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Callmaker vs Freshdesk Contact Center Comparison

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Overview

Callmaker provides companies with call ordering widgets and automatically calls website visitors within 25 seconds of their...

Freshdesk Contact Center (Formerly Freshcaller) is a cloud-based modern phone system that helps you in scaling your business...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from
$

43

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

15

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5.0

5

4

3

2

1

2

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

3.8

5

4

3

2

1

9

9

5

2

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
77%
would recommend this app

Pros

Not enoughreviews yet

Pros

I really like this app because it can evaluate agent's performance and analyse the call volume weekly and monthly. Furthermore, the sound quality is good when contacting with customers.

HP

Hue P.

Easy to use and the dashboard gives overall status of all the calls and queries. Using local phone numbers for the calling is one of the superb features.

RanjithKumar M.

Setup is easy and works with little effort. Support is absolutely fantastic.

JB

James B.

Cons

Not enoughreviews yet

Cons

The response time of ticket is really bad and the most terrible is that the responses are only "we take care of the problem and someone will help you" which does not happen.

AH

Alois H.

Call flows are not very customizable. You are forced to follow the typical "call center" schema and the pre-recorded messages are terribly narrated.

JB

James B.

When you do have a technical issue or complete service outage it takes DAYS to get a response or any real action toward fixing your problem.

JC

Jackson C.

  • Vendor responds to reviews
  • Last review5 years ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features27
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Audio / Video Conferencing
  • Auto-Dialer
  • Automatic Call Distribution
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call Conferencing
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Screening
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Caller ID
  • Caller Profiles
  • Collaboration Tools
  • Computer Telephony Integration
  • Conferencing
  • Contact Management
  • Customer Database
  • Customizable Branding
  • Dashboard
  • Employee Activity Monitoring
  • Form Builder
  • Help Desk Management
  • IVR / Voice Recognition
  • Inbound Call Center
  • Knowledge Base Management
  • Live Chat
  • Manual Dialer
  • Mobile Access
  • Multi-Country
  • Multiple Parties
  • Multiple Scripts
  • Offline Form
  • On-Demand Recording
  • Outbound Call Center
  • Phone Key Input
  • Predictive Dialer
  • Proactive Chat
  • Purchasing & Receiving
  • Queue Management
  • Real Time Data
  • Real-time Consumer-facing Chat
  • Remote Access/Control
  • Remote Support
  • Reporting & Statistics
  • Reporting/Analytics
  • SIP Trunking
  • Scheduled Recording
  • Softphone
  • Text to Speech
  • Third Party Integrations
  • Time Zone Tracking
  • Two-Way Audio & Video
  • Unified Communications
  • Video Conferencing
  • Virtual Call Center
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Voicemail Transcription
  • Widgets
  • Total features64
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Audio / Video Conferencing
  • Auto-Dialer
  • Automatic Call Distribution
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call Conferencing
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Screening
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Caller ID
  • Caller Profiles
  • Collaboration Tools
  • Computer Telephony Integration
  • Conferencing
  • Contact Management
  • Customer Database
  • Customizable Branding
  • Dashboard
  • Employee Activity Monitoring
  • Form Builder
  • Help Desk Management
  • IVR / Voice Recognition
  • Inbound Call Center
  • Knowledge Base Management
  • Live Chat
  • Manual Dialer
  • Mobile Access
  • Multi-Country
  • Multiple Parties
  • Multiple Scripts
  • Offline Form
  • On-Demand Recording
  • Outbound Call Center
  • Phone Key Input
  • Predictive Dialer
  • Proactive Chat
  • Purchasing & Receiving
  • Queue Management
  • Real Time Data
  • Real-time Consumer-facing Chat
  • Remote Access/Control
  • Remote Support
  • Reporting & Statistics
  • Reporting/Analytics
  • SIP Trunking
  • Scheduled Recording
  • Softphone
  • Text to Speech
  • Third Party Integrations
  • Time Zone Tracking
  • Two-Way Audio & Video
  • Unified Communications
  • Video Conferencing
  • Virtual Call Center
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Voicemail Transcription
  • Widgets

Integrations

  • Total integrations6
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations17
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM