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CallFire vs CloudAgent Comparison

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Overview

CallFire combines text messaging, call tracking, voice broadcast, and IVR, with a cloud call center.

Category Leaders

Cloudagent covers the needs of inbound, outbound and blended contact centers with ACD, IVR, CTI, dialer and more.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$

99

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

45

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.4

5

4

3

2

1

14

6

2

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

4.5

5

4

3

2

1

13

14

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

Pros

It has been a great help for my business to generate more revenue with better quality and low maintenance problems.
We used it for about a year then found a product that better suited our company. It was helpful during the transition from Manual calling to automatic calling.
Lots of great data points, post campaigns, and great reports. Online login and setup is great when working remotely.

Pros

I wanted to thank you all for the excellent support we have gotten from your end. Your speed and technical understanding has been excellent.
Overall experience with cloudagent has been extremely good and i will recommend it to other users with similar requirements.
The ease of use is the best thing that we liked about the product.

Cons

Our lead managers who use this tool complained that it was difficult to track conversations. They felt that the inbox wasn't as user-friendly.
It results in unwanted marketing emails to people who aren't potential customers.
One major complaint is when trying to export the data.

Cons

No segregation of Missed calls. Have been asking this for last 1 year, but no result.
Still has limited functionality. Agents cannot monitor them selfs at all levels.
Teclo facing connectivity issue are visible sometimes. However, not sure if Ozonetel can change this.
  • Vendor responds to reviews
  • Last review4 months ago
  • Vendor responds to reviews
  • Last review10 months ago

Key features

  • Total features49
  • API
  • Alerts / Escalation
  • Auto-Dialer
  • Automatic Call Distribution
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tracking Metrics
  • Call Transfer
  • Caller ID
  • Campaign Management
  • Computer Telephony Integration
  • Contact Management
  • Conversion Tracking
  • Customer History
  • Dashboard
  • Data Management
  • Help Desk Management
  • Hotkeys
  • IVR / Voice Recognition
  • Inbound Call Center
  • Keyword Tracking
  • Knowledge Base Management
  • Lead Distribution
  • Manual Dialer
  • Monitoring
  • Multi-Campaign
  • Multiple Parties
  • Multiple Scripts
  • Open Database Design
  • Outbound Call Center
  • Phone Key Input
  • Power Dialer
  • Predictive Dialer
  • Preview Dialer
  • Progressive Dialer
  • Queue Management
  • Real-Time Chat
  • Reporting/Analytics
  • Speech-to-Text Analysis
  • Survey/Poll Management
  • Telemarketing Management
  • Text to Speech
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Total features42
  • API
  • Alerts / Escalation
  • Auto-Dialer
  • Automatic Call Distribution
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tracking Metrics
  • Call Transfer
  • Caller ID
  • Campaign Management
  • Computer Telephony Integration
  • Contact Management
  • Conversion Tracking
  • Customer History
  • Dashboard
  • Data Management
  • Help Desk Management
  • Hotkeys
  • IVR / Voice Recognition
  • Inbound Call Center
  • Keyword Tracking
  • Knowledge Base Management
  • Lead Distribution
  • Manual Dialer
  • Monitoring
  • Multi-Campaign
  • Multiple Parties
  • Multiple Scripts
  • Open Database Design
  • Outbound Call Center
  • Phone Key Input
  • Power Dialer
  • Predictive Dialer
  • Preview Dialer
  • Progressive Dialer
  • Queue Management
  • Real-Time Chat
  • Reporting/Analytics
  • Speech-to-Text Analysis
  • Survey/Poll Management
  • Telemarketing Management
  • Text to Speech
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail

Integrations

  • Total integrations12
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations8
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

CallFire vs. CloudAgent

See how CallFire and CloudAgent stack up against each other by comparing features, pricing, ratings, integrations, security & more.