software available (that I could find anyway) that can SMS text your sales reps when they are assigned a new lead in Marketo. I looked high and low for a software that integrated with Marketo & could also send a text message to our sales reps (NOT the lead itself.) I was shocked at how hard this was to find. Call Loop took a whole 10 minutes to set up and our first response time has skyrocketed as a result of implementing SMS notifications to our sales reps. Thanks guys!!!

Pros

Integration with Marketo Super simple set up Very fast text message send time Ability to send text alerts to sales reps (not just the lead itself)

Cons

None

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great tool for event promotion!

Reviewed 4 years ago

This tool allows TheAthleteBook.com to keep our community informed of job opportunities and hiring events.

Pros

I love how easy it is to set up a text campaign. We saw a 20 % increase in our virtual hiring events when sending out a text before the event. We also found that participants were more informed. There are several ways you can use this tool and its a perfect use case for event promotion. I also recommend checking out their sister tool SalesMSg for any and all two-way texting needs. We found Salesmsg to be our engagement tool and Call loop to be our broadcast tool. Lastly, both products have incredible customer service.

Cons

I cant think of any. The only wish I have is how you are limited in the number of characters, but that's also a blessing in disguise. As it forces you to have a concise CTA.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Cost effective

Reviewed 4 years ago

I use Call Loop for broadcasting messages about my business and promotions. It is very cost effective for quick messages. Tracking each campaign results is easy to do on the site. Once I learned my way around the site, it's easy to use. I can create a campaign within 15 minutes. I have suggested this site to other colleagues to assist them in their promotions and adverstising.

Pros

The cost of the service makes it an easy decision. It is easy to access online. Once you are approved, you can upload your contact lists fairly easily. You can track your broadcasts with simply clicks in that campaign.

Cons

It wasn't disclosed that I had to get approval to upload my own contact lists. Had to hunt and peck to find out where to create my first recording and then find where it went to review. Had an issue with the credit per contact. My recording was the max length suggested and yet it still cost me credits over what I budgeted to spend. WATCH YOUR RECORDED TIMES!!! Go well under the max time or you'll spend more credits then you think you should. If you want to know ROI, you'll need to create a way to track incoming leads/sales on your own. But for the price, it may not be worth your time.