Callback Tracker Features

Callback Tracker

Click to call request form widget for existing sites & blogs

5.0/5 (5 reviews)

Callback Tracker Feature Summary

  • Live chat
  • Caller identification
  • Customer engagement center
  • Archiving
  • Automated routing
  • Help desk
  • Conversion optimization tools
  • Google Analytics
  • WordPress integration
  • Joomla integration
  • Caller ID
  • Email notifications
  • Lead capture
  • SMS integration
  • Website integration
  • Admin dashboard
  • Call tracking
  • Call monitoring
  • Conversion rate optimization
  • SMS marketing
  • Callback scheduling
  • Campaign specific caller ID
  • IP address monitoring
  • Widgets

Competitor Feature Comparison

API
Activity Dashboard
Activity Management
Activity Tracking
Automatic Notifications
Calendar Management
Calendar Sync with Google
Call Monitoring
Call Tracking
Callback Scheduling
Caller ID
Collaboration Tools
Configurable Workflow
Contact Management
Conversion Rate Optimization
Custom Fields
Customizable Caller ID
Customizable Templates
Document Management
Document Storage
Drag & Drop Interface
Email Integration
Email Notifications
Email Templates
File Management
Goal Setting / Tracking
Lead Capture
Meeting Management
Mobile Integration
Monitoring
Permission Management
Pipeline Management
Real Time Notifications
Reporting & Statistics
Role-Based Permissions
SMS Integration
SMS Marketing Managment
Sales Reporting
Search Functionality
Status Tracking
Task Management
Template Management
Third Party Integration
To-Do List
Website Integration
Widgets
Workflow Management
Learn moreCompare App
API
Activity Dashboard
Activity Management
Activity Tracking
Automatic Notifications
Calendar Management
Calendar Sync with Google
Call Monitoring
Call Tracking
Callback Scheduling
Caller ID
Collaboration Tools
Configurable Workflow
Contact Management
Conversion Rate Optimization
Custom Fields
Customizable Caller ID
Customizable Templates
Document Management
Document Storage
Drag & Drop Interface
Email Integration
Email Notifications
Email Templates
File Management
Goal Setting / Tracking
Lead Capture
Meeting Management
Mobile Integration
Monitoring
Permission Management
Pipeline Management
Real Time Notifications
Reporting & Statistics
Role-Based Permissions
SMS Integration
SMS Marketing Managment
Sales Reporting
Search Functionality
Status Tracking
Task Management
Template Management
Third Party Integration
To-Do List
Website Integration
Widgets
Workflow Management
Visit WebsiteCompare App
API
Activity Dashboard
Activity Management
Activity Tracking
Automatic Notifications
Calendar Management
Calendar Sync with Google
Call Monitoring
Call Tracking
Callback Scheduling
Caller ID
Collaboration Tools
Configurable Workflow
Contact Management
Conversion Rate Optimization
Custom Fields
Customizable Caller ID
Customizable Templates
Document Management
Document Storage
Drag & Drop Interface
Email Integration
Email Notifications
Email Templates
File Management
Goal Setting / Tracking
Lead Capture
Meeting Management
Mobile Integration
Monitoring
Permission Management
Pipeline Management
Real Time Notifications
Reporting & Statistics
Role-Based Permissions
SMS Integration
SMS Marketing Managment
Sales Reporting
Search Functionality
Status Tracking
Task Management
Template Management
Third Party Integration
To-Do List
Website Integration
Widgets
Workflow Management
Visit WebsiteCompare App

Callback Tracker Feature Reviews

5 reviewers had the following to say about Callback Tracker's features:

Dan Szwed

Thank You Call Back Tracker

2018-09-13

A former SEO company signed us up with Call Back Tracker and when we moved to a different firm we lost the software and we felt a large difference in the leads coming in.

Pros

Software is easy to use, install and provides excellent reporting on data and notifications of calls.

Cons

I really don't have anything to say negative. I wish it were a little cheaper but is still a value for the service provided.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Leon Goldfeld

Easy to Install and Use. Great custom features.

2017-07-09

Pros

Email updates of calls, missed calls, and recordings.

Cons

not much. the little room for improvement is constantly being addressed.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Freddie Deutsch

Excellent value packed full of features.

2017-06-22

Pros

The support team was very responsive and was willing to make certain customization's to meet my business needs.

Cons

I would like to see the add the ability to allow customer to schedule an appointment at a later date and automate the call back process.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Jason Stevens

A clever, useful call back widget

2018-08-03

A great overall experience using their product. I think it looks great on website and has some very useful backend features. Their support team is excellent. They make a huge effort to listen to customers and implement new features. Highly recommend this system for any website.

Pros

* Love the visual CTA and presence on website * Love the convenience for customers * Love how their team listens to customers * Love the fact they have added goal tracking etc Overall, a very clean, simple call back mechanism that looks great and has some great backend functionality.

Cons

Some small requests would be multiple cc/bcc notifications for administrative staff | Additional ad keyword template tracking options for ppc campaigns | ability to target individual pages for callback rather than entire site.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Bradley Felder

Great app from a top notch team

2018-11-21

We are looking forward to the next iteration of this app and the new features we spoke about during a recent meeting with their team - Great job guys!

Pros

It's easy to use, flexible and the CTA features and reporting are a big plus.

Cons

We have no complaints. We would however would like the ability to export some of the CTA data

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more